Perfect location for our annual mother daughter ski trip. Condo was quiet, clean, plenty spacious for just the two of us. We enjoyed the outdoor hot tub. Free bus shuttle to Banff and Lake Louise redu... もっと見る
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This studio unit is perfect. The check-in staff are very friendly and helpful! The unit was very clean and perfectly setup for a studio. We had everything we needed for a week stay. We cooked most of... もっと見る
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Tolles Appaetment in einem großen Hotel. Die Hotelanlage ist klasse mit 24h Rezeption, Tiefgarage und Pools inklusive Entertainmentprpgramm wie Aquafitness und Bar mit live Musik. Hat uns sehr gefal... もっと見る
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Such a wonderful location with so much to offer. Plenty of room for 2 adults and 2 children. Quieter side of town but close and easy to access Whistler Village as well. Easy access to ski and great ho... もっと見る
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企業情報
当該企業による記述
Leavetown makes finding the perfect getaway simple and stress-free. Whether you're seeking a cozy mountain retreat, a stylish city escape, or a beachfront hideaway, we offer top vacation rentals across Canada, the USA, the UK, and France. As a 100% employee-owned company, we are passionate about delivering outstanding service and ensuring every stay is seamless. Our 24/7 live guest support team is always available via phone, email, or chat, providing real-time assistance whenever you need it. We guarantee the best price on all our properties—if you find a better deal, we’ll match it. We also offer flexible cancellations and last-minute changes so you can book with confidence. For those looking to stay longer, our extended-stay discounts make remote work and travel more affordable, with properties designed for both relaxation and productivity. At Leavetown, we believe travel should be easy, flexible, and unforgettable. Whether you're planning a weekend retreat or a long-term stay, we make it simple to find the perfect home away from home. With a dedicated team and carefully selected properties, your next adventure is just a few clicks away. Experience more with Leavetown, where exceptional stays and outstanding service come standard.
連絡先
Suite 400 319 W. Hastings St. , V6B 1H6, Vancouver, カナダ
- +18779021616
- hello@leavetown.com
- leavetown.com
4.5
優良
98件のレビュー
ネガティブなレビューの 66％に回答しています
通常1カ月以上経ってから回答
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Site très proche de ses clients
Site très proche de ses clients, a chaque question une réponse, et un délai de réponse très rapide. Merci à eux.
Je les recommande
2022年6月25日
自発的なレビュー
Leavetown からの回答
Bonjour Jordan
Merci beaucoup pour votre gentil commentaire :) nous sommes très ravis de vous avoir avec nous, nous vous souhaitons un très bon séjour, si vous avez besoin d'aide nous sommes à votre service.
Bien Cordialement
L'équipe Leavetown
A éviter !
Nous avons du annuler la veille notre venue car mon conjoint a été hospitalisé d'urgence. L'agence a refusé que l'on décale les dates. La communication a été horrible. Aucune empathie ni humanité dans cette agence. Je déconseille fortement !
2022年3月19日
自発的なレビュー
Leavetown からの回答
Bonjour Aulnette
Nous avons bien reçu votre commentaire sur Trustpilot.
Nous sommes désolés que vous n'ayez pas pu effectuer votre déplacement pour votre séjour.
Vous mentionner dans votre commentaire que la communication a été horrible et qu' aucune empathie ni humanité de la part de notre équipe.
Nous pouvons vous assurer que notre service clientèle a travaillé très dur dans votre dossier auprès de nos partenaires pour votre cause. Nous vous avons prêter un service clientèle correcte depuis le début sur notre Live Chat et par email.
Nous tenons à vous informer aussi que l'intervention de votre partenaire était une intervention sur la main avec un pansement simple pour protéger la cicatrice, n'était pas un motif pour ne pas vous présenter au check in pour votre séjour.
Nous avons contacter nos partenaires des le premier moment suite à votre demande d'annulation de séjour, vous n'étiez pas malheureusement dans les délais d'une annulation gratuite et pas dans les délais non plus d’une modification de date, les annulations ainsi que les modifications le jour d’arrivée ne peuvent pas se faire, cela fut confirmé et communiqué par nos partenaires concernant votre réservation. Nous avions relancer nos partenaires pour vous aider plusieurs fois, ce ne fut pas possible.
Nous espérons pouvoir avoir une seconde chance et espérons vous revoir prochainement parmi nous dans un future séjour, qui espérons ne vous décevra pas et pour cela nous vous offrons 10% de reduction sur le prochain séjour avec Leavetown.
Cordialement
L’équipe Leavetown
Je suis très satisfait des prestations…
Je suis très satisfait des prestations et surtout de la grande réactivité de l'équipe Leavetown. Je recommande !
2022年3月24日
自発的なレビュー
Leavetown からの回答
Bonjour Aymeric,
Nous espérons que vous passez une très bonne journée , nous vous remercions beaucoup pour votre gentil commentaire.
Nous souhaitons vraiment vous revoir très prochainement parmi nous dans un de vos prochains séjours, n'hésitez pas à nous contacter à nouveau, on sera ravis de vous aider à réserver vos prochaines vacances :)
Très bonne Journée à vous
Cordialement
L'équipe Leavetown
Amazing experience!!
This property is simply amazing. The condo is updated, the view is amazing, and it is within walking distance of our favorite beach. The photos on the website are fully accurate. I cannot say enough positive things about this property or our interaction with Leavetown. Do not hesitate to book this property. We will definitely be back!!
2022年3月19日
自発的なレビュー
Leavetown からの回答
Hello Laura, thank you very much for the nice words and the great feedback we are very happy and glad you had a wonderful stay enjoying your experience :) we will be very happy to host you soon again please do not hesitate to reach out if you need any help for your future holidays we will be happy to attend.
Warm Regards
The Leavetown Team
We ended up having to cancel our…
We ended up having to cancel our reservation. There was no hassle and no problem. They were pleasant and cooperative. I will most definitely use their service again.
2022年2月4日
自発的なレビュー
Leavetown からの回答
Thank you so much Mary Lee. We always try and do our best to help our valued guests when they need our assistance. We will be delighted to host you in the future. Warm regards, Leavetown team
Leavetown からの回答
Merci Beaucoup Benoit pour votre commentaire.
Nous restons à votre disposition et espérons vous voir très prochainement sur une de nos nombreuses destinations Leavetown.
Bien cordialement,
Anaïs de l'équipe Leavetown.
Treats you like an actual human being
My experience with Leavetown has been awesome so far and I haven't even arrived at our condo we booked due to, of course, flight cancellations and rebooking. I booked one month in Mexico by finding the property on air bnb, but was advised by the host I would be given a monthly discount if I spoke with an agent through the live chat option on the Leavetown. It was super easy to book with the agent, as soon as I opened the chat I was speaking to an actual HUMAN, which is unheard of in this day and age. So that was a plus. She applied the discount for me and we were all set. We were suppose to head out today, but as we arrived at the airport we were informed out flight was cancelled. While waiting in like to rebook our flights, I was able to chat with an agent again easily through the live chat, and was told that we would adjust the stay by an extra day with no additional cost. Honestly, you don't know how happy I was that it was so easy and they were so accommodating. I've had previous experiences with booking trough Air bnb that, in my opinion, gives the hosts too much power to abuse if they so choose to.
It was just refreshing to be treated like a human being during this pandemic and not just someone to be taken advantage of. Thank you!
2022年1月7日
自発的なレビュー
Leavetown からの回答
Dear Chelsea,
Thank you so much for your kind words. The happy experience of our guests is our main goal, and we would always do all we can to achieve it. We are grateful for your feedback. Our multilingual team is available for our clients 24/7 to find solutions to the most complicated situations. Warmly, Leavetown team
Service client super sympa et efficace.
Au moment de la résa, , j'ai reçu un SMS comme quoi, il y avait un souci. Je n'étais pas encore "venu" sur le site AirBnB que j'ai été contacté par une collaboratrice Leavetown -Anais- qui m'a aidé à régler ce problème de résa;
Un grand professionnalisme, et une très grande empathie, une bonne écoute, des propositions de solution... Que du bonheur et... une aide très constructive prolongée par un autre contact de la part d'Anais. Bravo et un grand merci.
Il me reste à espérer qu'au moment de la location cela se passera aussi bien.
2021年12月5日
自発的なレビュー
Leavetown からの回答
Bonjour Mr Gergaud,
J'espère que vous allez bien.
C'était un plaisir de vous aider, je vous remercie pour votre gentil commentaire. C'est très agréable d'avoir des clients sympathiques comme vous.
Nous restons à votre disposition et n'hésitez surtout pas à nous contacter si besoin,
Bonne soirée,
Bien cordialement,
Anaïs de l'équipe Leavetown.
great apartment and Leavtown staff
Hi ,
I booked this flat for 2 months not for me but for my employee . Everything is OK , nothing bad .
Apartment very clean , confortable and in a good position.
I really appreciated booking with Yasmin. She was clear , patience and especially with explanations .
2021年12月1日
自発的なレビュー
Leavetown からの回答
Hello Enzo,
Thank you very much for your wonderful review. We are very happy that your employee enjoy the stay and that he had a great time with us. We hope we can build a very long relationship together with more upcoming bookings. We will be very happy to host you again, please do not hesitate to reach out to us and to our team for any help you need. Wishing you a great evening ahead.
My very best regards
Yasmine
From Leavetown
Excellent Customer Service
My family and I recently went on a trip to Universal and booked through Leavetown to stay at Lake Buena Vista Resort Village and Spa in Orlando. Upon arrival at 1am, the resort gave us keys to a two bedroom and two bath when we reserved a three bedroom and two bath. When we told the front desk that we were given the wrong room, they told us that we had to call the third party (Leavetown) and that they did not have a three bedroom available anyway. The resort employees blamed Leavetown for the incorrect reservation and told us to call to deal with the problem. We had an email showing the reservation confirmation number as well as the information that showed that we had reserved a three bedroom. I called Leavetown and spoke to Marc Gardiola who verified that we did reserve a three bedroom and that he would speak with the front desk to fix this situation. After Marc spoke with the front desk, it turned out that the resort had incorrectly made the reservation, and we ended up getting our three bedroom and two bath that we had originally reserved (when the resort originally told us that they no longer has a three bedroom for the time that we were staying at the resort). Marc was not only helpful but also had excellent customer service and confirmed the correct information for us. I am grateful for him taking the time to speak with the hotel to fix this problem; otherwise, the resort would not have helped us in any way.
2021年11月24日
自発的なレビュー
Leavetown からの回答
Thank you so much, Anastasia for your review. We truly value all feedback from our guests, as we always strive to delivery the very best experience and exceed expectation. We are delighted to see that our destination expert Marc was able to resolve your issue and to help your family to get a correct property that you originally booked. We also apologize on behalf of our resort - partner Lake Buena Vista for the uncomfortable situation you experienced during the check in. We would love to host you in the future and provide our high level of guest satisfaction. Warmest regards, Leavetown team
Banff Rocky Mountain Resort
I stayed in a Leavetown in Banff with my boyfriend for two weeks, and we had a great experience there. The unit was in Banff Rocky Mountain Resort, which was just outside of town and a quick hop onto the highway to Lake Louise and other destinations nearby. We did experience a leak in our kitchen, but the hotel maintenance team fixed it within a day.
The hotel itself had even more amenities than what we saw on Leavetown, like a squash and tennis courts, which was a positive surprise.
2021年11月15日
自発的なレビュー
Leavetown からの回答
Thank you so much, Courtney for your lovely review. We are so happy that you enjoyed the accommodation you rented with us in Banff. We are glad our team on side could fix the issue quickly for you, and it didn't have any negative impact. Banff is a beautiful area! It will be our pleasure to host you again! Warm wishes, your Leavetown team
Leavetown!!!
Leavetown makes things right if you have any issues. I thank them for responding and resolving my concerns in a fair and quick way. Looking forward to a future stay!
2021年11月12日
自発的なレビュー
Leavetown からの回答
Thank you so much Keith! We always pride ourselves to the great guest service ! Leavetown is always there for our valued guests! It will be our pleasure to host you in the future again! Warm regards, your Leavetown team
Exceptional customer service
Exceptional customer service. I would use them again anytime!
2021年8月21日
自発的なレビュー
Leavetown からの回答
Thank you so much, Tracey, for your nice words! It would be our absolute pleasure to help you again in the nearest future. Kind regards, Leavetown Team
Property was great
Property was great. Clean and everything we needed for a fantastic stay. Would definitely recommend to others.
2021年8月13日
自発的なレビュー
Leavetown からの回答
Andrew, we really appreciate your nice words and so happy you had a lovely stay and enjoyed our property! We will be happy to see back! Leavetown team
Always professional and helpful
We've used Leavetown a number of times and have always found them professional and really responsive. We booked our ski holiday with them but couldn't travel due to Covid. They refunded as soon as we notified them and we've just rebooked the same property with them for this coming season. In such uncertain times for travel, it's great to see a company providing reliable and professional service. Thank you everyone at Leavetown.
2021年6月10日
自発的なレビュー
Leavetown からの回答
Thank you, Garry, for your nice review! We always do our best to ensure we can help our valued customers, and we find it extremely important to provide all support and attention that might be needed, especially in uncertain and turbulent times! We can't wait to host you for winter 2021/2022. Yours, Leavetown team
Easy Booking Process with Real Humans behind!
It is exceedingly rare nowadays to book accommodations online and yet still be able to easily speak with real, caring humans on the other side. Thanks Leavetown for an easy booking process and answering my questions about the hot tub!
2021年6月8日
自発的なレビュー
Leavetown からの回答
Dear Emmanuel, thank you so much! Our availability for the customers is a key priority for our business. We are glad you felt comfortable with us during the booking process, and we will be delighted to help you again! Warm wishes, Leavetown
Great support during the pandemic.
Excellent support with real people behind the scenes who helped us during the pandemic to reschedule our accommodation in Canada. Will use them again for future bookings.
2020年10月15日
自発的なレビュー
Leavetown からの回答
We are really grateful for your nice words, Eduardo. We are always happy to help our guests and make sure their dream holidays come true, even if sometimes it can be interrupted by events like global pandemic. We are delighted to see you again in the future! All the best wishes, Leavetown team
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