Legal advice services レビュー 

Which? Legal services used to be very efficient. As far back as 2015, I sought help after a hotel stay that went wrong and they advised me on what sort of letter to write. This had the desired outcome and the money was refunded. The Lawyer who helped me was so pleased when I rang him up to tell him. In 2018, again the Lawyer I spoke to was very helpful with her advice. By 2020, however, the team members had changed and service level dropped and it remains thus to the present year, although a female lawyer did assist me a few months ago, but then never followed the matter up with me. I asked them for help with various things after that and the advisor was so rude that I said a few choice words politely, but firmly, to him and hung up. I asked to speak to his supervisor, but he refused the request. Lawyer who rang was not much better and then it turned out that he was merely a Paralegal and not a qualified lawyer at all. He can only practice Law under the Alternative Business Structure system. In addition, they told me the issues I rang up about were not in their remit and advised me to pay for independent legal advice or go to Citizens advice. Awful way to treat a customer. In May of this year, I rang them up for advice and an appointment with Lawyer was booked for the 17th May, which was the next available appointment. I pointed out that I would be out all day and could not guarantee that I could get back home in time to take the call. Wherefore, I suggested that they ring me on my mobile and they agreed to do this. So, I am out all day and don't get back until after 6pm, only to find that they rang me and left a message on my landline phone. They never tried to call me on my mobile. So shortly after that, I went online and requested a callback from Which? Legal Team service. Never got the call. My partner is now going to cancel the subscription for Which? Legal services, as it is clear it is not worth paying for. It is a mystery how these cases featured in the magazine happen as I was told that they don't accept documents by E-Mail, only advise, not represent clients - unless you pay them to write a letter. They don't reply if you send them an E-Mail - yet they say that their lawyers are only a phone call or E-Mail away. What is the point of that when I ring up, but can't speak to a lawyer there and then as I am forced to make an appointment for someone to call me? I certainly wouldn't use them again. I have had better results in my searches for answers, on-line, and drawing on my acquired knowledge of Consumer Rights Law.

Utter waste of money. I brought various issues and queries to ‘legal which’ based on their advertising (see below) about wills, probate, estate management and deeds of trust and when you eventually get through to them, they then say not in their remit while happily taking the subscription/money. ‘Legal Which’ advertise “With over 20 years of varied legal experience, (x) now specialises in private client work, which includes drawing up wills and deeds of trust.” And “ (y) joined Which? in 2015, prior to this having worked in private practice. He now enjoys using his knowledge to aid members with their issues and queries on wills, probate and estate management” I received better service and advice from my local citizens advice bureau- and was free.

In the last fortnight I have spoken with Which? Legal thrice. Each time, a swift appointment was arranged and each advisor I spoke with was professional, very personable and provided sound advice. One even sent me an excellent template to edit and send to a party with whom I had serious issues with. Another advisor (re another issue) explained that as the company had deviously wound itself up, there was no recourse under UK law (as Lord Denning MR so astutely observed, "the law is an ass"). This was very unlike a legal firm which I had engaged. (The latter disgustingly charged me c. £3,000 to come to the same conclusion.) The Which? Legal service at £9 a month is well worth it.

I subscribed to which legal for advice on a claim following a dispute with a garage.

I have to say that after terrible initial first impressions, when I had to call several times just to sign up, being offered a follow up call and even an excuse that they weren't able to sign up any new members due to server issues when I called 15 min before their lines closed I still persisted.

I managed to finally speak to one of the their customer service team who was friendly and welcoming.

I was able to arrange a meeting with a legal advisor who provided me with information that helped my claim, and went above and beyond to follow up after trying to contact me during my scheduled appointment while I wasn't able to answer as I was in work, and even provided confirmation in writing of advice we'd discussed in our meeting.

The information wasn't expert legal advice but it was enough to help me. My only comment is that the system to book appointments isn't the greatest.

I recently booked an appointment and had to wait 4 days to get 2 missed calls and a voice mail asking to arrange another appointment. I received a call outside of my appointment slot and I wasn't able to answer the call. I work in a call centre and I'm not always available to answer calls. I wasn't able to speak to an advisor when I called back and I received another missed call asking me to reschedule my appointment for next week.

You have to call up to arrange an appointment and in my experience the first contact hasn't always been great. The last time I called the agent I spoke to made some comments and jokes about my reasons for calling and it isn't the first time I've had this experience. I usually take this with a pinch of salt, as I expect that this doesn't reflect on the attitude of the advisors or the company.

Overall my experience has been mixed. I've had some great help and support from one of their legal advisors and some agents on the helpdesk team but these are few and far between.

Honestly this service is probably the biggest waste of money I have ever made. No 'expert' advice I was given was any different to details available across the web. It is false to state they are legal experts and qualified solicitors in my opinion. Save your £9 per month and buy a lottery ticket, better odds of success.

Advisor repeatedly failed to listen or answer the question, focusing on court action rather than a statement of the rights and laws, as the basis for me to negotiate, which was the advice I sought. When I asked to be transferred to book an appointment with someone else, he hung up on me. Incredibly incompetent and rude.

01-Dec-22, my follow-up to their response:
My complaint was upheld but it was irritating that it happened at all and interfered with my obtaining competent and timely advice. Your legal advisors really ought to know and behave better.

Asked for legal advice about IFAs overcharging fees on my pension.
I was told I couldn't do anything post Financial Ombudsman rejection.
Really!!!!!!!
Are you legally qualified,
No he responded.
Please cancel my subscription immediately.
What sort of a joke organisation is this?
You have been charging me for years
Utterly disgusting.

Never again

Which? Legal not only let me down by providing a highly unprofessional service but behaved even more unprofessionally when I brought this to their attention.

The solicitors were clearly out of their depth with the most basic legal knowledge, and, as a result, provided me with incorrect and conflicting advice. On one particular call, the solicitor changed his advice three times regarding the track my case would be allocated to in the County Court. He also informed me that I could only use the small claims track if a case was valued below £1,000, while the correct amount was £10,000.

As my experience of their legal service had been so poor, I brought it to the attention of Which? – via their complaints process. Feeling sure this would be handled in a professional manner, I was amazed when they advised me, they wouldn’t be upholding my complaint and simply stated that they ‘could have been clearer’.

Certain that this avoidance of accountability wouldn’t be tolerated by Which? senior management, I wrote to their CEO, Anabel Hoult. She didn’t reply to me but I was then contacted by Neil Roberts – Which? Legal’s head of legal operations.

Rather than showing concern for the issues I’d encountered with his legal service, Neil continually gaslighted me – downplaying the unprofessional service I’d received. Using this sort of undermining strategy is a form of bullying and it’s certainly not behaviour I’d expect from a high-ranking member of the Which? organisation.

I’m guessing he thought I’d just get fed up and go away but I didn’t, and after pursuing him for some time, he eventually offered to uphold part of my complaint and apologised for several errors they’d made. The fact I had to drag these admissions out of him, rather than them being offered freely, speaks volumes. And in spite of him conceding to several errors Which? Legal had made, they were still claiming the advice I was given by their legal team was appropriate.

After this horrible experience with Which? Legal, I turned to the charity Shelter to try and make sense of the County Court process. Incredibly, Shelter clarified in three succinct sentences the information I'd been trying to glean from Which? Legal for months. Bear in mind that Which? Legal requires a paid subscription and Shelter is a free service.

I decided to write to Neil Roberts at Which? Legal asking why his solicitor hadn’t provided me with the correct advice (that I'd received from Shelter) and he replied stating that his solicitor’s advice had been correct and not at odds with the advice I'd received from Shelter. This wasn't true and I was shocked that he would go so far as to fabricate a story to avoid accountability.

We live in a time where presidents and prime ministers think nothing of making up their own reality, but shouldn’t we expect better from an organisation that promote ethics and integrity in business practice?

Which? claim on their website: ‘We’ll always be on your side, fighting your corner and working to make you more powerful.’ The reality of who they are tells a very different story.

I've used this service on and off for years particularly for employment law advice and Brendan and Duncan are excellent. Important to note that this service just provides advice (so not actually 'doing') but for the cost and quality of service I have found this very worthwhile. For major issues you would need to actually engage (pay for) a solicitor to act, but for the initial queries I found this service very useful to point me in the right direction and help me understand my legal position.

So I went online and filled in their enquiry form as I wanted to join Which Legal. You'll never guess what happened then ................. ?

Absolutely nothing!

Had a problem with SCS Furniture for a year +, after advice from Harry Flint & template letter, problem solved in my favour. Brilliant. Reference: 02258194

I have just won a complicated case in the County Court as a litigant in person. I am so grateful to James at Which Legal, for his patience and expert advice throughout the whole, long experience. I could not have done it without him!

Which 'legal services', as part of which and which trusted traders will tell you that, if you were to try to resolve a problem with one of their trusted traders, there is a conflict of interest.
But what exactly are they doing in return for your money, yes it is not as expensive as a solicitor would be but all what you get is a very polite 'nothing', they are not solicitors and do not claim to be but they would just tell you to write, email the trader with who you encounter a difficulty, nothing else. And god forbid if it is one of their trusted traders.
I had the displeasure in encountering problems with few traders who paid to be on Which directory listing, and the first thing Which legal services said was about the conflict of 'interest', this is the keyword for Which and other directories, 'interest'.
Got nowhere, did managed to post a review against that trader but then Which as a whole pointed the finger 'at me' for 'my dare', me! the elderly lady living on my own, and indeed that trader replied to my review by telling the world I diserved it for been elderly and on my own! what do you think of this eh? The same company Which one trust to be the 'hero for the consuming world', I question who they are and what they do, oh yes repeating what was already said years ago on one of the BBC programs! But do they defend us at the right time no!
I cancelled my subscription and I soon received a letter of somebody who calls himself the head of sales and services, so I tried to call him, but was told this would not do as 'he is the director' sorry, who cares, who he is. Appealing behabiour!
And of course, you guess I did not get my money back!

Tony is very helpful in providing accurate information regarding my UKVI and business needs. They have always answered my query in a very cleared manner. They have an in house team of professionals looking after various legal fields.

I would highly recommend their services.

A nice way to get quick legal advice without the hassle and at low cost.

Just Amazing!

This is the best legal service for consumers, I am so impressed by their professionalism, consumers and lay people should use them as they are very efficient, and very knowledgeable indeed.

I will now use them from now and have joined the Subscriptions for life, they are worth every penny for the for legal advice.

They are the best legal team a consumer can have end of, It is important that Consumers do not post up on Forums but get proper legal advice, and they have provided the best to date only in 2 weeks of joining.

Had Which?Legal assistance on two recent, but complex travel claims. Their assistance was excellent in that I got unbiased advice that helped me direct my claims. Sometimes it wasn't the advice that I expected but at least I understood my rights. On one of the claims they assisted me all the through the Small Claims Court (Money Claims Centre) where I won my claim plus my costs.

Service very poor for email subscribers who now have to use the phone service (if you get through)

Sarah really helped me sort out my thinking about how to get builders to make major repairs to my extension in a timely fashion and at no charge to myself. It was a complicated situation and I wanted to avoid legal action if possible. Sarah provided me with information about some of the underlying legal principles that I then took and used to focus the builders' attention and 'persuade' them to act. It worked. A big thank you to Sarah.

They tried to overcharge me on day one. Shocking, horrible people