Laurajamesfurniture レビュヌ 

388
•
TrustScore 5段階評䟡の4

3.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I would give zero stars if possible. Ordered furniture, it didnt arrive, message from DPD saying it was delayed and then tracking showed items as returned to depot before any delivery was attempted.... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabu... もっず芋る

5぀星のうち5の評䟡

Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very... もっず芋る

5぀星のうち4の評䟡

Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simpl... もっず芋る


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3.8

ほが満足

TrustScore 5段階評䟡の4

388件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 65に回答しおいたす

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3.8

すべおのレビュヌ

(388)

過去12か月のレビュヌ数: 241ä»¶

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5぀星のうち5の評䟡

Looks stylish and fits perfectly

Looks stylish and fits perfectly. The white finish is clean and modern and really improves the room. The self-assembly took a bit of time, but the instructions were clear and once completed it feels sturdy. Delivery time was exactly as stated and customer service was excellent. Would highly recommend.

Order ID #IRE41107

2026幎1月28日
自発的なレビュヌ
5぀星のうち1の評䟡

DO NOT BUY

We made a huge mistake ordering a mirror from Laura James. The first delivery never arrived, with no clear explanation. When the replacement finally did arrive, the mirror was completely smashed into pieces.
The packaging had no “fragile” labels or any indication that it contained a mirror. The box was full of shattered glass and could not be opened safely.
Laura James then refused to collect the broken item, saying it would be too expensive for them. This left us with a large box of broken glass in our home, which posed a safety risk and no guidance on safe disposal.
Overall, extremely poor service and a very disappointing experience. We would never order from them again.

2026幎1月20日
自発的なレビュヌ
Laurajamesfurniture ロゎ

Laurajamesfurniture からの回答

Good morning, Customer,

Thank you for bringing this to our attention, and I'm truly sorry to hear about the issues you've experienced. Based on the details in your review, we're currently unable to locate your order in our system.

To help us investigate and resolve this matter as quickly as possible, I’ve sent you a request for further information, including your order number and contact details.

We completely understand how frustrating this situation must be and are committed to finding a solution for you.

Kind regards
Kelly Anthony
Customer Service Advisor

5぀星のうち1の評䟡

Returns are awful

I recently purchased two bedside tables but decided to return them as they were not satisfactory. I was told that I had to send the parcels to their UK address at my own expense. I returned them using DPD, which cost me additional money. I have now received a message from DPD saying that the parcels are being returned to me because Laura James did not pay the customs duty, despite multiple reminders. They are no longer responding to my emails, and I don’t understand why their customer service is so poor.

2026幎1月20日
自発的なレビュヌ
Laurajamesfurniture ロゎ

Laurajamesfurniture からの回答

Good morning, Teresa,

Thank you for leaving your review and for your patience while we look into this for you. I sincerely apologize for the inconvenience and frustration this situation has caused.

I can confirm that your query is currently being reviewed by our management team. Once all findings and the best resolution have been confirmed, a manager will reach out to you directly.

Should you have any further questions or concerns in the meantime, please do not hesitate to reach out, we are here to assist you.

Thank you again for your understanding and patience.

Kind regards
Kelly Anthony
Customer Service Advisor

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