I have bought several times from them and got great products and services. However, I placed an order back in December 2023 with an estimated delivery date of 20th January 2024. I still have received... ãã£ãšèŠã
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I made an order in 2022 that went through and was filled perfectly. I loved the stock that I purchased and had no issues whatsoever receiving it. My second order in late 2023 never arrived. I received... ãã£ãšèŠã
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldnât have... ãã£ãšèŠã
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I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on m... ãã£ãšèŠã
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Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the worldâs best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and itâs easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and thatâs why weâve made them a fundamental part of our everyday operation, and what defines us.
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130 Red Lion Street, TW9 1RB, London, è±åœ
- 442082961892
- customerservices@latzio.com
- latzio.com
2.9
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Awful online experience
Awful online experience , probably the worst to date. Just as many before have said, take your money, no product arrives and then no refund materialises. Itâs taken me 3 months to get my money back & only then when I resorted to opening a case with PayPal. They talk up a good story but definitely do not deliver on it! Do yourself a favour, scroll on & buy from somewhere else. And Latzio if youâre reading this, maybe itâs time to admit, youâre in over your head, over commiting , under performing and itâs all a bit of a sham. After all you wouldnât want to be seen to be deliberately misleading your customers, now would you!
2022幎6æ10æ¥
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Latzio Living ããã®åç
Thank you for your message. I apologise for the any inconvenience and equally appreciate your time to leave a comment as we endeavour to improve our services.
My colleague has responded to your correspondences via your email and confirmed that your refund was actioned and provided a receipt of the payment.
Please do not hesitate to contact me at cusotmerservices@latzio.com if you need further information.
Kind Regards
Kathy
AVOID AT ALL COSTS.
AVOID AT ALL COSTS.. ordered an item of furniture and waited over a month... still no item delivered just terrible delay excuses from customer service. I then asked for a refund & was told 7-10 working days... yet again no refund and some more terrible excuses from CS about glitches on there system. So I emailed them to tell them I was raising a dispute through my bank provider to actually get my refund back. By far the worst experience Iâve ever had buying online these guys are crooks if I could rate less than 1* I would.
2022幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Hi Kevin
Thank you for your message. I apologise for the any inconvenience and equally appreciate your time to leave a comment as we endeavour to improve our services.
My colleague has responded to your correspondences via your email and confirmed that your refund was actioned and provided a receipt of the payment.
Please do not hesitate to contact me at cusotmerservices@latzio.com if you need further information.
Kind Regards
Jackie
Avoid this company
Ordered light from Latzio which was delivered a week later than expected. The light wasn't suitable so contacted customer services to return the light. A courier was arranged and was delivered back on the 28th March, however didn't hear anything back. I contacted them on the 5th April and they confirmed item had been returned and to wait 10 days for a refund. Over 10 days later I contacted customer services to chase the refund and didn't receive any communication back. I had to contact Amex in the end to raise a charge back again them which was closed in my favour. Avoid this company at all costs, reading reviews I'm not the only person this has happened to.
2022幎6æ6æ¥
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Top product
Top product, first class service.
Will definitely shop at Latzio again.
2022幎6æ3æ¥
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Latzio Living ããã®åç
Dear Ellis,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Latzio Review
Order arrived earlier than estimated. All items well packaged. All items in excellent condition. Great online customer service. Will definitely order from Latzio again.
2022幎6æ1æ¥
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Latzio Living ããã®åç
Dear JB,
Weâd just like to thank you for taking the time to write this review. Weâre a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. Weâre very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Purchased a lovely decorative faceâŠ
Purchased a lovely decorative face vase. So pleased with it, perfect for my bedroom. Well packaged and quick delivery.
2022幎6æ1æ¥
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Latzio Living ããã®åç
Dear Elizabeth,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Very good range of items for the homeâŠ
Very good range of items for the home and garden. The website is easy to use and UK delivery was cheap and fast.
2022幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Dear Simone,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Kiss my bum vase
Bought two vases, one as a gift the other to keep. Love the design, Kiss my bum. They arrived as Iâd been informed really well packaged
2022幎6æ1æ¥
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Latzio Living ããã®åç
Dear Susanne,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Arrived on time and love the product!
2022幎6æ1æ¥
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Latzio Living ããã®åç
Dear Ailsa,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Iâve contacted Latzio several timesâŠ
Iâve contacted Latzio several times regarding my product, which I ordered early March, and itâs still not arrived.
Iâve since asked for a refund, but this has yet to be actioned.
Itâs understandable there are delays, but itâs getting ridiculous now
2022幎5æ31æ¥
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Really helpful kind and on time
2022幎5æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Dear Arabella,
Weâd just like to thank you for taking the time to write this review. Weâre a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. Weâre very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Donât buy from this company !
Donât buy from this company !! Placed an order mid April and Iâm still in no receipt of the goods and emails re refund are being ignored!!! Bunch of thiefâs
2022幎5æ31æ¥
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Lovely really pleased .
Lovely really pleased .
Better than expected :-)
2022幎5æ30æ¥
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Latzio Living ããã®åç
Dear Mrs Wilson,
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a review!
If you'd like to be notified of thoroughly selected brands added every week onto our website, please sign up for our newsletter or feel free to contact our customer service department if you have any questions at customerservices@latzio.com.
Thanks again!
The Latzio Team
excellent serviceð Fast delivery ðâŠ
excellent serviceð Fast delivery ð ðððð
2022幎5æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Dear Tuba,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Order was delivered really quickly. Impressed!
Order was delivered really quickly. Packed well with no breakages.
2022幎5æ20æ¥
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Latzio Living ããã®åç
Dear Wendy,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Please do not buy from these and getâŠ
Please do not buy from these and get scammed,the amazing thing is they are still advertising the exact bean bag I bought 8 weeks ago that has not shown up.I spoke to customer service via email that's told me don't worry there confident it should turn upðð I bloody hope so I've paid for it.It seems to me there basically stealing your money or getting paid then ordering the items,which is a terrible buisness model.Fortunately I bought one from John Lewis same price and if this one Dosent show up I'll just get a refund from PayPal.
2022幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Dear Customer
Thank you for your message. I apologise for the delay in communication and inconvenience. We endeavour to respond to all customers individually and do not provide automated messages as we like to communicate directly, hence taking longer.
I am unable to know your details from this message and hence can not assist. Could you please email me directly at customerservices@latzio.com your order number and I will respond accordingly.
I look forward to receiving your message.
Kind Regards
Kathy
Latzio Customer Services
Only good at taking money upfront, avoid!!
Placed an order in early March for some outdoor lights, money taken straight away, went way past delivery estimate with no contact from Latzio Living, after chasing, stuck on a boat, but coming soon, then arrived but damaged but if you wait even longer 10% discount. Then requested refund, no contact, chased, problem with our finance system, now just no response at all and no refund.
25/05/22 response from Latzio Living on order no #000061911 would suggest they have more than one customer where they have not supplied the goods and then failed to issue a refund, as they struggle to identify them. Latzio Living you donât answer customer service emails and your telephone line goes straight to an answering machine. Just issue refunds where you have not supplied goods, simple!
2022幎5æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Dear Customer
Thank you for your message. I apologise for the delay in communication and inconvenience. We endeavour to respond to all customers individually and do not provide automated messages as we like to communicate directly, hence taking longer.
I am unable to know your details from this message and hence can not assist. Could you please email me directly at customerservices@latzio.com your order number and I will respond accordingly.
I look forward to receiving your message.
Kind Regards
Kathy
Latzio Customer Services
Beautiful item
Beautiful item, love it.very happy with company. well wrapped and prompt delivery
2022幎5æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Dear Kate,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Great customer service and wonderfulâŠ
Great customer service and wonderful products would recommend
2022幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Dear Sandra,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Love my "AZRA" face vases
Love my "AZRA" face vases . They're made so beautifully and a great talking point with all who've seen them . Very original and practical too , holding either plants or fruit or whatever you want !
They were packaged so carefully too .
Thankyou for your great service .
Janet ðððð
2022幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Latzio Living ããã®åç
Dear Janet,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
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