La Prairie レビュー 

Horrendous! Avoid at all costs. The customer service is a shambles! After having returned the item, they are denying to issue my refund as I didn't send back the complimentary samples, having tested them. Now guess what, "the samples have a value and are complimentary ONLY with any purchase". Hmm, great to know, and this is high-end luxury skin care brand with Swiss heritage etc.

They were also trying to put a different spin on it claiming complimentary samples are the same as exclusive offer/ gift - "according to our return procedure you must also return all exclusive offer/gift with purchase that you may have received with that order or you will be charged the full value of the GWP." I haven't received any gifts except for a few tiny samples.

When I pointed to fact that order confirmation and invoice state the value of samples at £0, and they are welcome to subtract that, they replied "In the case if you prefer to keep the samples. The value can easily be calculated by looking at the sales price of the original product and calculating the part of sample. " Yah, broken English and horrendous attitude.

What an unprofessional customer service, jeopardising the brand reputation. I have never ever in my life had such a shoddy experience.

Had to go directly to my bank to help me sort this nuisance! whoever is looking after Customer service, this is SHAMEFUL! You will go out of business gradually, but surely.

Thank you La Prairie for pulling down my eBay auction for the La Prairie Cellular Energizing Mist. I was half way through my first bottle and had a full new bottle in storage (I had removed the packaging as I never keep the packaging for anything) so decided to sell the new bottle on eBay. I’m going on holiday soon and could have done with the funds.
Auction listed on eBay with no problems, but less than 24 hours later, someone from La Prairie reported my listing as fraudulent as I did not have the outer packaging. Excuse me, I’d paid 108 GBP for the scent and have the original sale receipt yet you pulled it down yet you let years old perfume that has turned a funny orange colour to stay up on eBay? The perfume from my preivous bottle which is about 5 years old, so the other scent sold on eBay must be in the region of 10+ years and probably as stale as hell!
I won’t be buying from La Prairie again or bother using eBay unless I'm desperate.

I’ve recently bought La Prairie’s Skin Caviar Essence-In-Lotion while I was flying onboard Singapore Airlines Business Class, but when I landed and returned to my apartment, I opened the sealed packaging and was shocked to see that the cap of the bottle wasn’t properly closed tight and therefore some of the essence lotion has spilled out and even stained the inside of the box. I am so disappointed that there is also so much essence spilled out of the bottle already. La Prairie is supposed to be the best in the world, how can this ever happen!

They subsequently replied to me saying they can’t find the order number, and I responded saying that I bought it while flying onboard a Singapore Airlines flight and not through online sales that’s why there’s no order number. I even replied giving them photo evidence. To date I have not received a reply.

I’ve been trying to arrange a refund for a returned item via the uk customer services and it’s proved to be almost impossible! I’ve been left with no product and no refund for ten days! They haven’t responded to my voicemails and the emails are so awful that I’m actually starting to think I’ve been taken in by a scam! Absolutely awful! I’m hoping that PayPal can help sort this out as I’ve not been able to!