Kweli.shop ロゴ
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Kweli.shop レビュー 197

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TrustScore 5段階評価の4.5

4.4

eコマース サービス
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... もっと見る

5つ星のうち4の評価

I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... もっと見る

5つ星のうち5の評価

Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... もっと見る

5つ星のうち5の評価

Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.

企業情報

  1. eコマース サービス
  2. 電化製品店
  3. 電子機器店
  4. 太陽エネルギー装置提供業者

当該企業による記述

Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.

連絡先

4.4

優良

TrustScore 5段階評価の4.5

197件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 50％に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

I purchased a steam flat iron

I purchased a steam flat iron, and it looked as described. But to my surprise, it was delivered within a few hours of purchase.

2023年9月8日
Kweli.shop ロゴ

Kweli.shop からの回答

Wow, David. We are glad you loved the experience and hope to serve you more often.
Enjoy your purchase

5つ星のうち1の評価

Paid but unfulfilled order/refund

Thank you Kweli for your reply to my previous review. Indeed order #34554 was originally submitted as an installment payment but was subsequently cancelled. The new agreement was 1,090,000 for ONLY the freezer. A payment of 1,000,000 was made on 18th August with the remaining balance of 90,000 to be paid on delivery. Because of the disagreements on transaction fees in your preferred mode of payment, you asked us to pay an amount lower than the 5k. Despite the payment Kweli said they wouldn't deliver unless the remaining balance of 90,000 was paid. However, after paying the remaining balance we were informed that the freezer was out of stock and told to wait until mid-September. It was made clear to Kweli that we cannot wait since we had identified another vendor who had it. The problem is Kweli doesn't want to make a refund and is not willing to refund the money until up to 7 working days. How difficult is it to make a refund for an order you can't fulfil?

2023年8月30日
自発的なレビュー
Kweli.shop ロゴ

Kweli.shop からの回答

Dear Esther,

I trust this message finds you well.

As previously communicated, we are pleased to confirm that the primary issue you raised was successfully resolved in accordance with our established policy. The refund process was completed within the stipulated 7 working days. We recommend that you initiate contact with the individual you assigned to transact on your behalf if you have not yet received your money from them.

We recognize that certain inaccuracies in your previous correspondence stem from the fact that you did not directly engage with Kweli.shop. To ensure you have access to accurate and comprehensive information, we kindly direct your attention to our service guides available on our open portal. You can find detailed information on Warranty, Returns, Refunds, and Cancellations at https://kweli.shop/warranty-returns-refunds/. Furthermore, for comprehensive insights into our delivery procedures, please refer to https://kweli.shop/countrywide-deliveries/.

It's important to note that, presently, we do not offer a cash-on-delivery option for orders to Soroti District. Consequently, we did not make any commitments to collect cash upon delivery from your specific location.

Please feel free to reach out if you have any further inquiries or require additional clarification. Your satisfaction remains our top priority.

Warm regards,
Kweli.shop Team

5つ星のうち5の評価

The installation was perfect,the…

The installation was perfect,the engineer was very co-operative and communicated how to use the appliances installed,BUT I think we have to be very clear when we talk about what is contained in the package coz there is wrong perception that installation includes wiring the security lights and inside wiring.

2023年8月28日
Kweli.shop ロゴ

Kweli.shop からの回答

Hello Raphael,
Thank you for appreciating and we hope that you enjoy your new solar system.
Thank you for raising the issue. We are working to improve clarity in the composition of packages and offerings immediately.

Blessings.

Kweli Team

5つ星のうち5の評価

Excellent customer service

Excellent customer service, effective commuincation, swift reply and speedy delivery.

2023年8月22日
Kweli.shop ロゴ

Kweli.shop からの回答

Thank you, Hanafy. We are always doing our best to provide excellent customer service.

5つ星のうち4の評価

my experience with Kweli shop

I received the product in time and the service provider took his time to explain to me in details before the purchase.

2023年8月2日
Kweli.shop ロゴ

Kweli.shop からの回答

Thanks for choosing Kweli.shop, @Beatrice. Enjoy your purchase.
What do we need to do to get all 5 stars next time? -_-

5つ星のうち2の評価

Your website was down

Your website was down. The parcel was late to arrive. Received no call from the courier when the parcel arruved

2023年7月30日
Kweli.shop ロゴ

Kweli.shop からの回答

Dear Joseph we do apologise for the delay with your latest order from Bushenyi District. Our online service suffered a brief downtime and was restored.

We shall raise the issue of communication with our lastmile delivery agent for the Bushenyi district area. We do not expect this to re-occur with any other order.

Thank you for choosing Kweli.shop

5つ星のうち4の評価

They make good very fast and treasure…

They make good very fast and treasure rheir customers. I like that Kweli goes the extra length to help a customer understand the good and bad in a product and show them how to reap maximum benefits. Also Kweli offers after sales support!

2023年6月1日
Kweli.shop ロゴ

Kweli.shop からの回答

Thanks Julie. Come again

5つ星のうち5の評価

Kweli has become our go to place for…

Kweli has become our go to place for any Elsctronics
We love the fact that we don't have to double check products to know whether they are genuine .
Kweli sells genuine things.
Our home is happy with the great house hold equipment purchased

2023年5月29日
Kweli.shop ロゴ

Kweli.shop からの回答

Amazing. Thanks Dr Enock

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