Lebrares レビュー 3

Lebrares からの回答

2025年3月27日

Dear Aphridite,

I'm Camille Jourdain Hohl from Lebrares, and I want to personally thank you for taking the time to share your feedback. First and foremost, I sincerely apologize for any confusion regarding the origin of your book. I completely understand how important it is to know where your order is coming from before making a purchase, and we are actively working on improving this aspect of our service.

That being said, I am truly glad to hear that your book arrived sooner than expected and that you had a positive experience with our customer service. It means a lot to us to know that we were able to assist you throughout the process and provide you with the support you needed.

To address your concerns, I want to assure you that we are making significant changes to our logistics. By the end of the summer, we plan to transition all of our fulfillment facilities to the United States. This move is part of our ongoing commitment to improving delivery times, increasing transparency, and ensuring that our customers receive their books as quickly as possible.

The reason we currently utilize international fulfillment centers is to avoid high tax rates and import fees that would otherwise increase the cost of books for our customers. By strategically shipping from multiple locations, we can offer more affordable prices while still maintaining quality. However, we understand that this may not always be ideal, which is why we are actively working on shifting our operations to the U.S. to make the process even smoother.

I genuinely appreciate your understanding and your willingness to order from us again in the future. We are constantly striving to improve our services, and your feedback helps us do just that. If you ever need any assistance or have any questions, please don’t hesitate to reach out.

If any further help is needed, you can contact me via email at publish@lebrares.com or call our office at +1 (938) 204-4944 during our business hours. Our team, located at 6900 Seville Ave, Huntington Park, CA 90255, is always available to help and provide any necessary updates regarding your order.

Thank you again for your patience and support. We truly value your business and look forward to serving you again.

Best regards,
Camille Jourdain Hohl
Customer Representative
Lebrares

Lebrares からの回答

2025年3月21日

Dear Amber,

My name is Camille Jourdain Hohl, and I am a customer representative at Lebrares. I truly appreciate you taking the time to leave a review and share your experience with us.

First and foremost, I sincerely apologize for the initial issue with your package being sent to the wrong address. I completely understand how frustrating and concerning that must have been. Please know that we take these matters very seriously, and as soon as you brought it to our attention, we worked as quickly as possible to track the package and have it rerouted to you.

I’m so relieved to hear that you received your order just a few days later. While we always aim for a seamless delivery process, sometimes unexpected issues arise, and we greatly appreciate your patience while we resolved the matter. Your satisfaction is our top priority, and we are always here to assist you whenever needed.

If you ever have any questions or concerns in the future, please don’t hesitate to reach out to us. You can contact me directly via email at publish@lebrares.com or by calling our office at +1 (938) 204-4944. Our team is located at 6900 Seville Ave, Huntington Park, CA 90255, and we are always happy to help in any way we can.

Again, thank you for your feedback and for giving us the chance to make things right. If you have a moment, we would greatly appreciate it if you could share your experience by leaving a review on Trustpilot. Reviews like yours help us continue improving our service and assisting more customers like you.

Best regards,
Camille Jourdain Hohl
Customer Representative
Lebrares

Lebrares からの回答

2025年3月21日

Dear Jen,

My name is Camille Jourdain Hohl, and I am a customer representative at Lebrares. I wanted to personally thank you for your thoughtful review and for sharing your experience with us.

We truly appreciate your kind words and are so glad we could assist you in correcting the shipping address quickly. We understand that small errors like this can happen, and our goal is always to provide the best possible service and ensure that your order reaches you without any hassle. It’s wonderful to hear that you received your book without any issues and that it met your expectations in both quality and price.

Your satisfaction means everything to us, and it brings us great joy to know that we were able to provide you with a smooth and positive shopping experience. Thank you for your generous 10-star rating—we couldn’t ask for better feedback!

If you ever need anything in the future, please don’t hesitate to reach out. You can contact me directly via email at publish@lebrares.com or by calling our office at +1 (938) 204-4944. Our team, located at 6900 Seville Ave, Huntington Park, CA 90255, is always happy to assist in any way we can.

We also truly appreciate recommendations from customers like you! If you have a moment, we’d love for you to share your experience on Trustpilot so that others can hear about the service and quality we strive to provide.

Thank you again for your support and for choosing Lebrares. We look forward to serving you again in the future!

Best regards,
Camille Jourdain Hohl
Customer Representative
Lebrares