Kuru Store レビュー 42

Kuru Store からの回答

2026年3月29日

We’re truly sorry for your experience and completely understand your frustration.

Your order was placed during the Chinese New Year period, which is the busiest holiday in our supply chain. During this time, many of our suppliers temporarily close, which unfortunately caused unexpected delays and limited communication from their side.

We agree that this should have been communicated to you more clearly, and we sincerely apologize for the lack of timely updates and the confusion regarding tracking information.

As soon as it became clear that the delay would extend beyond a reasonable timeframe, we issued a full refund to ensure you were not left waiting indefinitely. We also included a message explaining the situation and advising when normal operations would resume, though it seems this may not have reached you, and we regret that.

This is not the experience we aim to provide, and we are actively improving how we handle holiday periods, stock visibility, and customer communication to prevent situations like this in the future.

We would really appreciate the opportunity to make this right. If you are still interested in the item, we would be happy to assist you personally, ensure priority handling, and provide a smoother experience from start to finish.

Please feel free to contact us directly at contact@kurustore.com so we can take care of this for you.

Kuru Store からの回答

2026年3月29日

Thank you for your feedback—we’re really sorry to hear this has happened more than once.

We completely understand how frustrating it is to place an order and then find it can’t be fulfilled due to stock issues. While we’re glad the refund reached you promptly, we know that doesn’t make up for the inconvenience or disappointment caused.

This isn’t the experience we want for our customers, and we’re actively working on improving our stock accuracy to prevent situations like this from happening again.

We’d really appreciate the chance to make this right—please feel free to contact us directly, and we’ll do our best to put things right for you.

Thank you again for bringing this to our attention.

Kuru Store からの回答

2026年3月29日

Thank you so much for your kind words and for coming back to shop with us again—we truly appreciate your continued support!

We’re so glad to hear you love the products and their quality. It means a lot to us to have returning customers like you.

As a small thank you, we’ll be reaching out to you shortly with a special discount code for your next order—we hope you enjoy it!

Looking forward to having you shop with us again soon 💛

Kuru Store からの回答

2026年3月12日 に更新

Hello,

We’re truly sorry for this experience and for the delay in our response — this is not the level of service we aim to provide.

Thank you for bringing this to our attention. We have now reached out to you directly by email to resolve the issue, and we will be sending the correct color item as soon as possible.

We appreciate your patience and the opportunity to make this right.

Kind regards,
Kuru Store Team

Edit: We have sent you another item, and it's now currently available for pickup at a PostNL outlet in Breda, Netherlands (Tracking: Please check your email). We have sent the pickup details and location information to your email, hopefully you can collect the parcel before 13 March 2026 to avoid it being returned to us.

We have also attempted to reach you multiple times by email but have not yet received a response. We remain ready to assist and are happy to help as soon as we hear back.

Kuru Store からの回答

2026年2月14日

Thank you so much for your kind words! 😊
We’re really happy to hear you had a great experience with our support and fast shipping. Your trust means a lot to us, and we can’t wait to have you shop with us again!

Kuru Store からの回答

2026年2月14日

Thank you so much for your lovely review! 😊
We’re so happy to hear that you loved it and that it arrived quickly. Knowing it was a gift for your daughter makes it even more special to us 💖

Thank you for choosing us, and we hope to see you again soon!

Kuru Store からの回答

2026年2月14日

Thank you so much for your lovely feedback! 😊
We’re really happy to hear that you love our products and find our website easy to use. We’re also glad PayPal makes checkout more convenient for you.

Thank you for choosing Kuru Store — we truly appreciate your support!

Kuru Store からの回答

2026年2月14日

Thank you so much for your continued support! 😊
We’re truly happy to hear this is your third order with Kuru and that we’ve never disappointed you — that means a lot to us. The blue and green flower robes are great choices, and we’re glad you loved them!

Thanks again for trusting us, and we can’t wait to serve you again 💛

Kuru Store からの回答

2025年10月21日 に更新

Hi Jocelynn,

We’re very sorry to read your review and for the frustration this has caused. We take these matters seriously and always want our customers to feel supported.

After checking your order, we can confirm it was processed and shipped on time, and the tracking number shows it was delivered successfully on September 2, 2025.

It seems there may have been a mix-up in communication, and we sincerely apologize if you felt your concerns were not acknowledged. We’ve re-sent the delivery confirmation to your email for clarity.

If you did not actually receive your parcel despite the tracking showing delivered, please contact us immediately at contact@kurustore.com so we can investigate further with the carrier.

We’d greatly appreciate if you could update your review once this is resolved, as your feedback means a lot to us.

Best regards,
Kurustore Team

Kuru Store からの回答

2025年10月15日 に更新

Hello Allan,

We’re very sorry to read your review and to hear that you feel your order hasn’t been processed. After checking your order details, we can confirm that your order was in fact processed and shipped promptly at the time it was placed. A tracking number was attached to your order so you could follow the shipment’s progress.

We’ve sent you the tracking details again via email so you can verify the status directly.

We truly value your trust and would love the opportunity to make this right for you. If you have any trouble accessing your tracking number or delivery updates, please reach out to us at contact@kurustore.com and we’ll be happy to assist.

Thank you for your patience and for giving us the chance to clarify. We hope this helps restore your confidence in us.

— Kurustore Team

Update: Could you kindly check your junk folder as sometimes our messages can mistakenly end up in the spam or junk folder.

Kuru Store からの回答

2025年9月15日

Thank you so much for your kind words! 💖 We’re so happy you loved the kawaii collection and that your plushies arrived safely. Yumi will be thrilled to hear your shout-out ❤️ We can’t wait to see you again for your next order! 🥰

Kuru Store からの回答

2025年9月15日

Hi DH,
Thank you for your honest feedback. We’re glad you liked the design, but we’re truly sorry to hear the quality didn’t meet your expectations. This isn’t the experience we want for our customers.

If you could please reach out to us at contact@kurustore.com
, we’d love to look into this further and make things right for you. Your feedback also helps us work with our suppliers to improve the quality of future products.

We really appreciate you giving us a try 💙

Best,
Kuru Store

Kuru Store からの回答

2025年9月15日

Mulțumim mult pentru mesajul tău frumos! 💙 Ne bucurăm enorm că îți plac produsele comandate și că ai avut o experiență plăcută cu noi. Abia așteptăm să te revedem la următoarea comandă! 🥰

Kuru Store からの回答

2025年9月15日

Hi JS,
We’re really sorry to hear about your experience. The last thing we want is for you to feel disappointed or unheard. Our sizing chart is meant to make shopping easier, so it’s very concerning to know it didn’t help in your case.

We also apologize if your email went unanswered — that’s not the level of service we aim to provide. Could you please reach out again to contact@kurustore.com
so we can assist you directly? We’d love the chance to make this right for you.

Thank you for sharing your feedback — it helps us improve 💙

Best,
Kuru Store

Kuru Store からの回答

2025年9月15日

So happy you love your Totoro plush! 💙 We’re glad it reached you so quickly — Totoro must’ve been extra excited to meet you 🥰 Thanks for shopping with us, and we can’t wait to see you again!

Kuru Store からの回答

2025年9月14日

Hi,
We’re very sorry to hear about your experience. This is not the level of service we want to provide. Could you please share your full name and order details with us at contact@kurustore.com? We’ll personally look into your order and make sure this is resolved as quickly as possible, including a refund if the order cannot be fulfilled.
Thank you for bringing this to our attention.