Fast and easy to book. Affordable price esp in partnership offer with grab paylater! I highly would recommend this.
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Had trouble with the booking for my infant name. Contacted fly fairly support, and was helped by the team. They manage to rectify and include my infant full name inside the air ticket ! Really want to... ãã£ãšèŠã
i looked at other FNPL sites and the ticket prices tend to be higher to begin with and increase quickly. flyfairly prices seem lower and more stable over a longer period of time. one area of improveme... ãã£ãšèŠã
The Fly Fairly app is awesome to use . Easy to book and the best part , if we need to change the flight details are handled well without adding any stress to customer. Staff like Ayla and Raya are so... ãã£ãšèŠã
4.8
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Ashley was a gem!
Ashley was a gem, she was precise and patient in answering all of my questions. I was unable to locate my booking and she found it-giving me the exact information. Thanks so much.
2025幎7æ10æ¥
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Laters ããã®åç
BillionaireCat, youâve got taste and nine lives worth of good judgment. Ashley pounced on that missing booking like a pro, no scratching around, just smooth fixes and feline-level focus. Youâre purrfection for shouting her out! ðâïž
Fast and easy process
2025幎7æ4æ¥
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Laters ããã®åç
Abdoulie, short and sweet. Just like the booking. Fast, easy, and exactly how it should be. Appreciate you ðâïž
Was simple and clear to book a flights
Was simple and clear to book a flights. Thank you
2025幎7æ4æ¥
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Laters ããã®åç
Noah, Cebu getaway locked in and Angel came through like, well, an angel. Seamless, stress-free, and smooth from start to finish. Thatâs what we love to hear! ðâïž
Very nice and easy along with great price
Was all very simple easy and couldn't fault the price of the flight for using clearpay was a massive help. I have contacted before flight to ask a question and have had an early morning reply so 5 star company just hope all goes as well in the airport with no let downs which I am not expecting they seem 110 percent amazing thank you
2025幎7æ4æ¥
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Laters ããã®åç
Annabel, you're basically the MVP of vibes. Clearpay? Crushed it. Early morning reply? Served fresher than your breakfast. Now weâre just hoping the airport treats you like the queen you clearly are. If not, we riot (politely) ðâïž
Fares are significantly higher comparedâŠ
Fares are significantly higher compared to many other booking platforms
2025幎7æ3æ¥
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Laters ããã®åç
Hi A Leba!
We couldnât find any booking under your name, so this oneâs a bit of a mystery. If you didnât book with us, creating a brand new Trustpilot account just to leave your first review (instead of dropping into our live chat) feels like a missed opportunity ð¬
If youâd actually found a cheaper like-for-like fare with the same flexibility and inclusions, we probably wouldâve thanked you and offered a cheeky staff discount.
For context, our fares include taxes, card fees, and servicing, so what you see is what you pay. No sneaky extras or payment surcharges at checkout that are so common with other platforms âºïž We also offer BNPL and crypto with zero added fees, even though they cost us more to provide.
Still happy to help if you want to compare properly âºïž
Fly Fairly Crew ðâïž
Superb Customer service
Superb Customer service. Sasha and Ashley are really knowledgeable and helped solved all my problems smoothly. Highly recommended for all. Thumbs up for this wonderful team
2025幎7æ1æ¥
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Laters ããã®åç
Jason, Sasha and Ashley are doing a little happy dance right now. Appreciate the kind words and the thumbs up. Weâve got your back anytime. Thanks for flying fairly! ðâïž
I want to thank Angel for assisting meâŠ
I want to thank Angel for assisting me with gaining access to my booking information. He/She was prompt in responding to all of my emails.
2025幎6æ29æ¥
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Laters ããã®åç
Aliya, Angelâs living up to the name! Quick replies and booking help locked in. Glad we could get you sorted. Thanks for flying fairly! ðâïž
Laters ããã®åç
Zac, short and sweet. Just like your booking. Fast is what we do. Appreciate the love ðâïž
I needed to travel to Melbourne with myâŠ
I needed to travel to Melbourne with my dog, and dealing with airline websites was a hassle. Fly Fairly turned out to be surprisingly simple to use. I reached out to their support team to clarify the pet travel policies, and Angel responded quickly and was really helpful. The trip went smoothly without any problems. Iâd consider booking with them again if the fare is reasonable.
2025幎6æ23æ¥
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Laters ããã®åç
Peter, flying with your dog and pulling it off smoothly is top-tier travel energy.
Glad Angel could help clear things up and keep it simple. Appreciate you trusting us with the trip. Weâll be here when you and your pup are ready for the next one. ðâïžðŸ
An amazing experience
An amazing experience, professional and stress free. In addition Delilah was kind and had excellent customer service skills.
2025幎6æ23æ¥
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Laters ããã®åç
Eleanor, you just made Delilahâs day. Stress-free and smooth is what we aim for, and we're so glad it landed right. Thanks for flying fairly with us ðâïž
Laters ããã®åç
Jenny, multiple bookings and still going strong? Love to hear it. Simple, helpful, and always here when you need us. Thanks for flying fairly! ðâïž
Easy to book, but there is no cs so difficult to reschedule
New booking web, a good one, but still need to improve on CS and rescheduling.
2025幎6æ12æ¥
Laters ããã®åç
Daniel, appreciate the feedback. If anything ever comes up, just reach out via the chat on Fly Fairly or reply to the CX email linked to your booking. Weâre online 12 hours a day, 7 days a week, and usually reply within minutes. Let us know how we can make things even better ðâïž
Our First Great Grandchild Surprise.
Well I planned to go over and surprise my Granddaughter and her first baby. Fly Fairly had great prices and where easy to book my trip over and back. Thanks Fly Fairly for helping me carry out my plans.
2025幎6æ6æ¥
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Love this, Wayne! Weâre honored to be part of such a special moment. Wishing you and your growing family all the joy in the world ðâïž
Easy and very convenient bookingâŠ
Easy and very convenient booking experience. Fair prices . Excellent
2025幎6æ5æ¥
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Laters ããã®åç
Easy, convenient, fair, you just described our dream personality. Glad the booking hit right without any stress tax.
Come back anytime. Weâll keep it simple and sweet, just how you like it. ðâïžð
FlyUnfairly: 16% Non Refundable Service Fee
BE CAREFUL - FlyFairly charges a non-refundable service fee (£180 or 16% in my case) just to book a flight â something Iâve not seen with other travel platforms, do not miss it!
I only realized I paid that fee after canceling the flight within Etihadâs 24-hour free cancellation window. Etihad confirmed I was eligible for a full refund, but FlyFairly refused to return their service fee, stating they were doing me a âfavor.â
They also mishandled my booking, listing my wife and children as adults and omitting my infant entirely. When I contacted them, they blamed the airlineâs system and claimed the airline had approved the correction, but no change appeared online, and I didnât feel comfortable taking that risk without seeing confirmation. I canceled within 20 minutes.
Their customer support was unprofessional â using emojis, dismissive tone, and avoiding responsibility. At one point, they claimed refunds are considered on a case-by-case basis, but this message was later edited and removed, which raises concerns about transparency.
Regardless of how they justify it, the fact remains: they charge you a high service fee to book a flight online, and itâs non-refundable.
Most platforms do not do this, and I strongly suggest booking elsewhere especially if you end up having to cancel and communicating with them
2025幎6æ5æ¥
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Laters ããã®åç
Steveâs review is polite, which was not quite the abusive language we experienced in chat ð
(we keep full logs, Steve).
The real story? He asked to cancel, got refunded. The end âºïžð
- Etihad confirmed all three passengers were booked correctly. The infant not showing was a known display glitch on their side (we canât control airline system errors unfortunately!)
- He asked us to cancel, and we secured a full refund, even though the fare was non-refundable
Weâve all met a 'Steve'; 100% refund for his non-refundable flight (even though the airline said no) and he still reviews us like we stole Christmas ð
ð€·ââ
We still love you, Steve.
Fly Fairly Crew âïžð
A very smooth transition very impressed
A very smooth transition very impressed
2025幎6æ4æ¥
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Laters ããã®åç
Thank you for the love, Cheryl! Thanks for the kind words and the classy energy. Come back anytime for more smooth moves and zero stress. ðâïžð
Angel
Angel, the agent who helped me, she was very kind to help me with my inquiry. She responded very promptly and even did extra mile just to help me.
2025幎5æ30æ¥
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Laters ããã®åç
Jean, thank you so much for the lovely words. Youâve got Angel smiling so hard she might float off her chair.
Weâre really glad she could help and make things feel a little easier. Youâre always welcome here any time you need a hand or a flight. ðâïžð
First time booking here
First time booking here and I had questions about my booking code and TSA pre-check. Angel seems to help everyone here and helped me as well. Answered all my questions easily, fast and reliably. I took that info and was immediately able to navigate thru the airlines booking process to confirm seat selection and status. Thank you! This makes me more confident in my upcoming trip!! Many thanks!!
2025幎5æ29æ¥
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Laters ããã®åç
Stacie! First-time flyer vibes but handled it like a frequent flier with main character energy.
Angelâs basically customer service on caffeine so no surprise she had your back. Glad you got the seat sorted and the TSA pre-check flex locked in. Confidence looks good on you.
Weâll be here cheering you on from departure to arrival. ðâïžð«¶
Laters ããã®åç
Easy and flexible is the dream combo. Appreciate the no-fuss energy. You kept it simple, and weâll keep it smooth for the next one. ðªâïžð
It's just easy and user-friendly
It's just easy and user-friendly. It's just the moment of truth. I urge anyone to try them. Excellent
2025幎5æ16æ¥
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Laters ããã®åç
Emison, this might be one of the kindest reviews weâve ever received. "Moment of truth" hit us right in the feelings - thank you for trusting us and for urging others to give us a go. That means everything.
Weâll be right here when youâre ready for your next trip. ððâïž
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