Learn Q レビュー 229

Learn Q からの回答

6日前

Thank you for your review. We’re sorry to hear that you feel disappointed with your experience, but we would like to clarify a number of important points for accuracy and transparency.

Firstly, this is an accredited qualification, and candidates are assessed against strict criteria set by the awarding body. A pass is not based on general fluency or being a native speaker — it requires consistent demonstration of professional interpreting standards, including accuracy, completeness, correct terminology, and appropriate handling of sensitive scenarios.

In your case, the outcome was not based on minor issues. There were several significant concerns identified during assessment, including critical terminology errors (for example, interpreting “lungs” as “liver”), omission of key clinical concepts such as “joint damage”, leaving specialist terms untranslated, and a note-taking approach that affected accuracy and delivery. In a real-world healthcare setting, these types of errors could lead to serious misunderstandings between patient and clinician — for example, incorrect diagnosis, inappropriate treatment decisions, or failure to communicate key risks. In extreme cases, poor interpreting has led to the death of patients. This is precisely why standards in interpreting assessments are applied rigorously.

We find that learners who approach the qualification with the understanding that it is a professional skill — and who invest sufficient time in preparation, particularly around terminology and exam technique — are far more likely to succeed. Our current outcomes reflect this: 84% of learners pass on their first attempt, rising to 96% after a second attempt.

It is also important to recognise that not every candidate passing is a sign of quality, not a flaw. Accredited qualifications must maintain robust standards to remain credible and respected by employers and public services. Awarding a pass where competence has not been demonstrated would undermine the qualification and, more importantly, could place vulnerable individuals at risk.

For this reason, assessment decisions cannot be influenced by external pressure, dissatisfaction, or the expectation of a different outcome. They must be based solely on whether the required standard has been met.

Regarding transparency, full assessment criteria and preparation materials are provided in advance via LearnHub. These clearly outline what is required to pass. As with all professional qualifications, success depends on how thoroughly these materials are engaged with and applied in preparation.

In terms of resit fees, these reflect the real cost of delivering an accredited exam, including assessors, internal quality assurance and administration. These are standard across the sector and are not contingent on outcome.

Finally, in relation to reviews, many of our learners do go on to pass and progress into interpreting roles, which is reflected in the feedback shared. However, maintaining the integrity of the qualification means ensuring that only those who meet the required standard are awarded certification.

We appreciate that this may not be the outcome you were hoping for. However, our responsibility is to uphold professional standards and ensure that those who qualify are able to practise safely, accurately and ethically.

Learn Q からの回答

2026年3月31日

Thank you so much for your kind feedback—we really appreciate you taking the time to share your experience.

We’re delighted to hear that you found both the course materials and tutor support helpful throughout your journey. It’s great to know the admin team also made the process smooth and efficient for you—that’s exactly what we aim for.

Congratulations on taking this important step towards a career in Level 3 Community Interpreting, and we wish you every success moving forward!

Learn Q からの回答

2026年3月18日

Huge congratulations on passing your exam – that’s a fantastic achievement! 🎉

We’re really pleased to hear you felt fully supported throughout the process. That’s exactly what we aim for, so it’s great to know it made a difference to your experience.

Wishing you every success in your next steps, and thank you for choosing LearnQ!

Learn Q からの回答

2026年3月4日

Thank you so much for your wonderful review. We’re really pleased to hear that you found the course structure clear and easy to follow, and that the experience was such a positive one for you.

It means a great deal to our whole team to know that the support we provide has helped you on your journey to gaining your qualification. Your kind words and recommendation truly make all the effort worthwhile.

Congratulations on completing the course, and we wish you every success going forward.

Learn Q からの回答

2026年2月10日

Thank you for sharing your experience. I appreciate that failing an assessment can feel deeply personal and upsetting, particularly when you already work professionally and identify strongly with your role as an interpreter. However, it’s important to be clear about what the Learn Q exam is designed to measure. Experience alone does not guarantee competence against a regulated assessment standard, and many learners with little or no prior professional experience pass our exams because they demonstrate the required skills on the day. Conversely, some experienced practitioners do not, and that does not make the assessment invalid or disrespectful.

Our exams are not a judgement of you as a person, nor are they designed to undermine your professional identity. They are structured, criteria-based assessments aligned to recognised standards. If a candidate cannot meet those standards in a controlled assessment environment, it raises a legitimate and unavoidable question: if a relatively straightforward competence-based exam cannot be passed, is it safe or appropriate for that individual to be interpreting in high-stakes, face-to-face settings? Interpreters work with vulnerable people, critical information, and serious consequences. From a moral and professional standpoint, the priority must always be the safety and accuracy of communication for those who rely on interpreting services.

It’s also worth reflecting honestly on the feedback itself. Labels such as “incompetent” or “useless” are not personal attacks; they are shorthand descriptors tied to specific performance criteria. Rejecting that feedback outright, or attributing the outcome solely to disrespect or unfairness, risks missing an opportunity for development. In some cases, arrogance or overconfidence rooted in experience can actually block progress, particularly if it leads someone to believe assessment standards should bend to their background rather than the other way round.

If you wish to continue, the constructive next step is to review the feedback carefully, identify the gaps, and address them before reassessment. That process exists to protect you, the profession, and—most importantly—the people you interpret for.

Learn Q からの回答

2026年2月6日

Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that you found your learning journey with Learn Q enjoyable, informative and professionally delivered – that’s exactly the experience we aim to create for every learner.

It’s especially great to know that the structure of the training helped boost your confidence going into the exam. Feeling prepared and self-assured makes a huge difference on exam day, and we’re glad we could support you in getting there. Wishing you every success with your results and the next steps in your journey – well done for all the hard work you’ve put in!

Learn Q からの回答

2026年1月13日

Thank you for such a thoughtful review! We’re delighted to hear that you found the training professional and the tutors experienced. It’s especially great to know the exam feedback is helping to support your interpreting career — that’s exactly what we’re here for. We really appreciate you taking the time to share your experience with LearnQ 😊

Learn Q からの回答

2026年1月13日

Thank you so much for your lovely feedback! We’re really pleased you found it helpful — that’s exactly what we aim for. If there’s anything else we can support you with, just let us know 😊

Learn Q からの回答

2026年1月13日

Thank you so much for your lovely recommendation! We’re thrilled to hear you had such a great experience and learned so much. Huge congratulations on passing — you should be really proud of yourself! Thanks again for choosing Learn Q, and we wish you every success going forward 🎉

Learn Q からの回答

2025年12月9日

Thank you so much for taking the time to share your experience! We're really glad to hear that you found the course well structured and easy to work through at your own pace — that’s exactly what we aim for. It’s great to know the examples, techniques and exam preparation videos were helpful along the way.

We’re also delighted that the exam booking process felt smooth and the format was clearly explained. Hearing that you had an all-round positive experience genuinely means a lot to us. Good luck for your carrer.

Learn Q からの回答

2025年11月10日

Thank you so much for your kind feedback! We’re delighted to hear that you had such a positive experience with Ajub and enjoyed your Level 3 DPSI course. He’ll be so pleased to know his sessions made such a great impact — it’s wonderful to hear that the time flew by because you were so engaged.

We’d be delighted to welcome you back for your Level 6 DPSI when you’re ready to take that next step. Thank you again for choosing Learn Q!

Learn Q からの回答

2025年10月27日

Thank you so much for your wonderful review! We're absolutely delighted to hear that you found the Level 3 Interpreting course both fulfilling and enriching. It’s fantastic that the practical insights from your tutor helped bring the learning to life and that your exam preparation proved to be such a valuable challenge.

We’re especially grateful that you’ve recommended the course to your friends — word of mouth from passionate learners like you means so much to us. We hope they enjoy the experience as much as you did and find it just as rewarding. Wishing you every success in your interpreting journey!

Learn Q からの回答

2025年10月21日 に公開

Thank you so much for sharing your experience with Learn Q! We’re so pleased to hear that you found our organisation flexible and accommodating, and that our team were always available to provide support when you needed it. It’s great to know that having almost two years’ access allowed you to study at your own pace and in a way that suited you best.

We’re delighted that your overall experience was fantastic and truly appreciate your recommendation for our interpreter course. Wishing you every success in your journey ahead, and thank you again for choosing Learn Q!

Learn Q からの回答

2025年10月9日

Thank you so much for taking the time to update your review and share such detailed feedback. We’re delighted to hear that you found the course content, interpreting examples, and exam process so valuable. It’s also great to know that our flexible, self-paced platform supported your learning journey in a comfortable way.

We really appreciate your suggestion about the recorded webinars and will take that on board as we continue improving our learner experience. Your recommendation means a lot to us — we’re so pleased that you had such a positive experience with Learn Q!

Learn Q からの回答

2025年9月25日

Thank you so much for sharing your experience with Learn Q and for trusting us with your Level 3 Certificate in Community Interpreting journey. 🌟

We’re delighted to hear that our team’s support, clear guidance, and accessible study materials helped you feel confident and never lost — even when you couldn’t attend a live session.

It’s wonderful to know that our recorded sessions, exam guidance, and topic explanations made your learning experience smooth and encouraging. Your recommendation truly means a lot to us, and we’re proud to have played a part in your professional development. Wishing you every success as you continue your interpreting career!

Learn Q からの回答

2025年9月8日

Thank you so much for sharing your experience and congratulations on completing your Level 3 Interpreting Course with us! 🎉 We’re delighted you found the recorded webinars helpful for flexible learning and that Rob’s clear, informative delivery made your journey enjoyable.

Your recommendation means a lot, and we’re so pleased you enjoyed studying with Learn Q. Wishing you every success as you continue your interpreting journey – we’re excited to see where your new qualification takes you!

Learn Q からの回答

2025年9月3日

Thank you so much for your kind words and for choosing Learn Q for your training needs. We’re delighted to hear that both you and your employees have found our courses easy to follow and valuable – that’s exactly what we strive for.

It’s also wonderful to know our support team could help you quickly with your certificate request. We take pride in offering fast, friendly, and effective assistance, so your feedback really means a lot. We look forward to supporting your future learning journeys!

Learn Q からの回答

2025年8月12日

Thank you so much for sharing your experience! We’re delighted to hear that you enjoyed the Level 3 Community Interpreter Course and found the online format convenient and engaging. It’s great to know that you were able to study from home, connect with fellow learners, and benefit from the tutor’s interactive approach.

Your recommendation means a lot to us, and we’re thrilled that the course has inspired you to encourage others to pursue interpreting. Wishing you every success as you continue your journey in this rewarding field!