I bought the grande ronde. It's lovely, but the color isn't as bright as depicted online. I am keeping it for Fall. Overall the purse is very original and well made. I love cork, since it looks like... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Love the handbags, probably the most unique that I've ever owned and they are fully vegan, truly earth-friendly, and it warms my heart! Customer service is superb and love watching the videos about th... もっと見る
企業が回答しました
Id love to give them a big fat zero. Bag preordered in August 25 and here we are mid April 26. No bag. Yep, customer service is on it but with lie after lie and continued fake shipping information. I... もっと見る
企業が回答しました
I’m a repeat customer of many of LaFlore’s classy purses, bags and accessories. Whenever i had inquiries Natalie or others were quick and courteous to respond. I had only one request for return and... もっと見る
企業が回答しました
企業情報
Laflore Paris について
当該企業による記述
Elie Seroussi was born in Paris in 1958. Growing up in the center or Paris he developed a strong taste for fashion and craftsmanship. He opened his first fashion house, CECILE & JEANNE, in his late twenties, and built it into the well known brand it is today, with 10 boutiques in the prime Paris locations.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
Elie raised his three children between the family ranch in Burgundy and the atelier in Paris. His oldest daughter, Natacha, took a keen interest in his work at a young age and showed a strong passion for fashion, the arts, and nature. After completing her studies of the arts Natacha naturally partnered up with her forever mentor and biggest supporter; Elie.
Together Elie and Natacha decided to do things differently. They wanted to create a brand that would combine the essence of who they are and what they believe in. Their products needed to be chic, elegant and modern… as well as environmentally friendly, vegan, and sustainable. They set off to design their first product - bobobark was born.
連絡先
4.2
ほぼ満足
1438件のレビュー
ネガティブなレビューの 97％に回答しています
通常1週間以内に回答
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Id love to give them a big fat zero
Id love to give them a big fat zero. Bag preordered in August 25 and here we are mid April 26. No bag. Yep, customer service is on it but with lie after lie and continued fake shipping information. I think after all this time they would just refund me! Why would you continuously send me falsified information? I can definitely say this company are theives and I have communicated with quite a few others whose money they have stolen. Over 20 emails from them full of lies. Just want my money back. Im not rich. Unbelievable.
2025年8月25日
自発的なレビュー
Laflore Paris からの回答
Bonjour Stacey,
Thank you for taking the time to share your feedback.
We’re truly sorry for the experience and the time this has taken. Your case required a bit more time due to complications within the shipping process that are not always fully within our control, but please know there was never any intention to delay. We wanted to take the time to carefully review everything and ensure a complete and accurate resolution for you.
Your case has now been fully resolved, and we’ve shared the details with you privately. A full refund has been issued and should be reflected on your end shortly.
If there’s anything further we can assist you with, please don’t hesitate to reach out to us directly. We’re always here to help.
A bientôt,
The Laflore Paris Team
Customer Service response has always…
Customer Service response has always been quick to respond and courteous and efficient
2026年4月4日
Laflore Paris からの回答
Bonjour Jnesha,
Thank you so much for your kind words. We truly appreciate your recognition of our customer service team’s efforts. It’s wonderful to hear that you’ve found our responses quick, courteous, and efficient — that’s exactly the experience we strive to deliver every time. Your feedback motivates us to keep raising the bar and continue serving you with warmth and professionalism.
A bientôt
L'équipe Laflore
Handbags for Life!
Love the handbags, probably the most unique that I've ever owned and they are fully vegan, truly earth-friendly, and it warms my heart! Customer service is superb and love watching the videos about the idea concepting for the bags! Would love to shake hands with the owners!! 10 stars!
2026年4月3日
Laflore Paris からの回答
Bonjour Mariam,
Thank you for your incredible review!
We’re overjoyed to know that our handbags have brought you such happiness—not only through their unique, fully vegan, earth-friendly design, but also by resonating with your values.
It means the world to us that our customer service and behind-the-scenes concept videos have enriched your experience, and your 10-star rating is a true honor.
On behalf of the founders and our entire team, please accept a heartfelt handshake across the miles—we’re thrilled to have you as part of our journey and can’t wait to keep delighting you with more creations.
A bientôt
L'équipe Laflore
the color varies from picture
I bought the grande ronde. It's lovely, but the color isn't as bright as depicted online. I am keeping it for Fall. Overall the purse is very original and well made. I love cork, since it looks like leather,but is lighter and very durable. I plan on buying more items in the future
2026年4月1日
Laflore Paris からの回答
Bonjour Carole,
Thank you so much for sharing your experience with the La Grande Ronde!
We’re delighted to hear that you find it original, well-made, and perfect for Fall.
We truly appreciate your feedback about the color brightness in the images and want you to know we’re listening. While colors can sometimes appear slightly different depending on lighting and screens, we’re glad the natural cork finish has won your heart—it truly offers the elegance of leather with the added benefits of being lighter, durable, and eco-friendly. Your appreciation for cork and your plans to add more of our pieces to your collection mean the world to us, and we can’t wait to craft more designs that bring you joy season after season.
Thanks again for being an incredible part of our Laflore journey!
A bientôt
L'équipe Laflore
I am so pleased with my purchase
I am so pleased with my purchase. The color and quality of this product is exceptional
2026年4月3日
Laflore Paris からの回答
Bonjour,
Thank you so much for your wonderful feedback — it truly means a lot to us.
We’re absolutely delighted to hear that you’re so pleased with your purchase and that both the color and quality met your expectations. That’s exactly what we strive for with every piece we create.
Knowing that you’re enjoying your bag makes all the work behind it worthwhile, and we hope it continues to bring you joy for a long time.
A bientôt,
The Laflore Paris Team
No Product
I ordered the product last fall and I never received the product. The company was not helpful. And now it looks like I will not get the product or a refund. I will need to call my credit card company to work on this issue.
The company has amazing marketing-I have been bombarded by emails and ads but no product.....
2026年4月3日
自発的なレビュー
Laflore Paris からの回答
Bonjour,
We’d really like to look into this and get it resolved for you as quickly as possible, but we’re currently missing some details needed to locate your order.
Could you please reach out to us directly at natacha@lafloreparis.com with your order number or the email used for the purchase? As soon as we have that, we’ll take care of this right away.
We’re here to help and make sure this is properly resolved for you.
A bientôt,
The Laflore Paris Team
Poor customer service
I purchased the trolala bag, the bobobark and a few accessories that I had been eyeing. Turns out I received a trolala as a surprise gift. So, I returned all unused items one week after delivery, well within the 30 day “no questions asked” return period. I have email confirmation and tracking information that they received my items. I reached out to customer service regarding the processing of my return on three different occasions, eventually being told that they will expedite my return. It still has not been processed. It’s been almost 6 weeks and I am still waiting. This has been a very frustrating and disappointing situation. I had actually planned on purchasing other items from the company but am now hesitant to do so.
2026年2月14日
自発的なレビュー
Laflore Paris からの回答
Bonjour Joy,
Thank you for your review and for sharing your experience.
We’re sorry that this took longer than expected, and we truly appreciate your patience throughout the process. We’re glad to confirm that everything has now been fully resolved and closed on our end.
At times, returns can take a bit longer due to logistics processing, but this is something we’re actively working to improve so we can provide a smoother and more efficient experience to our customers.
Thank you again for your understanding and for giving us the opportunity to make things right.
A bientôt,
The Laflore Paris Team
Don’t trust Laflore - ethics and service are not what they present
The warranty claim sounds good. Turns out it is too good to be true. Awful ethics and a basic service issue that turned into a war of attrition with (purposefully?) poor customer service agents. I still await the return of my $100.
When I contacted them 18m ago regarding an issue, I provided the required documentation and they confirmed the bag could not be repaired but offered a $100 voucher against a new order. The colour I wanted was not in stock so I let them know and was told to keep an eye on emails/website.
Fast forward to January 2026. The colour was back in stock. I reconnected, waiting to be told what to do to receive my voucher. Numerous circling conversations with a chat assistant (bot?) asking me to resubmit the bag again for assessment and complete a warranty claim. No ability or willingness for them to scan the email chain and chat history to understand this had already been done and all I needed was the address to return the bag and the promised voucher provided.
In the weeks that these conversations circled a sale came on. As well as taking advantage of a cheaper price for a second bag I shouldn’t have needed to purchase, I also realised the bag could go back out of stock again. I flagged to the chat I needed the voucher code before the sale closed on Sunday. I was told someone would contact me on the Friday. They did not.
I bought the bag, reconnected with the chat to explain the lack of response meant I had to purchase and would just need the voucher value refunded. This is where poor customer service became opportunistic. They refused to make a common sense link between the two transactions and even lied to my credit card company to say “that offer was specific to the condition, timing and context of that case and no longer valid today”. This, despite the entire chat acknowledging that one broken bag was requiring the purchase of a new one.
I should also note the new bag is clearly a poorer quality (hardware in particular) than the original kickstarter funded bag - it may be that scale has compromised quality as well as ethics.
I can see from replies here they try and direct you back into the customer service loop to resolve as they ‘cannot find your order details’. I value my time so to shutdown this suggestion before it is made I note this is regarding orders 16114778 and 140114.
2026年1月19日
自発的なレビュー
Laflore Paris からの回答
Bonjour,
We appreciate you taking the time to share your experience, and we’d really like to work with you to get this properly resolved.
We’d like to clarify a few points and, most importantly, find a way to resolve this with you. The $100 offer you received was provided as a trade-in value toward a new product at retail price, which is why it wasn’t applicable alongside discounted items or promotions on the website. These offers are designed to be used within that context rather than combined with other discounts.
We also understand that quite some time has passed since the original exchange, and while certain conditions and availability may have changed over that period, our goal remains to make sure you feel treated fairly.
If you’re still open to it, we’d really like to revisit this together and find a solution that works for you. You’re absolutely welcome to use the trade-in offer as originally intended, and if the new bag you received isn’t meeting expectations, we’re here to help with that as well and make it right.
If you do reach out, we will make sure your case is escalated and handled with extra care, given your previous experience, our goal is to ensure you feel properly supported this time.
Please feel free to contact us directly at natacha@lafloreparis.com so we can review your case in detail and take care of this for you.
A bientôt,
The Laflore Paris Team
Horrible Company
This company sold me a jewelry box. Yet when I got the jewelry box it was only 2 inserts. Called and emailed and was told sorry for the confusion. Had to threaten legal action just to get them to let me return the item and 30 days later after receiving the item back they still have not refunded my money back plus my shipping cost to date 3-25-26.
2026年2月19日
自発的なレビュー
Laflore Paris からの回答
Bonjour Rebecca,
Thank you for your feedback.
We’d like to clarify that this case has already been fully resolved on our end. While there was some initial confusion regarding the jewelry case inserts, we have since taken care of everything and issued the full refund, including the amounts requested.
Our goal is always to make sure our customers are taken care of, and we’re glad we were able to bring this to a resolution.
If there’s anything further you’d like us to assist with, you’re always welcome to reach out to us directly.
A bientôt,
The Laflore Paris Team
The bag broke, and they broke their promise
The bags were great to start with. I bought several of them when they were a startup. They promised lifetime repairs for free which is partly why I bought so many. Wonderful and attentive customer service.
Then one bag broke. I have now been ONE YEAR emailing with them back and forth. The lifetime guarantee is no longer valid, they claim. Nor do they want to send me a repair kit - they want to charge me for it! One year, and I am stuck with a broken bag. This is crazy!
2026年3月18日
自発的なレビュー
Laflore Paris からの回答
Bonjour France,
We’re truly sorry to hear about your experience. We are glad to hear nice words about customer service team.
We are unable to locate your email address to track the order details associated with this review.
To assist you further, we kindly request that you reach out to our customer service team with your order information. I have already informed my team to treat this matter as a priority, and we will do our best to resolve it promptly.
A bientôt
L'équipe Laflore
I have been attempting to return a bag
I have been attempting to return a defective bag for over 3 months. I never get the same person helping me via email and I have followed their procedures to fill out the return form. This is frustrating to say the least.
2025年4月10日
Laflore Paris からの回答
Bonjour Jody,
We’re sorry to hear about your experience.
Please know that we’ve informed our customer service team, and your request will be treated with priority.
We truly appreciate your trust and patience as we work to resolve this for you.
A bientôt
L'équipe Laflore
Love my new purse
I love the Bebebark purse and have gotten several compliments on it already! The shipping was very fast after I placed my order. The purse is just what I was looking for and I’m sure I’ll get tons of use out of it for years to come. Thanks!
2026年3月12日
Laflore Paris からの回答
Bonjour Sarah,
Thank you so much for sharing your experience with the Bebebark purse!
We’re delighted to hear that you’ve already received compliments on it and that the fast shipping made your purchase even smoother. Knowing the purse is exactly what you were looking for—and will be a staple for years to come—truly makes us happy. Your kind words mean the world to us!
A bientôt
L'équipe Laflore
Overpriced and Poor Quality
Overpriced and Poor Quality
I was so disappointed in the size of this bag and the quality. I literally had to rip the backpack out of the dust bag because it was glued together. Glue everywhere. How is a $300 bag covered in glue?
The size is ridiculous. I purchased this to be my “professional” work bag. My laptop barely fits and there is zero room for extras.
2026年3月2日
Laflore Paris からの回答
Bonjour Alisa,
We are sorry to hear about your experience.
We are unable to find your order# with this e-mail account in our system. However we have informed our customer service to prioritize and address your concern. They will reach out to you shortly!
We appreciate your patience!
A bientôt
L'équipe Laflore
Horrible Customer Service from AI Robots
Horrible customer service and no process to make an exchange, as other customers here have said. I requested an exchange on February 22. I have since had EIGHT e-mail messages back and forth with AI robots (it says so under their messages) asking me four times to use the form on the site which I told them was not working.
On March 1, Laflore wrote me and said "If the site still shows your bobobark as “Not eligible,” don’t worry, just reply to this email once you’ve submitted the form (or if it prevents you from submitting), and I will personally make sure a return label is created for you so you can send the bag back. Once we receive it, we can issue a store credit or help you select a replacement bag."
Then on March 10, AI wrote me and said I could not exchange the bag. Then five minutes later a different AI robot "Julie" wrote me and said I could exchange the bag but she did not give me a way to do so. This is not the kind of customer service I expect from a site that charges $300 for a bag, advertises "lifetime support and trade-in value," and claims on their website "Reach out anytime. We’re real people—and we’re here to make things right."
It's been three weeks trying to make a simple exchange, which they have no process for. I do not feel I received what was advertised and promised on the website and in customer service emails. I strongly support vegan companies and was ready to be a lifetime customer. After my first experience with Laflore, I would not recommend this company to anyone. Go with a more reputable vegan brand with competent and human customer service that does what it says it will do on its site.
Updated 3/15: Order #139975 Jennifer
I have yet to hear from a real person at Laflore.
Updated 3/22: Laflore Paris has still not contacted me despite what they promised again. It has been five weeks and ten e-mails trying to make a simple exchange for store credit. See direct copy of Laflore's e-mail above telling me three times they would send me a shipping label.
Updated 4/6: Laflore sent me a return label for the exchange on March 31st (they had told me they would sent a return label on March 1st). I will update this review once the exchange transaction is completed.
2026年2月16日
自発的なレビュー
Laflore Paris からの回答
Bonjour Careful Shopper,
We’re truly sorry to hear about your experience.
Please note that we are unable to locate your email ID, name, or order details from this review, which makes it difficult for us to address your concern directly.
At LaFlore, we combine the efficiency of AI with the care and attention of our human customer service team to ensure every concern is handled thoughtfully. As we continue to grow, we need your empathy to help us serve you better, and your feedback is invaluable in guiding that journey.
A bientôt
L'équipe Laflore
I love the color but…
I love the color, material and style of the bag. I’ve received tons of compliments and so far it is very durable. I love that you can change the straps and style around and the color of the clasps. The only reason I did not give it five starts is that it fits only a 15 inch laptop, a mouse and maybe a notebook. I have virtually no room for even my phone with case and definitely no room to put a small crossbody bag in there. It would be nice if it were a bit wider or deeper of the fabric would stretch to accommodate a little bit more room.
2026年3月4日
Laflore Paris からの回答
Bonjour Ally,
Thank you so much for sharing your experience with us! We’re glad you love the color, material, and style, and that the bag has been durable and versatile with its straps and clasps.
We also appreciate your honest feedback about the size—each of our bags is designed with a specific purpose in mind, and this one was created to carry core work essentials.
For future orders, if you have any questions about which style or size might best suit your needs, our customer service team will be happy to guide you and suggest the right option.
A bientôt
L'équipe Laflore
Customer service doesn’t measure up
Customer service could be more invested in being helpful and friendly. I felt very “ passed up” for a true concern. These bags are not exactly inexpensive. Spending that much money, i have other choices that are also cute. Advertising makes LaFlore sound special and unique.. but customer service in my experience has not made me feel valued one bit. This goes both ways. There were months between purchase & delivery.
2026年3月11日
Laflore Paris からの回答
Bonjour,
We’re very sorry to hear about your experience. Please know that we take this feedback seriously—our customer service team will be reaching out to you directly to ensure you receive the support and care you expect.
We are committed to doing better and truly appreciate you sharing your experience with us. Shipping can sometimes be delayed due to various factors which are unfortunately outside of our control. That said, we understand and we’re working hard to improve our processes so future deliveries are smoother and faster.
Thank you for your patience and for sharing your feedback—it truly helps us do better.
A bientôt
L'équipe Laflore
I was a little disappointed as I was so very excited to get my purse…
I was so very excited to get my purse from y’all. However, it’s much smaller than I thought it was gonna be, which would be fine if I could open it. It doesn’t open very far and it would be very hard to get things in and out.the outside is very different as well I’m not so sure about the cork but it in spots it looks like it’s kind of dirty or something, but I still like it and I still someday would hopefully get a bigger one. I’m gonna see if I can find someone else who might want this one.
2026年3月5日
Laflore Paris からの回答
Bonjour Vicki,
Thank you for your feedback and we are sorry you are disappointed about the size, functionality and material of the purse. Though it is rare we receive this feedback, we are here to address your concern.
We have informed our customer service team to look into this matter and they will reach out to you!
We appreciate the patience and support!
A bientôt
L'équipe Laflore
Very unique
Very unique, extremely functional, beautiful and durable. I have several of these bags and wanted to share with my twin sister. A recent sale allowed me to do that and I can’t wait to give it to her!
2026年2月28日
Laflore Paris からの回答
Bonjour!
We’re so delighted to hear this! Knowing that you not only enjoy the bags yourself but also chose to share them with your twin sister makes your message extra special. Our goal has always been to create pieces that are both beautiful and enduring, and it’s wonderful to see them become part of meaningful moments between loved ones.
Thank you for trusting us and for spreading the joy!
A bientôt
L'équipe Laflore
The Perfect Bag
The bag arrived quickly. It’s beautiful, well-made, and perfect to organize my things.
2026年3月6日
Laflore Paris からの回答
Bonjour Marisa,
Thank you so much for sharing your kind words!
We’re delighted to hear that your bag arrived promptly and that you find it beautiful, well-crafted, and perfectly suited for keeping your essentials organized. Knowing it meets your expectations means a lot to us, and we hope it brings you joy and ease every time you use it.
A bientôt
L'équipe Laflore
Bag is very pretty but extremely stiff…
Bag is very pretty but extremely stiff and probably will ot soften with age -- hard to reach into and with a narrow opening that scrapes my hands. I thought it would be large enough to hold a small paperback book but it is more like a larger evening purse with only space for a narrow wallet, my phone, maybe (maybe?) a pair of glasses. If the opening were one inch wider it would be much more practical as a day bag.
2026年3月4日
Laflore Paris からの回答
Bonjour Elaine,
We’re sorry you feel disappointed. Please note as we advertised, bebebark is a compact, convertible cork purse that can be worn as a crossbody bag (shoulder bag), as a mini backpack or as a clutch.
We appreciate your feedback. You can always reach out to our customer service team to help you chose bags to your daily needs.
Thank you for the support!
A bientôt
L'équipe Laflore
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