Legal & General Homesレビュー 

97
TrustScore 5段階評価の3.5

3.7

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5つ星のうち5の評価

Brilliant sales team at Cross Tree’s Park Shrivenham! It has been an absolute pleasure in dealing with Lorraine, Mo & Tony at Crosstree’s Park Shrivenham. Outstanding customer service from day 1, they... もっと見る

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5つ星のうち1の評価

Tenant of a legal & general affordable home. Managed by pinnacle, who don’t exist until they want rent or there’s a complaint somewhere. No repair team, no emergency repair team. Had ongoing rat issue... もっと見る

企業が回答しました

5つ星のうち5の評価

We came to view properties at Nobel Park to purchase a flat as a first time buyer. Tony patiently talked us through the details, and answered every question in an informative and useful way. From info... もっと見る

企業が回答しました

5つ星のうち5の評価

We visited Noble Park, Didcot to view a Drayton show house. We were greeted by Lily Simpson Sales Consultant. We were welcomed on arrival and made to feel special , she was fully aware of what we we... もっと見る

企業が回答しました

企業情報

  1. 住宅建設業者
  2. 住宅開発

当該企業による記述

Welcome to Legal & General Homes. We aim to create beautiful, vibrant, sustainable communities where people can thrive and be proud of. We are passionately committed to providing first-class customer service and our Customer Service Charter guarantees transparency and regular communication to ensure a buying process that’s as stress-free as possible.


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3.7

まあまあ

TrustScore 5段階評価の3.5

97件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.7

すべてのレビュー

(97)

過去12か月のレビュー数: 5

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Tony Lorraine was not only friendly and…

Tony Lorraine was not only friendly and welcoming but extremely knowledgable.

His years of experienced coupled with his warm nature left both my fiancé and I in no doubt over where to buy our first home from.

2024年6月7日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Good morning,

Thank you for leaving your review. It is lovely to hear about your experience with Tony and Lorraine.

Best wishes in your new home!

Kind regards,
L&G Homes

5つ星のうち5の評価

Exceptional service from Tony!

We visited Nobel park as first time buyers, the process is all new to us and Tony was amazing spending 2 hours taking us around a variety of homes, answering all our questions and making us feel super comfortable throughout. Big thank you to Tony for such a thorough and enjoyable visit!

2024年5月4日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Yasmin,

Thank you for leaving your review. It is lovely to hear about your experience with Tony.

Best wishes in your new home!

Kind regards,
L&G Homes

5つ星のうち5の評価

First class service!

The customer service from viewing to purchase has been nothing short of exceptional from all of the team at Nobel Park! In particular I had regular contact with Lily and Nikki who are extremely professional and friendly.
I am 2 days into owning the property with only a small handful of minor snags. I'm very pleased with the service and product to this point!

2024年2月25日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Scott,

Thank you for leaving your review. It is lovely to hear about your experience with our Nobel Park team.

Best wishes in your new home!

Kind regards,
L&G Homes

5つ星のうち1の評価

Poor customer service (Bucklers park)

I bought home from L&G and service is very good initially however once you transfer to extended warranty you get cala customer service and not happy with single person in team. Mine was handle by building manager then transfer under customer service. I moved into my property year back however there are multiple issues not solved properly.

2024年2月12日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Dear Ronak,

We are very sorry to read your review.

We are aware our team has been trying to get in touch with you to arrange bookings. Our Customer Service team will be in touch again today with an update.

We sincerely apologise for the inconvenience caused.

Kind regards,
L&G Homes

5つ星のうち2の評価

Very poor after sales service

Purchased a property at Cross Tree Park, Shrivenham. Sales team are fantastic however after we moved in and handed over to their so called customer care team the problems begin. Appalling customer care, they challenge the majority of issues and try and blame the customer for substandard products used when building. Emails received from customer care have been extremely rude and they treat their customers with nothing but contempt and disrespect. I requested to speak to a senior manager to make a formal complaint, and what a surprise have heard nothing back, not even an email.

2024年2月7日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Dear Mr Maguire,

We are very disappointed to read your review. Please be assured our Head of Customer Service will be in touch today.

Kind regards,
L&G Homes

5つ星のうち5の評価

Excellent and friendly service

Excellent and friendly service. Special thanks to Nikki. Professionally explained and is in touch and well communicated.

2024年1月30日
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Navdeep,

Thank you for leaving your review. It is lovely to hear about your experience with Nikki.

Best wishes in your new home!

Kind regards,
L&G Homes

5つ星のうち5の評価

A very professional team of sales…

A very professional team of sales personnel. Nikki was very helpful and accommodating. Nothing was too much trouble for her and we were listened too carefully. A pleasant experience for me and my wife.

2023年12月13日
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Mark,

Thank you for leaving your review. It is lovely to hear about your experience with Nikki.

Best wishes in your new home!

Kind regards,
L&G Homes

5つ星のうち5の評価

Sales team staff were amazing

Sales team staff were amazing, very welcoming and explained us very well.
Michelle, Jo and Aby - you guys are awesome!

2023年12月7日
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hello,

Thank you for leaving your review. It is lovely to hear about your experience with our team.

Best wishes in your new home!

Kind regards,
L&G Homes

5つ星のうち1の評価

The houses are really bad, its scam

The houses are bad, not properly designed.

The whitewares provided are cheapest in the market. Does not fit in the places they are supposed to.
Building managers are worst, they don't even respond to queries and its hard to reach them.
But when it comes to payments, they will hunt you to grave.

There is no security in building, they have some cameras in building but none of them works when you ask for any footage.

2023年12月7日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hello,

If you are an L&G Homes customer, please email cala.group@cala.co.uk with full details so we can look into your complaint.

If you are from L&G Affordable Homes, that is a different business and you can find more information here: https://landgah.com/.

Kind regards,
L&G Homes

5つ星のうち5の評価

Horsham. West Sussex

From the time we walked into the show/sales office it has been a friendly and pleasant experience. Michaela and her team were Amazing & accommodating. The ease of viewing to moving in has been seamless. Thank you for everything Dr & Mrs Sathianathan

2023年12月1日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Jasmine,

Thank you for leaving your review. It is lovely to hear about your experience with our Horsham team.

Best wishes in your new home!

Kind regards,
L&G Homes

5つ星のうち5の評価

Good experience in booking

Good experience in booking. We have booked a property at Finchwood park. I have to say we have had a good experience till now and with thorough communications, things have been going well.

2023年11月14日
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Vysakh,

Thank you for leaving your review. It is lovely to hear about your experience with our team at Finchwood Park.

Best wishes in your new home!

Kind regards,
Cala

5つ星のうち1の評価

Update to our previous review - it gets worse!

Not sure where to even start with our experience of Legal and General (Cala Homes). They are such a bad quality builder with no care for its customers. We have been in our new home for nearly a year and still continue to have issues. We've had some major issues in our house. They boast buying new is better as it's a blank canvas and less maintenance, but our Cala Home has had more issues than a 100 year old cottage we have previously owned. My suggestion is go look at Bloor Homes - our previous house was Bloor and had a handful of snags - this house, we had over 200 and some pretty major ones too - New bifolds as couldn't lock for months (not exaggerating here!), had to have the stairwell wall taken out and redone, bay window had to come out and be redone, new front doors, garden dug up completely. They had covered the vents in black electrical tape instead of installing colour matched vents. Flooring laid incorrectly, tiles missing from roof, garage cracking and now cracks up the walls. Mortar used is crumbling, fences were against planning conditions, the list just goes on and on. Their customer service is non-existent and things only get done if you escalate. The attitude from the customer services is shocking. We've been discriminated against on many occasions. I would avoid buying a cala home at all cost. You will regret it and have a headache for ages and it will impact your mental health. Also they offset this like carbon emissions, by sponsoring and fundraising for Samaritans, but should just address how they deal with customers (and staff) who are all off on stress leave by the way.

2023年11月16日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Dear Rob,

We are very disappointed to read your review. Your feedback has been passed on and we understand your issues are in hand and you are in contact with senior management.

We sincerely apologise for any inconvenience caused.

Kind regards,
L&G Homes

5つ星のうち1の評価

Very bad experience with L&G

Very bad experience with L&G . I bought a commercial property from them no one to contact I have left review on google and owner reply to send more details about the property and I did it’s been five days now no response from owner. Very bad service after promising but still no response. Shame

2023年10月12日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Dear Amargeet,

Unfortunately we are unable to assist as your review is about a different business of L&G. We are Legal & General Homes, with 4 new build home developments. You should be able to find contact details on their website. In the meantime, we would appreciate if you could remove this review.

Kind regards,
L&G Homes

5つ星のうち5の評価

The team are very welcoming

Team are very welcoming and friendly with great product knowledge nothing is to much trouble fantastic customer service 😊

2023年9月4日
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Debbie,

Thank you for leaving your review. It is lovely to hear about your experience with the team.

Best wishes in your new home!

Kind regards,
L&G Home

5つ星のうち5の評価

Very happy customers

I’m writing to express my sincere gratitude to the team at Legal&General Homes, Laura, Abby, Jo , Michelle and Victor, for their outstanding assistance in helping us purchase our new home through their Assisted Move Service. We were initially hesitant to use an assisted move, but we are so glad that we did. The team at Buckler’s Park made the entire process so easy and stress free.They were so professional and friendly always available to answer our questions. They keep us updated on the progress of the sale of our old home and the purchase of new one. We would highly recommend Legal &General Homes team at Buckler’s Park. Cedomir&Jadranka Kosoric

2023年8月30日
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Cedormir,

Thank you for leaving your review. It is lovely to hear about your experience with our Buckler's Park team and our Assisted Move Service.

Best wishes in your new home!

Kind regards,
L&G Home

5つ星のうち5の評価

Very nice

Very nice
Very helpful
Always available to discuss our questions

2023年8月3日
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Muhammad,

Thank you for leaving your review. It is lovely to hear about your experience with the team.

Best wishes in your new home!

Kind regards,
L&G Home

5つ星のうち5の評価

Brilliant sales team at Cross Tree’s…

Brilliant sales team at Cross Tree’s Park Shrivenham! It has been an absolute pleasure in dealing with Lorraine, Mo & Tony at Crosstree’s Park Shrivenham. Outstanding customer service from day 1, they have made our purchase journey so easy and stress free from reservation to completion with brilliant response times on emails and via phone. They can never do enough to help - a real credit to L&G!

2023年7月27日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Rebecca,

Thank you for leaving your review. It is lovely to hear about your experience with the team at our Cross Trees Park development.

Best wishes in your new home!

Kind regards,
L&G Home

5つ星のうち5の評価

Such a refreshing change & pleasure to deal with

Such a refreshing change and an absolute pleasure in dealing with Lorraine, Mo & Tony at crosstrees Shrivenham. Outstanding customer service, always responds to emails swiftly and just a real high wealth of knowledge but most importantly they care ! Credit to L&G !

2023年8月5日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Sara,

Thank you for leaving your review. It is lovely to hear about your experience with the team at our Cross Trees Park development.

Best wishes in your new home!

Kind regards,
L&G Home

5つ星のうち5の評価

Finchwood Park

We have an excellent experience in Finchwood Park sales office with Alanna. She was helpful and willing to solve our problems.
The show house was great good size and beautiful. Looks forward to living there soon.

2023年7月30日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Desmond,

Thank you for leaving your review. It is lovely to hear about your experience with Alanna at our Finchwood Park development.

Best wishes in your new home!

Kind regards,
L&G Home

5つ星のうち5の評価

Great attention to detail, and deep knowledge of the subject matter.

I had an Information Given Meeting at Cross Trees Park today with Tony. The attention to detail and the wealth of information was terrific. All clearly explained and all questions answered fully and with good knowledge. Thanks for your Time - and also thanks to Lorraine and Mo whom I previously dealth with

2023年7月21日
自発的なレビュー
Legal & General Homes ロゴ

Legal & General Homes からの回答

Hi Maggi,

Thank you for leaving your review. It is lovely to hear about your experience with Tony and our Cross Trees team.

Best wishes in your new home!

Kind regards,
L&G Homes

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