Lamonaspares レビュー 

Ordered 2 parts . One turned up after 3 days , then had to chase them up for the other one ! It was nothing to do with being out of stock , just wasn’t packed with the other one . Didn’t even get an apology.

I still haven't received my refund after returning my glass oven door.

Initially Call centre did not record the actual problem correctly so engineer came 5th June with wrong parts.
Told me it was a 2 man visit as built in appliance.
Next visit was only booked as 1 engineer again who did not turn up and when I called after waiting in all day I was told they were not coming as part broken!
No apology, had to take a days leave for nothing and still have a freezer not working properly.

Great service n communication when rang for assistance

The part provided (fridge door) met expectations, and arrived quickly. thanks

Don't use this company, its a scam! Item never received! They don't reply to any emails! Avoid at all costs!!!!

Never got back to me regarding a returns query. Two return queries actually.

Did a good job and efficient. Good customer interaction with me.

truly terrible logistics. Ordered a cooker hob dial in FEB 26 and eventually got it in June 26.

didn't think service of a company could ever stoop quite so low.

Helpful staff at diss

Very helpful advice on the phone.Part fitted perfectly.

Parts I ordered were showing in stock. Ordered them 10 days later had not received so had to email customer services to see why I had not received. I got a reply saying they had ordered the parts in and would be with me in another 5 days. I then had to chase again to be told they had just been dispatched. It took 3 weeks from date of order to receive for something they were advertising as on stock.

I was advised that this was the part I needed but it was not. I have returned the item and now have to wait for the correct part to come into stock.

Wrong part please send the right one

****Update 22nd June 2026****
It’s now the 22nd June & I still haven’t received the one item I ordered & paid for more than 4 weeks ago. I’ve also e-mailed & have received no response which is totally unacceptable. Can someone please tell me when my item will be delivered, hopefully to the correct address this time?!

I ordered one item, a replacement shelf for my fridge door, on 19th May. It was eventually dispatched on 2nd June after I had to chase for an update.
4th June - package incorrectly delivered to billing address (old address) as opposed to delivery address I had requested. Package was left at front door as no-one there to receive it. Old neighbours didn’t take it in so no idea where it is. Had to contact Lamona Spares to let them know package missing.
9th June - replacement item now being sent to correct delivery address. Hopefully this one arrives.
On a positive note, Customer Services responded very quickly & were really helpful when I contacted them.

All good, perfect service

Spring loaded mechanism designed to be difficult and expensive to replace. 🙃

Great service from the moment I called. Easy to get through, helpful and attentive service on the phone. Very quicl appointment, service engineer was on time, friendly and sorted the problem immediately. Really impressed.

I was pushed from pillar to post and no one knew what was happening. I was supposed to have a replacement dishwasher but apparently no email was received to send it out. Although every time I rung they said they’d sent it.really frustrating.