leads.io レビュー 26

leads.io からの回答

2024年7月31日

Dear Anthony,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with us has been disappointing since our transition from Boiler Guide to Leads.io.

We take your concerns very seriously and would like to address them directly:

1. Customer Service: We sincerely apologise if our customer service has not met your expectations. Providing excellent service is a core value for us, and we are working on enhancing our training and support to better serve our clients.
2. Lead Quality: We understand your frustration with the quality of leads. We are actively working on improving our lead validation processes to ensure higher quality and better contact rates for our customers.
3. Pricing and Competition: We recognise that a race to the bottom in pricing can be detrimental. While we strive to provide competitive leads, we also want to ensure that our clients can secure jobs based on value, not just cost. We will review our advertising and lead generation practices to align better with this goal.

We appreciate your feedback as it helps us identify key areas for improvement. If you would be willing to discuss your concerns further, please reach out to our customer support team at sales@leads.io. We are committed to making necessary changes and hope to regain your trust.

Thank you again for your honest feedback.

Best regards,
The Leads.io Team

leads.io からの回答

2024年7月31日

Thank you for sharing your feedback with us. We are genuinely sorry to hear about your recent experience and understand your frustration.

We take your concerns very seriously and would like to address them directly:

1. Lead Verification: We apologise for the issues you encountered with the leads. Ensuring the quality and verification of our leads is a top priority, and it’s disappointing to hear that this was not your experience. We are actively working on improving our lead validation processes to ensure better reliability.
2. Customer Support: We regret that your email to our company did not result in a satisfactory resolution. Providing excellent customer service is crucial to us, and we will investigate this matter to ensure better responsiveness and support in the future.
3. Advertising and Assurance: We understand that seeing our advertisement in a reputable publication like Gas Safe magazine led you to believe our leads were checked by them. We will review our advertising practices to ensure they accurately reflect our services and maintain transparency.

We appreciate your feedback as it helps us identify areas for improvement. If you would be willing to discuss your concerns further, please reach out to our customer support team at sales@leads.io. We would like the opportunity to make things right and regain your trust.

Thank you again for your honest feedback.

Best regards,
The Leads.io Team

leads.io からの回答

2024年7月31日

Thank you for sharing your feedback. We are genuinely sorry to hear about your recent experience with our lead generation services.

We take your concerns very seriously and would like to address them directly:

1. Lead Quality: We apologise that the leads you received did not meet your expectations. Ensuring that our leads are genuine and not overly distributed is a priority for us. We are actively working on improving our lead validation processes to provide better quality leads.
2. Customer Communication: We regret that you felt misled during the sales process and that your disputes were not satisfactorily resolved. We are reviewing our sales and support practices to ensure transparency and responsiveness.
3. Customer Experience: It’s concerning to hear that one of your customers felt bombarded with calls. We strive to provide a balanced and fair lead distribution system and will take your feedback into account to improve this aspect of our service.

We are sorry to hear that you have decided to close your account and will not be recommending our services. Your feedback is invaluable to us as it highlights critical areas for improvement. If you would be willing to discuss your concerns further, please reach out to our customer support team at sales@leads.io. We would like the opportunity to address your issues and regain your trust.

Thank you again for your honest feedback.

Best regards,
The Leads.io Team

leads.io からの回答

2024年7月31日

Dear Paul,

Thank you for sharing your feedback. We are genuinely sorry to hear about your recent experience with our lead generation services.

We take your concerns very seriously and would like to address them directly:

1. Lead Quality: We apologise for the poor quality of leads you have received recently. Ensuring that our leads are properly qualified is a top priority for us, and it’s clear that we have not met your expectations in this regard. We are actively working on improving our lead qualification processes to prevent such issues in the future.
2. Specific Issues: We understand your frustration with receiving leads from vulnerable individuals, those with existing solar PV installations, and people who are not interested. These situations should not occur, and we are reviewing our validation methods to better filter out such leads and ensure they meet the criteria promised in our marketing.
3. Customer Feedback: Your feedback is invaluable as it highlights critical areas for improvement. We will use your insights to refine our processes and enhance the quality of leads we provide.

We sincerely apologise for any inconvenience you’ve experienced and appreciate your candid feedback. If you would be willing to discuss your concerns further, please reach out to our customer support team at sales@leads.io. We would like the opportunity to address your issues and work towards a satisfactory resolution.

Thank you again for your honest feedback.

Best regards,
The Leads.io Team

leads.io からの回答

2024年7月31日

Dear Pete,

Thank you for sharing your feedback with us. We are genuinely sorry to hear about your recent experience with our lead generation services for Solar PV.

We take your concerns very seriously and would like to address them directly:

1. Lead Quality: We apologise for the poor quality of leads you have received. Ensuring that our leads are properly qualified is a top priority for us, and it’s clear that we have not met your expectations in this regard. We are actively working on improving our lead qualification processes to provide better quality leads.
2. Return Policy: We understand your frustration with the difficulty in returning leads. We are reviewing our return policy and processes to make them more fair and transparent, ensuring that valid concerns are adequately addressed.

Your feedback is invaluable as it highlights critical areas for improvement. We appreciate your candidness and will use your insights to refine our processes and enhance the quality of leads we provide.

If you would be willing to discuss your concerns further, please reach out to our customer support team at sales@leads.io. We would like the opportunity to address your issues and work towards a satisfactory resolution.

Thank you again for your honest feedback.

Best regards,
The Leads.io Team