Laser Clinics UK レビュー 

I was given a gift voucher for the Nottingham Victoria center clinic.
I booked online for neck package but because it was a gift voucher had to go to the clinic for the credit to be added. When ther confirmed with 2 technician that half face package would cover the are I wanted, was a bit more money but I was happy to pay, lady at the reception didnt know how to add the voucher, took about 1h. I explained to her that I had booked online for neck but wanted the half face for her to make sure that was booked, she said it was and didnt ask me for more money, I saw on the window the price for armpit laser and confirmed with the technician as I was interested to do ot aswell. She was dismissive, said that was not a promotional price and I could book whenever, I was already upset with the time being there just to add a gift voucher and her attitude that I decided not to insist to book it.
I left the clinic and send an email clarifying if the booking was done correctly and changed from neck to half face as I didnt want to loose the 50% promotion that was active at that time. I was told to reset my password on the acc and the booking with the voucher would show up wich to my surprise had the neck pack only. I send a new email to which Im told the technician would acess and update my package.
1st app is the same technician that did my booking she was rude, said she got my emails and she is the one who says where I can and cant have the laser.. she then marked my face and did some of my upper lip and my chin/neck and took pic and said pack was sorted.
2nd app different technician I had to explain the whole neck only and half face issue, she went to co firm with the other one it seems shes the staff manager or something. Came back, cleaned my face and asked if my lip colour was tatoo to wich I said it is and I already had it on my 1st app, she left me again and went to speek with the older lady to wich she came to the room looked at my face and decided they where not touching anything else apart from my neck and didnt explain anything to me.
Todays was my 3rd app with a diferent tech, she did just my neck, I asked to see pic from my 1st app and is clearly marking half my face, I explained everything to her and she once again was going to speak with the older lady as she would call me to explain why only my neck is being done. This is very bad customer service, this lady is confrontational, I get anxiety when speaking to her, I wanted my upper lip done and my neck and im being refused because I dont have hair on upper lip same tickness as a men beard like my chin hair and have normal upper lip hair. Very unhappy, get anxiety everytime I go there, dont want to talk or been serviced by that lady wich seems to be the boss and have £200 gift voucher stuck there...

My amazing Therapist Iqrah at Leeds, delivered yet another excellent session and has really helped me in my laser journey. Very caring, professional and extremely attentive. Would highly recommend.

Excellent service and very professional staff. Arosa is amazing and I would recommend her to everyone attending.

Felt like they were in a rush. Abrupt on arrival, didn't really look up from the screen. No cover when doing laser in intimate area. Very fast and harsh treatment! A smile is free.

Great experience when using laser clinics all of the clinicians are knowledgeable and friendly. Thanks so much x

I’m extremely disappointed with my HydraFacial experience here. The treatment was not done properly and, honestly, it felt incomplete. The therapist did not cover my entire face properly, and at several points I wasn’t even sure whether the HydraFacial was actually being performed on all areas of my face.
Considering the price I paid, I expected a proper and thorough treatment. Unfortunately, I did not feel that I received the service I paid for, and I was very unhappy with the overall experience.
I would not recommend this place for a HydraFacial based on my experience. The treatment lacked attention to detail and did not meet the standard I expected.

Very professional consultant, friendly atmosphere.
I'm coming back soon ...

I travel around a lot, so have been to a lot of the different franchises and this one has by far been the best- the laser machine it’s self is great that’s why I always use Laser Clinic Uk but it’s really down to the practitioner and Constantina was easily the best one I’ve ever had. Great calm energy, always checking in on how the treatment feels and very thorough through out the treatment! Thank you Constantina I’m very very happy :))

The staff were great and efficient, they explained things in a way that wasn't overwhelming, there was great appointment availability and a genuine sense of care.

My experience with Laser Clinics UK has been absolutely awful. I had been a customer for over a year and spent a significant amount of money with them, yet I was treated like the complete opposite of a valued customer.

I was in hospital having surgery and because of that I was physically unable to attend some appointments. I explained the situation and asked for the sessions to be rescheduled, which I felt was completely reasonable. Instead, I felt shut down and as though my money was being held hostage.

I had already paid for sessions that I had not even received, yet I was not given a cash refund for those unused treatments. I was not asking for anything for free. I was asking for my own money back for treatments that never took place.

Even worse, following treatment with their laser equipment, I experienced blistering, swelling and a rash on my skin. That was bad enough on its own, but the way the situation was handled afterwards made the experience even worse. I did not feel supported or taken seriously.

I also emailed the manager of the specific clinic directly in an attempt to resolve everything properly. In my experience, her response was horrendous, rude and completely lacking in the level of professionalism I would expect from someone managing a clinic. Instead of helping to resolve the situation, the communication only made me feel even more dismissed.

When I later attended the clinic in person, the attitude I received was no better. The customer service I experienced was rude, dismissive and unpleasant. After being a regular customer for more than a year, I genuinely could not believe how I was being treated.

The combination of the skin reaction, the refusal to refund unused sessions, the way my medical circumstances were handled and the attitude from management left me seriously questioning the standards and oversight at this clinic.

I eventually moved to Thérapie Clinic and, in my personal experience, they are considerably better. The staff have been much more professional, welcoming and respectful, and the overall experience has been far more reassuring. I wish I had moved sooner.

I believe Laser Clinics UK still owes me a substantial amount for unused sessions. I have considered taking the matter further legally, but I simply have not had the time or energy to deal with the additional stress.

After everything I experienced, I would never return. If you are considering paying upfront for a large package, I would strongly recommend thinking very carefully about what happens if you become unwell, need surgery, suffer a reaction or need to recover money for treatments you have never received.

I had a very pleasant experience with the staff member who carried out my laser treatment today. She was incredibly welcoming, approachable and lovely throughout. She explained what she was doing and regularly checked that I was comfortable. I particularly appreciated how considerate she was with the laser settings—when I experienced some stinging or discomfort, she adjusted the setting straight away to make the treatment more comfortable.

Unfortunately, I didn’t catch her name, but I would particularly recommend her and would be very happy to have my future treatments with her.

My overall rating is based on my experience with the clinic over several visits, but I wanted to specifically recognise the member of staff who looked after me today. She was excellent.

Fatima did my laser
She was very professional, friendly and efficient
She understood the queries and guided accordingly
Feeling happy and looking forward to do the next session with her again

Amazing service received by Simone at the White City branch. From front of house welcoming, through to my treatment and follow up actions. She really made me feel like I was in good, professional hands and gave me some great advice. Best service I’ve had in a very long while! Thank you Simone!

Very bad clinic.
Bad results, rude staff
I dont prefer getting treated from them again.
Never ever.

I’ve been having laser at the Guildford clinic for almost 2 years. In the last 8 months I have usually seen Birgul or Veronika. They’ve both been fantastic and definitely the best laser therapists I’ve had. They’re both thorough, friendly and knowledgable. Birgul was particularly kind to me at my last appointment with her as I had been in traffic and parked my car inconveniently. When I arrived she suggested I move my car to a better location and kindly pushed my appointment so I didn’t have to stress or rush.
My last appointment was with Veronika who did a great job as always! Her knowledge is brilliant and I always feel in safe hands!

Zana at the Stratford branch was amazing ! She was unlike the other staff I’ve had before. Zana showed genuine interest and care, and asked me questions so she can better understand which setting to use on my hairs. She also gave me advise on how to maintain the hairs to ensure the treatment is effective. I will always book Zana !!

great experience, tatiana was lovely!

Fab place for everything laser! Today’s visit made even more enjoyable from Ceili and the most relaxing facial 🥰 she really knows her stuff & is the most friendly girl! Thank you so much x

I had a hair‑removal appointment on 22nd August at 13:00 in Brighton branch and the experience was excellent. The staff were welcoming, highly professional, and made me feel comfortable throughout the treatment. Everything was explained clearly, the clinic was spotless, and the team’s calm, friendly approach really stood out. I’m very impressed and would happily recommend them.

I had micro-needling treatment at the Camden Town branch and Elsa was amazing! She was kind, welcoming and thorough! I’m very pleased with her service today! Thank you so much Elsa!