Regret about it
I ordered a chair as gift in last october and i was impressed by the website and the prodducts.
After placing order the problem started when the chair received by the addressee .
1. I paid for the chair which include installation and delivery : The chair reached by delivers which they dont assemble
Its important to note when we purchase something its better to be assembled by profissional person to avoid problems and damages .
2. Chair was assembled by the addresse : after contacting the ccustomer service which instead of making sure to send someone
They sent video how to assemble which from the begining i didnt agree for it ,but i compromised and i didnt want to indulge in an argument
3. Chair making noise : and here me and the addressee talked to the customer service many times to send someone for fix and after many emails and calls to them they sent someone who came from different city which since that time he didnt come again or contacted again till now and that was already almost in the last 10 days of october
After all i regret to do this purchase , i wanted to gift something nice and it felt good in the begining how the CS replied my emails about the order but then it turned to be torture , its full non care and bad service
Clients care more about the service and not the products mainly , and as a person who located abroad and see the value of the customer service in every company i can say that this experience is the worst for me which reached the level of regret.
I thanked them in the begining and left nice review on their website , at the moment the chair reached and assembled privately.
But when all the story started from passing this torture from assembling privately and after stress and fights sending someone which never pop up again so its bad.
I am only telling my experience , maybe other people had better experience than mine.