Koreanspa レビュー 16

Koreanspa からの回答

2026年4月8日

Hello Linda,

We’re sorry to hear about your experience and for any frustration caused. This is certainly not the experience we want our customers to have.

We would like to review your case in detail and understand exactly what happened with your order and refund request. In some cases, promotional or special deals may have specific terms, but we always aim to communicate this clearly and handle every situation fairly.

Please contact our support team (support@koreanspa.co) with your order details so we can investigate this further and try to find a suitable solution for you.

We appreciate your feedback and the opportunity to improve.

Kind regards,
Korean Spa Team

Koreanspa からの回答

2026年4月8日

Hello Valentyna,

Thank you for sharing your experience with us.

We’re sorry to hear that the product did not meet your expectations. We completely understand how frustrating it can be when the results are not what you were hoping for.

While some customers may notice visible improvements within the first few weeks, results can vary depending on individual skin type, condition, and consistency of use. For many people, more noticeable changes may take a bit longer as the skin naturally renews over time.

We always aim to present our products as accurately as possible and never intend to create unrealistic expectations.

We would really like the opportunity to assist you further. Please feel free to contact our support team (support@koreanspa.co) so we can review your case and see how we can help.

Kind regards,
Korean Spa Team

Koreanspa からの回答

2026年4月8日

Hello Jal,

Thank you for taking the time to share your experience.

We’re truly sorry to hear that you feel this way, and we completely understand your frustration. This is not the experience we want for our customers.

Regarding the results, it’s important to note that outcomes can vary depending on individual factors, and some users may require a longer period of consistent use to notice visible changes.

As for the refund, we would like to clarify that our guarantee is subject to specific terms and conditions, which are outlined at the time of purchase. However, we always aim to handle each case fairly and transparently.

We sincerely apologize if our previous responses caused any confusion or delay. That is certainly not our intention.

We would really appreciate the opportunity to review your case properly and find a suitable solution. Please contact us (support@koreanspa.co) directly with your order details so we can assist you further.

Kind regards,
Korean Spa Team

Koreanspa からの回答

2026年4月8日

Hello Josie,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We understand how frustrating it must be, especially when the product does not work as expected. This is certainly not the experience we want for our customers.

Regarding the cartridge dispenser, this may be a usage or application issue, and we would be happy to guide you step by step to ensure it is working correctly.

We would also like the opportunity to review your case and assist you further regarding your concerns about a refund.

Please contact our support team (support@koreanspa.co) with your order details so we can look into this for you and work towards a solution.

Kind regards,
Korean Spa Team

Koreanspa からの回答

2026年4月8日

Hello MCAR,

Thank you for sharing your experience.

We’re very sorry to hear about the issues you’ve faced and understand how frustrating this situation must be. This is certainly not the level of service we aim to provide.

Regarding the dispenser, this appears to be a defect, and we sincerely apologize for the inconvenience caused. This is not a common occurrence, and we would be more than happy to assist you with a replacement or guide you through a solution.

We also apologize for the delay in our responses. We are currently experiencing a high volume of requests, but we understand how important timely communication is and are working to improve this.

In terms of our money-back guarantee, it is subject to certain terms and conditions; however, we always aim to review each case fairly and find a suitable resolution.

We would truly appreciate the opportunity to make this right for you. Please contact us (support@koreanspa.co) directly with your order details so we can prioritize your case and assist you as quickly as possible.

Kind regards,
Korean Spa Team

Koreanspa からの回答

2026年4月8日

Hello Dara,

Thank you for sharing your experience with us.

We’re very sorry to hear about the difficulties you’ve encountered, both with the application of the product and the lack of response — we completely understand how frustrating this must be.

Regarding the serum, its consistency does not affect its effectiveness. In fact, the lighter texture is designed to absorb more quickly into the skin and support better penetration. That said, usage can vary depending on the application method, and sometimes a bit of guidance can make a big difference in achieving the intended results. We would be more than happy to provide you with step-by-step instructions.

We also sincerely apologize for the delay in our replies. This is not the level of support we aim to provide, and we understand how important timely communication is.

Your request has not been ignored, and we would really like the opportunity to review your case properly and assist you with a suitable solution, including your refund request if applicable.

Please contact us (support@koreanspa.co) again with your order details so we can prioritize your case and resolve this as soon as possible.

Kind regards,
Korean Spa Team

Koreanspa からの回答

2026年4月8日 に更新

Hello Sofy,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

We understand how frustrating it must be to face difficulties with the application and not receive timely support — this is certainly not the experience we want for our customers.

Regarding the microneedling tool, this may be related to the way the product is being assembled or used, and we would be more than happy to guide you step by step to ensure it works correctly.

We also apologize for any confusion with the instructions and the delay in our responses. We are actively working to improve both our guidance materials and response times.

We would really appreciate the opportunity to assist you properly. Please contact us (support@koreanspa.co) again with your order details so we can prioritize your case and help resolve this as quickly as possible.

Kind regards,
Korean Spa Team

Koreanspa からの回答

2026年4月8日

Hello Jessee,

Thank you for taking the time to share your experience.

We’re very sorry to hear about your concerns and completely understand why this situation would be frustrating. This is not the experience we aim to provide.

Regarding your order, it should never feel like an unauthorized charge. All orders are confirmed before completion, but we would really like to review your case in detail to understand what may have happened and ensure everything was processed correctly.

In relation to the product, while ingredients such as copper peptides are often associated with a blue or blue-green color, the final appearance can vary depending on the overall formulation and concentration. However, we understand your concern and would be happy to investigate your specific batch further.

We also appreciate your feedback regarding transparency and reviews. Customer trust is very important to us, and we are continuously working to improve our communication and overall experience.

We would truly appreciate the opportunity to make this right. Please contact us (support@koreanspa.co) directly with your order details so we can look into this as a priority and assist you with a suitable resolution.

Kind regards,
Korean Spa Team