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I ordered a shirt for my husband for father's day. It took 4 weeks to arrive. When it arrived, they had sent me the total wrong product. I emailed them as it says to do on the website, wanting to return my item for a full refurn. Here is the email I recieved after they initially offered me a 30% in store credit. Hello,

We sincerely apologize for the inconvenience and greatly appreciate your patience during this process.

To resolve the issues with your recent order, we would like to offer you a solution that we believe is in the best interest of both parties.

We are offering you a 60% refund of your transaction as store credit, given the current circumstances and the potentially costly return process.

We strongly recommend that you keep the merchandise. This approach will not only save you additional costs or complications that may arise from the return process but will also allow you to receive a substantial partial refund. Please note that this is our final offer regarding the refund.

We believe this is the most convenient solution for both you and us. We sincerely regret the inconvenience this has caused you.

We are confident that this solution will meet your needs.

If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your understanding and hope to resolve this issue satisfactorily.

Best regards,
Jess
Lavie Mode Customer Service Team

Under no circumstances is this a company you want to purchase anything from!

A review follow-up. I tried to raise a dispute with my bank, but Mastercard will only review your dispute if you attempt to send your 'purchases' back. I strongly suspect this is why these scammers actually send absolute rubbish out rather than simply take our money - they can maintain the artifice of being a store, and companies like Mastercard simply won't pursue them. I obviously won't be conned out of more money by paying to post anything back to China, or have circles run around me by these complete con artists.
It would be incredibly straightforward for Mastercard to determine this operation is a scam and recompense and safeguard their customers, but if they did I guess they'd have to settle these disputes, which is not in their interest.. sigh.

🚨SCAMMER🚨

As soon as I opened my parcel I knew I’d been scammed, made in a mass produce plastic factory, don’t offer refunds.

Awful awful product quality.

SCAM

Ordered bracelet, hasn't arrived. Complete rip off scam artists

Following on from my previous review
They’ve now ignoring my emails for a refund and returns label!!! Please do not shop with these people they are dishonest and there behaviour is shocking

If I could give zero stars I would. Quality of the product was so poor and it took ages to deliver. I have also contacted customer service about returning and no response.

Ordered bracelet , been weeks it hasn’t come yet scam big time

Do not use!

The quality of the product is awful and the trousers were almost see-through.

I received the same responses from the retailer when trying to seek a return as per other trust pilot reviews below.

The concept including websites are great however products and service including 3 week delivery time are unacceptable!

Scam site. Quality dire and poorly presented - shorts were half inside out. They won’t arrange a return. I’m going to report the site as it is obviously a con.

❌❌❌keep off from them they are scammers, very poor in quality products.they won’t refund me and asking me to keep that rubbish they sent me, one of their emails below

❌❌We strongly recommend that you keep the merchandise. This approach will not only save you additional costs or complications that may arise from the return process but will also allow you to receive a substantial partial refund.

Please note that this is our final offer regarding the refund. We believe this is the most convenient solution for both you and us.

Our last offer's the best we can do.

We sincerely regret the inconvenience this has caused you. We are confident that this solution will meet your needs.

We appreciate your understanding and hope to resolve this issue satisfactorily.

Best regards,
Jess
Lavie Mode Customer Service Team

When the product finally arrived the quality was laughable. Terrible material and loose threads everywhere.

Avoid at all costs

Took weeks to arrive and it the product looked different from the website.
All their emails are AI-generated, and they won't give a refund, instead offering store credit, which is the biggest insult. I told them I would never spend any more money on their site and that it is, without a doubt, the worst retailer I've ever used.

Terrible the worst company I have ever purchased from!! They are a scam company who buy their goods from China and then won’t give you a refund. I purchased 2 pairs of shoes the same to see which would fit as it said refunds were not a problem!! I wanted to keep the smaller size which fits and return the others BUT this is impossible and after several emails and proof and photos etc they asked for they said if I wanted a refund I would have to send them back to CHINA!! As you can imagine the posting cost would be extortionate!!
Heather Rhodes

SCAM, SCAM, SCAM.
My order took 3weeks to come and when it did, looked nothing like what I ordered and wasn’t even Linen, 1st time I’ve been scammed ,after reading the comment now, I’m not even gonna waste my time asking for a refund. £62 down the drain.

What a scam of a company do not order from them fake pictures received nothing like what i ordered very poor quality website is actually fake with ai pictures. I really wish i read the reviews before ordering as its all true. Stay away from this company guys

J'ai procédé à la commande d'un T shirt. Article reçu rapidement mais quelle déception !! Un tissu de mauvaise qualité, la couleur nullement comparable à celle présentée sur le site. Mais le pire la présence d'un défaut de teinte avec une immense partie auréolée blanchâtre sur le devant du T shirt. Cet article au prix de 28,95 € (sans les frais de port) est une pure arnaque. J'ai adressé plusieurs courriers, plusieurs photos qui justifient mon mécontentement et ma bonne foi. Toujours la même réponse, ils refusent d'admettre l'évidence, et ne constatent aucune anomalie pourtant flagrantes sur les photos envoyées.
Alors n'accordez aucune confiance à ce site frauduleux, tout juste bon à encaisser votre paiement, pour le reste n'attendez rien,
A fuir et surtout ne pas hésiter à mettre les consommateurs en garde s'ils ne veulent pas perdre leur argent.
Je pense à mes 2 petits de 2 ans et 4 ans qui se réjouissaient d'offrir ce présent à leur papou. Quelle honte d'abuser à ce point des acheteurs. Ces personnes n'ont aucun scrupule pour arnaquer.

Terrible service. I wanted to return a product and I have emailed them twice but no response! The sizes are all wrong. I know my chest size so ordering the shirt I wanted shouldn't have been a problem. However, they sent me a smaller size and I can't get in touch with them.

What a shame 😢 I didn't read the reviews before ordering my bracelet. The description advises it has a snap shut closing mechanism but this doesn't work and continously falls off my wrist!
I have emailed them twice and no response.
What a waste of £40!!!

Scammers !!!!
Fake website with fake products. The images shown in the website are good enough for you to fall for their trap. The product you then receive is not even worth the penny, they are fake, lowest quality. They will refuse to refund your money.

Complete rip off. Uses images of items that aren’t anywhere near what comes. Cheap Chinese products and also sent me the wrong size.