Picturebook Italyのレビュー

4.1

(133件のレビュー)

商品の星評価は、その商品のすべてのレビューの平均として計算されます。

今すぐ購入

販売元: Leger Holidays

www.leger.co.uk

•

9620 レビュー

4.6

このページに掲載されている情報は、Leger Holidays の顧客によってTrustpilot 上に書かれた商品レビューのみに基づいています。

他の消費者の注目点

品質

4.0

131 件の評価

金額に見合う価値

4.0

130 件の評価

商品の詳細

From the shores of Lake Garda and canals of Venice, to awe-inspiring Rome and beautiful Sorrento, get a true taste of Italy on this tour.

メーカー: Leger

この商品にフラグを立てる

すべてのレビュー

3日前

Was good only downside was travelling

体験日: 2026年9月21日

品質: 3

金額に見合う価値: 3

Leger Holidays からの回答

2日前

Dear Geoffrey,

Thank you for your 4-star review and for sharing your feedback. We’re pleased to hear that you enjoyed your Picturebook Italy holiday overall.

We appreciate your comment about the amount of travelling involved. With so many beautiful destinations included in the itinerary, there can be some longer journeys between stops, but we understand that this can be tiring and appreciate you highlighting it.

Thank you again for travelling with Leger, and we hope to welcome you on another holiday with us in the future.

Warm regards,

Customer relations SB

2026年10月2日

Overall an excellent tour. Professional yet friendly drivers who were very knowledgeable and kept us informed as to what was happening and with timings. All hotels and food good with some better than others. Comfortable coach with good drinks service. Optional tours well worth doing. Advise prospective travellers to carefully read itinerary and check distances, as some passengers on our tour grumbled about travelling time which wasn't really a problem and part of the tour. Highly recommend.

体験日: 2026年9月5日

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

5日前

Thank you for taking the time to share your feedback on Picturebook Italy.

We're delighted to hear that you had an excellent holiday and that our drivers helped make your tour so enjoyable. It's wonderful to know that their professionalism, knowledge and communication throughout the trip were appreciated.

We're also pleased that you found the coach comfortable, enjoyed the hotels and food, and felt the optional excursions were worthwhile. Thank you for highlighting that the itinerary accurately reflects the travelling involved. As you mention, this type of tour covers a significant distance to showcase some of Italy's most iconic destinations, and we always encourage customers to review the itinerary carefully before booking.

We appreciate your recommendation and hope to welcome you on another holiday with us in the future.

Leger Customer Service (MB)

2026年9月30日

Really disappointed that there was no WiFi onboard the coach, so no entertainment available - no movies, nor TV programmes or possibility to follow the map etc. This was a huge factor in choosing this type of luxury coach holiday. After a very long day - the second in a row - traveling over 12 hours to go 1000km from Reims to Lake Garda it was quite a shock for our inclusive meal at the hotel to be just a one course cold buffet. Hotel Verdi in Fiuggi, words almost fail to describe how awful it was. - Rooms, decor, lack of suitable WiFi (an absolute must in 2026 surely) and the service left a lot to be desired. Even the cereal (as much as there was) was served were disposable plastic bowls The first meal was so bad, almost the full coach party chose to eat elsewhere for the remainder of the time. I enclose a photo of the disgusting meal consisting of just a leg of chicken and tinned peas. When I pointed out to the owner that the meat was undercooked and therefore unsafe, he replied “I don’t understand.” and just took it away with no apology or offer of a replacement. Simply unacceptable. All in all the whole trip fell far short of the level of our expectations of the holiday and the lack of care and quality on many various occasions and locations could not be described as value for money. I have formally complained to Leger and am awaiting their response.

品質: 1

金額に見合う価値: 2

Leger Holidays からの回答

5日前

Thank you for taking the time to share your feedback. We are very sorry to learn that your holiday did not meet your expectations.

We appreciate your comments regarding the onboard WiFi and entertainment facilities, the long travel days, and the quality of some of the meals provided during the tour. We are particularly concerned by the issues you have raised about the accommodation in Fiuggi, including the standard of the hotel, dining experience, WiFi availability and the level of customer service you received.

We can confirm that we have received your complaint and would like to reassure you that it is currently being fully investigated. Once we have completed our review, a member of our Customer Relations team will contact you directly to discuss your concerns in more detail.

Thank you for bringing these matters to our attention and for your patience while we carry out our investigation.

Leger Customer Service (MB)

2026年9月25日

Lovely couple of weeks spent in Italy. Coach drivers Chris & Phoenix were very professional and efficient. Hotels fine on the whole - tended to be three star so it’s not going to be The Ritz and it’s not going to be Fawlty Towers either. Recommended.

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2026年9月25日

Good afternoon,

Thank you for your kind 5 star review.

I'm delighted to hear you enjoyed your time in Italy and that Chris and Phoenix helped make the holiday run smoothly with their professionalism and efficiency. It's also great to know the hotels were good and that you would recommend the tour.

Thank you for travelling with Leger and we hope to welcome you again soon.

Kind regards,
Leger Customer Relations (MP)

2026年9月25日

Fabulous jam packed holiday

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2026年9月25日

Dear Tara,

Thank you for taking the time to share your lovely feedback and for awarding your Picturebook Italy holiday 5 stars.

We’re delighted to hear that you had a fabulous holiday and enjoyed the packed itinerary. It’s wonderful to know that you had such a memorable experience exploring Italy.

Thank you again for your kind review. We hope to have the pleasure of welcoming you on another Leger holiday in the future.

Kind regards,
Customer Relations (SB)

2026年9月25日

Already posted a review

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2026年9月25日

Dear Judith,

Thank you so much for your 5-star review and for taking the time to share such detailed feedback about your Picture Book Italy tour.

We’re delighted to hear that you enjoyed the stunning scenery and beautiful weather, and that you were impressed with the Luxuria coach and the excellent service provided by Richard and Graeme. We’ll be sure to pass your kind comments on to them.

We’re sorry, however, that some aspects of the itinerary and accommodation did not meet your expectations. We appreciate your comments regarding the amount of travelling, hotel locations, early starts and the timings of evening meals. We understand how this could have made some days feel rushed, particularly when there wasn’t enough time to change before dinner.

We also appreciate your feedback regarding the onboard drinks, hotel standards and food choices. Your comments are valuable and will be shared with the relevant teams as we continue to review our tours and services.

Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you on another Leger holiday in the future.

Warm regards,

Customer Relations (SB)

2026年9月25日

Already posted a review

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2026年9月25日

Hotels were poor, drivers were not very interactive and made days to suit themselves rather than the party.Food in restaurants was good, but hotels fed any rubbish they could get away with Left us with all the wrong pictures of Italy

品質: 2

金額に見合う価値: 2

Leger Holidays からの回答

2026年9月25日

Dear Lee,

Thank you for taking the time to share your feedback following your Picturebook Italy holiday.

We’re sorry to hear that the holiday did not meet your expectations and that you were disappointed with the standard of the hotels and the service provided by the drivers. We appreciate your concerns regarding the organisation of the days and the feeling that the itinerary was not always arranged with the wider group in mind.

It’s encouraging to hear that you enjoyed the food in the restaurants, although we’re sorry that you were disappointed with the food provided at some of the hotels. We understand how frustrating this must have been and appreciate the impact this had on your overall impression of the holiday.

Your comments regarding the hotels, catering, drivers and organisation will be shared with the relevant teams for review. We’re sorry that your experience did not reflect the enjoyable picture of Italy you had hoped to take away from the tour.

Thank you again for bringing your concerns to our attention.

Kind regards,
Customer Relations (SB)

2026年9月23日

Very good every day was a surprise to re remember excellent thank you 😊 8

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2026年9月24日

Dear Kenneth,

Thank you for taking the time to leave us a wonderful 5-star review.

We’re delighted to hear that you had such an enjoyable time on your Picturebook Italy holiday and that each day brought a new surprise and memorable experience. It’s lovely to know that you had such a positive trip.

Thank you again for your kind words and for choosing Leger. We hope to welcome you on another holiday with us in the future.

Kind regards,

Customer Relations
(SB)

2026年9月23日

If you were hoping for 2 star accommodation, almost inedible hotel food, intransient escorts, and rude hotel staff, interspersed with amazing scenic views and rushed visits to iconic Italian towns, then this is a trip for you. If you expect a luxury trip with exceptional hotels and time to enjoy italian cuisine in opulent surroundings as we had, then you will be sorely disappointed. A memorable trip for all the wrong reasons. Highlights were the views and meeting interesting fellow travellers. We had hoped this would be a window to more Leger holidays. Sadly we shall not be returning. If you are to go, do not pre-book tours and if you like a hot drink , take your own kettle. I hope you enjoy your trip more than we did. Certainly not to the standard we are used to.

品質: 1

金額に見合う価値: 2

Leger Holidays からの回答

2026年9月24日

Dear Lee,

Thank you for taking the time to share your detailed feedback following your Picturebook Italy holiday.

We’re very sorry to hear that the trip did not meet your expectations. We appreciate how disappointing it must have been to find that the accommodation, food and service fell short of the experience you had anticipated, particularly when you were hoping this holiday would be an introduction to further Leger holidays.

We’re pleased to hear that you enjoyed the scenic views and meeting fellow travellers, although we’re sorry that the visits to the Italian towns felt rushed and that these positives were overshadowed by your other experiences.

Your comments regarding the accommodation, meals, hotel staff, escorts and optional tours are important to us and will be shared with the relevant teams for careful consideration. We also note your comments regarding the facilities available in the hotels.

We’re sorry to hear that you have decided not to travel with Leger again. We appreciate your honest feedback, as it helps us understand where the experience did not meet the standards our customers expect.

Thank you again for taking the time to share your experience with us.

Kind regards,

Customer Relations
(SB)

2026年9月16日

Absolutely amazing trip beautiful location the coach drivers went above and beyond to make the trip special with knowledge of the history of the places we was visiting or driving past and also made the coach journey fun with quiz’s and jokes on the coach would definitely recommend this trip and will 100% be booking again for another adventure

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2026年9月19日

Dear Mr Webb,

Thank you for your wonderful review.

We're delighted to hear that you had such an amazing time on our Picturebook Italy tour and enjoyed the beautiful destinations along the way.

It's fantastic to know that the coach drivers went above and beyond, sharing their knowledge, quizzes and humour to make the journey both enjoyable and memorable.

Thank you for your recommendation, and we're thrilled to hear you'll be booking another adventure with us. We look forward to welcoming you back soon.

Kind regards,
Leger Customer Relations (MP)

2026年9月16日

Very tiring as Italy is a long way, but made better by the greatly experienced and fun driver

品質: 4

金額に見合う価値: 4

Leger Holidays からの回答

2026年9月19日

Dear Mr Clark,

Thank you for your review. We appreciate that the journey to Italy is a long one, but we're pleased to hear that your experienced and fun driver helped make the trip more enjoyable.

Thank you for your feedback, and we hope to welcome you on another Leger holiday in the future.

Customer Relations

2026年8月14日

A very good tour, well worth visiting, very interesting although extremely hot, drivers excellent, knowledgeable, and attentive.

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2026年8月15日

Dear Carl,

Thank you for your lovely feedback regarding the Picturebook Italy tour.

We’re delighted to hear that you found the tour very good and interesting, and well worth visiting. It’s also wonderful to hear that you were so pleased with the excellent drivers and their knowledge and attentiveness.

Thank you for taking the time to share your experience with us.

Warm regards,

Customer Relations SB

2026年8月13日

I loved every where we went ,our 2 drivers were fab , I would defo do it again

品質: 5

金額に見合う価値: 4

Leger Holidays からの回答

2026年8月13日

Thank you for your wonderful 5 star review !
We're thrilled to hear that you had such a lovely holiday and enjoyed the beautiful places, kind weather, and the excellent hotel and staff. your driver will be delighted to know they made your trip even more special.
We hope to welcome you on another adventure soon.
Kind Regards
Shearings Customer Relations

2026年8月13日

Excellent holiday. Very intensive travelling, not go feint hearted, as multiple cities visited. The crew were excellent drivers, I felt very safe. Some of the hotels weren’t as good, but overall a good holiday

品質: 4

金額に見合う価値: 4

Leger Holidays からの回答

2026年8月13日

Good afternoon Mrs Clark,

Thank you for your lovely 5-star review. We're delighted to hear you enjoyed Picturebook Italy and that our crew helped you feel safe and well cared for throughout.

We appreciate your feedback regarding the hotels and are pleased that, overall, you had such a good holiday. We hope to welcome you on another Leger adventure soon.

Kind regards,
Leger Customer Relations (MP)

2026年8月12日

Drivers didn't go all-out just did what they had too. The second day was a very long day 14 hours travelling maybe rejigging of the itinerary is needed. Some hotels very outdated. But overall experience well worth it if you want to see the main sites of Italy.

品質: 4

金額に見合う価値: 4

Leger Holidays からの回答

2026年8月12日

Dear Mark,

Thank you for your feedback regarding the Picturebook Italy tour.

We’re pleased to hear that you found the overall experience well worth it and enjoyed seeing the main sites of Italy. We also appreciate your comments regarding the long travelling day, the itinerary and the condition of some of the hotels. Your feedback has been noted and will be shared with the relevant teams for consideration.

Thank you for taking the time to share your experience with us.

Warm regards,

Customer Relations SB

2026年8月1日

Perfect holiday to discover beautiful Italy. It was our second holiday with Leger and Dave and shaun did an excellent job, looking after us all. We'd recommend the company every time.

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2026年8月1日

Dear Sarah,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you enjoyed your Picturebook Italy holiday and had the opportunity to discover the beauty of Italy with us. It's wonderful to know that your second Leger holiday was another memorable experience.

We're especially pleased to hear your kind comments about Dave and Shaun. It's great to know that they looked after everyone so well throughout the trip, and we'll be sure to pass on your lovely feedback to them.

Thank you for your recommendation and for choosing Leger once again. We look forward to welcoming you on many more memorable journeys in the future.

Warm regards,

Customer Relations SB

2025年10月20日

The holiday could have been excellent if it had been organised better, The main hotels where we stayed the longest needed to be of better quality and service as they were poor not what people would expect if staying awhile, The coach and staff were not up to the standard on a Luxuria coach which we paid extra for and expected as i have experienced far better on my previous experiences with yourselves, The coach had no hot water or any air conditioning for the whole of the holiday and were not informed until on route, this needed to be sorted as it was like this on the previous holiday and was going out again the next day still faulty which i was informed, As far as the drivers go i got the impression that George and Joan were on their holidays as a couple, not sure who arranged the time schedule but the day that we went to Rome which we were really excited about we were asked to leave at 3-45pm to rush back to a terrible hotel with not even a nice town to spend any time in whilst waiting for dinner, the meal was terrible which just made that day worse we should have had more time in Rome as it was very busy being it a Sunday, George was very pleasant but did almost all the driving not sure if this was safe where as before it was shared, i could go on even more but think this is enough and i will have to give some serious thought before considering another trip with yourselves which is a shame as i really enjoyed my previous holidays.

品質: 4

金額に見合う価値: 4

Leger Holidays からの回答

2025年10月22日

Dear Alan,

Thank you for your detailed feedback on our Picturebook Italy tour. I’m very sorry to hear the hotels, coach facilities, and itinerary did not meet expectations. Your comments have been shared with our operations team to review and address these issues. We do appreciate your previous loyalty and hope we can restore your confidence in future.

Kind regards,
Customer Relations
SB

2025年10月20日

Excellent to see Italys many cities

品質: 5

金額に見合う価値: 5

Leger Holidays からの回答

2025年10月22日

Dear Brian,

Thank you for your kind comments about our Picturebook Italy tour. I’m so pleased to hear you enjoyed exploring Italy’s many beautiful cities — it truly is a wonderful experience!

We hope to welcome you on another holiday soon.

Warm regards,
Customer Relations
SB

2025年10月20日

Several poor family-run hotels in Italy, in particular Villa Laura in Fiuggi. Isolated locations. No or little food choices. Meat and one veg. No rice or potatoes. Salad just lettuce leaves in one hotel. DIY porterage in some instances. Brisk half-hour+ walks to central tourist locations before any sightseeing/guided walks, which many on tour found challenging, yet Leger's 'physical rating' on this trip is given as 'low'. Issues on Luxuria coach - no hot drinks and no aircon throughout trip. Same coach with same problems on same trip to Italy a couple of months before in the summer. Issues could easily be resolved by sending British reps (not local ones) to review hotels and their food provision to ensure a decent standard, ensuring coaches are in good working order before departure and pre-advising that the 'physical rating' is moderate rather than 'low'. In addition, advice that passengers endure lengthy drives. One day our driver George drove us nearly all of the 627 miles in one day. A massive distance, risky perhaps and exhausting for all on board. On the plus side, we saw a great deal of Italy and are now in recovery from an extremely energetic trip. Photos of shabby Villa Laura exterior, view of mould from bathroom window and bedroom shutters that wouldn't open. Another hotel bedroom looked out onto the side of another building a few feet away.

品質: 2

金額に見合う価値: 2

Leger Holidays からの回答

2025年10月22日

Dear Robert,

Thank you for taking the time to share your detailed feedback following your Picturebook Italy holiday. I’m very sorry to hear that several aspects of your trip did not meet expectations, particularly regarding the hotel standards, food choices, coach facilities, and physical demands of the itinerary.

Your comments are extremely valuable, and I’ll be sure to share them with our operations and product teams so they can review the hotels, catering arrangements, and the accuracy of our “low” physical rating for this tour. We’ll also ensure the issues you experienced with the Luxuria coach are fully investigated with our transport partners to prevent any recurrence.

I do appreciate your recognition that you were able to see so much of Italy, but I’m sorry that the overall experience proved tiring and disappointing in parts. We’ll use your feedback to make the necessary improvements and to provide a more comfortable and enjoyable experience for future guests.

Thank you again for bringing these matters to our attention.

Kind regards,
Customer Relations
SB