Lava Art Cosmetic ロゎ
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Lava Art Cosmetic レビュヌ 1,123

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TrustScore 5段階評䟡の4.5

4.7

化粧品店
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5぀星のうち5の評䟡

Jeg elsker foundations fra Lava Art Kosmetik. Desuden er der pÃ¥ alle mÃ¥der en fuldstÊndig superb service! Det er altid en kÊmpe stor fornÞjelse at handle hos Lava Art Kosmetik, og jeg kan kun gi' fir... もっず芋る

5぀星のうち5の評䟡

Virkelig den beste foundationen noen sinne - har brukt den sÃ¥ lenge jeg kan huske, ihvertfall i 10 Ã¥r og anbefalt videre til flere som har blitt kunder🙏🏌 har prÞvd Ã¥ skifte til andre merker men inge... もっず芋る

5぀星のうち5の評䟡

Jag har varit i kontakt med LavaArts kundtjÀnst flera gÃ¥nger: varje gÃ¥ng Àr svaren snabba och professionella. BÀsta cushion foundation som jag har testat under loppet av ca 30 Ã¥r. LÀtt pÃ¥ huden, sprid... もっず芋る

5぀星のうち5の評䟡

💝Älskar Lava art supporten🀩 FÃ¥r mig le varje gÃ¥ng nÀr jag fÃ¥r fin, trevlig email svar. VÀldigt vÀnlig, hjÀlpsam och fina produkter. Varit medlem 5 Ã¥r nu😁 Jag rekommenderar verkligen sÃ¥ varmt❣Ni ko... もっず芋る

䌁業情報

  1. 化粧品店

圓該䌁業による蚘述

Hello, thank you for considering to review us. __________________________________________ If you have a good experience we would love that you share with others. __________________________________________ If you dont have a good experience - We would love to get a chance to fix this. __________________________________________ Please contact us on support@lavaart.com so we can help you.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

1123件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Favoritt!

Virkelig den beste foundationen noen sinne - har brukt den sÃ¥ lenge jeg kan huske, ihvertfall i 10 Ã¥r og anbefalt videre til flere som har blitt kunder🙏🏌 har prÞvd Ã¥ skifte til andre merker men ingen kan mÃ¥le seg med Lava Art🔥

2026幎4月14日
自発的なレビュヌ
5぀星のうち1の評䟡

Subscription problem

I was added to a subscription without my knowledge, even though I did not select that option during the purchase. If there was any mention of it, it must have been hidden in fine print, as I never received any confirmation that I had been subscribed or anything that would have allowed me to prevent this.
The following month, money was taken from my account without my knowledge. As soon as I received the payment confirmation email, I immediately contacted them to stop it and to cancel the shipment. However, they claimed that this was not possible and that the product had already been sent.
That said, I never received any tracking number or any proof that the product was actually shipped.
Because of this experience, I cannot recommend the way this company does business.

2026幎4月13日
自発的なレビュヌ
Lava Art Cosmetic ロゎ

Lava Art Cosmetic からの回答

Hello Sanja,

Thank you for your feedback but to clarify, customers are clearly presented with two options on the product page: “SUBSCRIBE AND SAVE” or “ONE-TIME PURCHASE.”

⚠ This is not hidden in fine print, but shown directly on the PRODUCT PAGE and must be actively SELECTED in order to proceed. Our active subscribers can attest to this.

In addition, upon check-out, it will show "MONTHLY SUBSCRIPTION" and an order confirmation email is automatically sent immediately after purchase, which clearly states that a subscription has been created. This serves as a second confirmation of the selected option.

Regarding your concern about the shipment: once an order has been processed and dispatched, it is no longer possible to cancel it. This is standard for most e-commerce operations. Shipments in Norway are delivered as letters to your mailbox, therefore there is no tracking available.

We understand that subscription models can sometimes be overlooked if not reviewed carefully during checkout. However, based on our system records, the subscription was actively selected and confirmed twice during the purchase process.

5぀星のうち5の評䟡

Great service!

Great service provided when I emailed to ask that my subscription be shipped every other month rather than every month. I love the product and their customer service!

2026幎3月21日
自発的なレビュヌ
5぀星のうち1の評䟡

They haven't refunded the money

They haven't refunded the money, they're scammers! Beware! Don't buy!

2026幎3月4日
自発的なレビュヌ
Lava Art Cosmetic ロゎ

Lava Art Cosmetic からの回答

Hi Elsa Fernandez,

We take claims like this very seriously, and we would like to clarify the facts.

Your order was placed on a Friday and you availed a FREE product trial, and—like all orders—it was processed immediately after being submitted. This is clearly outlined in our terms, as we prioritize fast handling and dispatch. Your cancellation request was sent on Saturday, after the order had already been processed and could no longer be stopped.

While the shipping confirmation email was sent on Monday, this reflects the notification timing—not when the order was processed.

⚠ We strongly reject the claim that we are a scam. Your order was handled in line with the terms agreed to at checkout, and no actions were taken outside of those conditions.

That said, we remain open to resolving this matter with you directly and have already reached out via email to assist further.

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