The Leather Satchel Co. レビュー 793

TrustScore 5段階評価の5

5.0

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5つ星のうち5の評価

I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... もっと見る

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5つ星のうち5の評価

I’ve had my patent leather tote for over 10 years now and ruined it by using normal leather polish on it (husbands fault) ,when I reached out for some advice on how to fix it, I received the most i... もっと見る

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5つ星のうち5の評価

My daughter absolutely loves the satchel for her 18th birthday and appreciates all the tweaks you have made to make it perfect for her. It really is a work of art, beautifully made and beautifully pa... もっと見る

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5つ星のうち5の評価

Firstly the service is brilliant, my 1st order was placed in 2021 a Leather Satchel (birthday present) quality like no other. My second order was a made to order A4 Portfolio again The quality is outs... もっと見る

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企業情報

  1. 革製品製造業者
  2. バッグ店
  3. バッグと旅行かばんの店
  4. ハンドバッグ店
  5. 革製品専門店

当該企業による記述

The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.


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5.0

優良

TrustScore 5段階評価の5

793件のレビュー

5つ星
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3つ星
2つ星
1つ星

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5つ星のうち5の評価

Bought the festival Satchel

Bought the festival Satchel. Great size, spoke to "shaun" via email and had bag made to spec. Great quality, I love bags and I'm confident this will age beautifully. It was a great price and the company were a pleasure to deal with. Everything arrived on time. Really nicely packaged with dust cover. I will definitely be back for further purchases.

2021年6月18日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Hey Lesley, we're really glad Shaun was able to help choose a size that is "Great" for you. You're right - they do age lovely - don't forget to use some care products regularly though!

We look forward to working with you again on your next bag!

Thank for taking the time out of your day to leave such a lovely review!

5つ星のうち5の評価

Large Union Jack Backpack

I recently bought a large Union Jack backpack from Leather Satchel via Shaun (May 2021). He has been very helpful with the bespoke options to customise the look. It's not the cheapest. However, there are more expensive brands available. It arrived in a beautifully presented box 2 weeks after ordering. I have worn it to work for several weeks now & it is unusually confortable for a leather bag. This may have something to do with the the back straps central design. It goes without saying that the Union Jack & embossing of name has attracted a lot of positive comments from colleagues to the point that some of them may make an order as well. I would definitely recommend this purchase. If I have some suggestions it would be: to consider an option of having an insert into the backpack for compartmentalisation i.e. bottle, pen, keys etc & to respond to emails within 24 hrs. FS

2021年6月18日
自発的なレビュー
5つ星のうち5の評価

Exceptional in every way

I ordered a large notebook cover with embossing for a Father's Day gift and I could not be happier.

The order was quickly dispatched, beautifully packaged when it arrived and the usual TLSC finest craftsmanship standard.

Everything about TLSC is exceptional and I always enjoy shopping with them.

2021年6月15日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Dear H, thaks for your order, we really appreciate your support and the opportunity to make something special for you.

We especially love making gifts for people - we hope you can see all the care we take in making them special... it's a reflection of the joy the people receiving them get!

We "always" enjoy you shopping with us also! ... it's a match made in heaven!

Thank you for being such a lovely client!

5つ星のうち5の評価

The perfect satchel....

I was looking for a satchel and had been investigating another company when I happened to see The Leather Satchel Company on the TV programme’ Made in Britain’. I was impressed with their ethos and the fact that they were in Liverpool near where I now live. A visit to the shop resulted in the purchase of the most gorgeous racing green satchel with gold hardware and to say I am so proud of it is an understatement. The icing on the cake is I asked for a 22” carry strap so that I could carry in the crook of my arm when necessary and it was duly made and posted to me! Fabulous service from lovely people. Thank you Shaun and Gail!

2021年6月9日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Dear Traveller, we're so glad you where able to catch us on the documentary "Made in Britian" on ITV. Just think.. had you missed it you'd likely have never heard of us and bought somewhere else! 😲

We're so glad we ahere able to customise the bag especially to meet your unique requirements - because that's what we do best!

The British Racing Green with Brass hardware is such a timeless and elegant combination - such a lovely choice!

Thanks for taking the time to leave such lovely review, it's a pleasure having you as a client!

5つ星のうち5の評価

Excellent Quality, Superior Customer Service

I spotted a gorgeous satchel with a Union Jack print at the UK Pavilion while at Epcot at Disney World, and really wanted it, but didn't want to carry it around on the park that day. I found the website but couldn't easily find that particular bag, so I emailed customer service. Shaun wrote me back quickly and was so friendly and helpful, directing me to all of the bags available with this print. I selected my 11 inch satchel and ordered it (for a significantly lower price than the Disney markup price) before realizing I could add on options like snap closures. I contacted Shaun and was able to make this change quickly and easily.

I received the bag a few days ago and to say that it is high quality is an understatement. It's gorgeous and arrives in a beautiful box with its own bag. The leather is clearly the highest quality. I will certainly be buying other bags in other different colors and sizes. The prices are very reasonable for this level of quality, shipping to the US was free (!), and I love to support companies with top-notch customer service.

I highly recommend The Leather Satchel Co. and am 100% sure that if you order a bag from this company, you won't be disappointed.

2021年6月2日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Dear Lisa, we're so glad we were able to help you find the bag we made for the British Pavilion in Disney World. Disney prices are a little higher than when you shop with us direct, but they have a lot of overheads to cover - and they also have a number of limited edition products that aren't available anywhere else.

The Union Jack satchel you chose is one of a flagship bags - it was featured on the "Made in Britian" documentary series that airs here in the United Kingdom. It's really lovely - I personally love the vintage style and colours.

As you noted, when ordering direct you also get the opportunity top customise your bag just how you like it too! The hidden magnetic clasps are a very popular choice!

Thank you for your recommendation and taking the time to leave such a lovely review.

We look forward to helping you with your next order and are proud to have such a lovely person as a client.

Thank you.

5つ星のうち5の評価

New briefcase for return to the office!

Briefcase arrived this morning professionally packaged and with no damage. The bag was customised to suit my requirements and everything was completed as requested. The team double checked my requirements by personal email and phone calls before the bag was made so no disappointment at all and everything was was made exactly as requested. Plus I received an extra treat in a lovely card case to match! The quality and finish to the bag is beautiful. A bag to be proud of and to one to keep by me for the next stage of my career.

With the return to the office soon, I would certainly recommend the briefcases for anyone looking to treat themselves. If carrying a laptop, I would opt for a large size to allow plenty room for other items too!

Thank you Real Leather Co. Team, going back to the office is suddenly getting more exciting now with such a lovely bag to carry!

2021年6月1日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Dear MC, we're glad everything arrived safely. 6 years ago we've spent a lot of time re-designing our eco-friendly packaging, removing plastic and harmful packing from our production and delivery process.Making sure all the materials are made form recycled material and can be recycled. It's stood the test of time and we're confident our items arrive in the best condition.

We're so glad you liked the bespoke bag we made for you... the little card holder was treat made from a little piece of offcut leather we had left after making the bag for you. We're so glad you liked it.

We hope you love your new job and the bespoke bag we made for you bolsters your confidence in your abilities to really excel and show the world just how truly awesome you are! Good luck!

🍀🤗🍀🤗🍀🤗

5つ星のうち5の評価

I cannot recommend enough!

I have bought a number of items from The Leather Satchel Co and every single one is absoulutely a work of art. The craftsmanship is amazing and the whole process of ordering a bespoke item is so easy.

The customer service is definitely the best I have ever known. You never feel rushed when dealing with staff and they make you feel like you are part of the family.

I cannot recomend this business enough. Their items will last a lifetime if looked after properly.

Thank you so much Leather Satchel Co.

2021年5月26日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Dear Lisa,

Again, thanks for coming back and purchasing with us. Your support is incredible and we truly appreciate you.

We love the fact that you love the bespoke items that we make for you. Is so lovely to be appreciated.

Truly, Deeply, Madly and from the bottom of hearts "Thank you!"

5つ星のうち5の評価

Brilliant service and the quality of…

Brilliant service and the quality of the product was superb would totally recommend.

2021年5月2日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Hi Steve, we're delighted that you think our service is Brilliant. We're super-happy that you have enjoyed your experience with us. Thanks for taking the time to leave a review. It means a lot and help us too!

Thanks again.

5つ星のうち5の評価

Fabulous Service!

Fabulous Service!
Right from the first exchange regarding shipping to NZ, to adding to my order after it was placed, nothing was a problem at all. I was so excited to receive my satchel, and it's even more beautiful in real life than I could have imagined! If you've been wanting to get a leather satchel - get one from The Leather Satchel Co. You won't be disappointed! Thank you so much The Leather Satchel Co.

2021年5月2日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Hi Julia, thanks so much for taking the time to leave a review. It's awesome to know the satchel arrived all safe and sound over in NZ! That was a long trip fir them to take :-)

Also, there's no need to thank us, it's just what we do all the time :-) in turn we want to thank you for taking the effort and going the extra mile in leaving a lovely review of your experience.

5つ星のうち5の評価

Fabulous customer service and product

Fabulous customer service and product. Shaun helped us from start to finish from choosing colour samples, selecting their placement, and keeping us informed with the manufacturing process (we had to wait for a particular colour to arrive in stock). In the end the satchel arrived right on my wife's birthday... couldn't have been better!! She loves it. Well done Leather Satchel Co.

2021年4月28日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Hi Graham, thanks for the review. It's really awesome that you invested time to leave such a nice review for us. Hopefully it will also give other people the confidence to know we really care about everyone's experience with us.

I'll let Shaun know you are particularly impressed with him.

Thanks again, The Team

5つ星のうち5の評価

The bag I ordered was simply amazing.

The bag I ordered was simply amazing.

Pricey, but you're really getting what you pay for; outstanding quality, and my experience with customer service was out of this world.

2021年4月19日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Hey Joey,

Thanks for taking the time to leave such a glowing review. I'm glad you can see the 'value' in our product,

We agree, it's a little bit more expensive than those items made by exploited people abroad under intolerable conditions in the mega factories... but you know that's we're all happy to pay a little more: Ethical Manufacturing!

We also agree, that the materials used; Hi-Performance State-of-the-Art REAL LEATHER manufactured in a Carbon Neutral tanneries aren't cheap but again that's why we're happy to pay more: Carbon Neutral is the Goal for the Planet!

AND on top of that you know if you ever have an accident at sometime in the future, be it 10-years from now, we're happy to fix it for you! FULL REPAIR SERVICE!

Thanks for the review - and we're so happy you agree that paying a little more is worth it for the benefits.

5つ星のうち5の評価

All good in the end

Ordered a satchel for my sons birthday. I live abroad and received a tax demand otherwise would not receive product - was annoying but I paid the import taxes. I mentioned this to the Leather Satchel and they are now addressing to make clearer on their website as well as offering a delivery duty paid option for customers - so very happy to have resolved with help of their team.

Its a small UK business making high quality products - I am sure times are tough so can only encourage everyone to order from them.

2021年4月15日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Dear Nils,

Firstly, thanks so much for giving us feedback and the opportunity to improve the experience our clients have with us.

Seriously, feedback like this is what helps us be the best, without it we wouldn't know where to focus our time and resources.

So we really value the time you have taken to help us, to make the experience of shopping with us smoother and more pleasant.

Also, on top of that thanks for leaving such a lovely review and endorsing our business like you have.

You are very kind, and we hope to remain your bag-maker of choice. :-)

Best wishes, Keith and the Team

5つ星のうち5の評価

Beautiful new pink satchel!

I absolutely love my new bright pink satchel! It's so beautiful and cheerful and I have used it every day. Would definitely order again. Packing was careful and pristine, and service excellent too.

2021年4月12日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Hi Jenny, the "Cabaret Pink" is just gorgeous isn't it? We're alls o happy you love it and it brings beauty and cheerfulness into your life. 🦋🌼☀️

We're ready and willing to help you again when you need us again! 🛍️👜

Thanks for the lovely review! 🤗❤️

5つ星のうち5の評価

I can safely say that this family run…

I can safely say that this family run business typifies why we should all support our locally run shops. The service was quite exceptional even in this current covid climate. And as for the actual item, it has quality written all over it. You can't go wrong if you shop here 👌🏻

2021年4月4日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Dear Steve, thanks so much for the lovely review. We're so glad you liked the experience of shopping with us!

..and more so, "Thank you" for taking the time to help others in knowing which bag maker to choose, by spreading the word!

You're awesome!

5つ星のうち5の評価

Fab satchel and excellent service

I'm very, very pleased with my satchel: it's beautiful, very well made, and exactly as I wanted.

I've wanted a satchel for years and, with lockdown, I had more time to look into the options. The Leather Satchel Co. made its way to the top of the list because of the excellent reviews, the bespoke service offered, reasonable prices and bags made in the UK.

After making use of their leather samples service, I had an enjoyable fortnight mulling over the options. I decided on the 14" satchel, with a bolt-on handle, full inner slip pocket and shoulder pad. I placed my order and less than a fortnight later my satchel arrived. Couldn't be happier!

I had a couple of queries during the process which were handled promptly and comprehensively. I highly recommend this company.

2021年3月17日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Dear Ms Stevens,

Thank you SO MUCH for your kind review. It's lovely (and reassuring) to know that when a savvy shopper like you, spends time and researches the best option for their satchel-maker that we come out top of the list, king of the hill!

It's also truly lovely to know that we've also met all of your expectations and right now you "Couldn't be Happier!" ... because that's one of the reasons we exist; "To make our clients delighted!"

We appreciate having you as a client. :-)

Again, thanks for taking the time to research, to choose us and then to leave such a well considered review.

5つ星のうち5の評価

Fine craftsmanship and attentive service

Fine craftsmanship. Attentive service. Plenty of options to make the product exactly what you want. A great experience. Cannot recommend highly enough.

2021年2月23日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Hi Richard,

Thanks so much for the kind review. We really appreciate you taking the time to leave feedback and we're really happy you had a 5-star experience with us!

Your recommendation is truly appreciated.

Thanks.

5つ星のうち5の評価

World Class Customer service and quality

I first got my mini Windsor backpack in April 2020, it was already a tough time to buy a bag and arrange shipping to Hong Kong (where I live), but the staff managed so well and they were all very helpful to make sure everything goes fine so I could get my bag without any trouble.

Then since I started using it I realised that I really should have ordered a bag with magnetic closures!! So! I sent it back to the UK in December, I didn’t really think it would be possible to convert that as it’s already sealed into the leather but it turned out anything could be possible here ;) I finally got my perfectly done lovely bag just a few days ago, I really want to express how thankful I am for all the help the team have given me, it was just a couple of emails but I had a really smooth experience, wonderful customer service!

I would definitely recommend The Leather Satchel Company to all my friends and anyone who loves leather bags!

2021年1月20日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Hi Ingrid.

Thank you for taking the time out of your day to write such an in-depth review. We must have REALLY made a good impression and it's lovely to read your insights about our business.

We're so glad we could alter the bag for you - so you got just what you wanted!

Thank you for your recommendation - we're a small family business and we really appreciate the support you are giving us.

Many thanks!

5つ星のうち5の評価

In Time For Christmas!

Well, I have to say with COVID, I wasn't expecting to be able to order in the first place, but lucky for me the Leather Satchel Co. inviting my into there inbox and sure enough for extremely helpful from ordering, custom making, and delivering all before Christmas! I am confident I will have one very happy girlfriend come Christmas Day and I owe it all to these busy workers! The Leather Satchel Co....In a nutshell, underrated! Extremely professional and super friendly!

2020年11月22日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Thanks for taking the time to leave such a lovely review Jack! Such kind words... and we are certain that your girlfriend is going to love the bag you commissioned us to make for her!

5つ星のうち5の評価

Briefcase Satchel

I ordered a briefcase satchel as an anniversary present for my husband. It arrived beautifully packaged and is excellent quality. The team provided very good customer service throughout, even including a little extra surprise with the finished satchel. My husband was thrilled with his gift and I cannot recommend highly enough.

2020年11月15日
自発的なレビュー
5つ星のうち5の評価

Excellent product & service

I ordered a Small Pixie bag, but strap was too short (my mistake, not theirs). Communication was good and the issue was quickly sorted - great service and a lovely bag. Happy customer, I'll be back! Thanks

2020年11月12日
自発的なレビュー
The Leather Satchel Co. ロゴ

The Leather Satchel Co. からの回答

Thanks for the review Georgina. It's great that you (and others reading these reviews) now know that we can make strap lengths to ANY requirement.... longer... shorter... wider!

...in multiple-colours!

...removalable!

...interchangeable!

...even with pointy "rock-god" studs! 🤘😈🎸

Ahem... sorry... well, you get the idea, we make the stuff you dream-up! ;-)

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