LHV Bank (UK) レビュー 91

Similar experience to others - lost my phone, tried to register on a new device. Blocked from doing so and directed to an email address. They only respond on week days. Numberless debit card with my details on the app - mean I'm unable to buy anything online. So an account with money - inaccessible. Shocking

On the plus side it was not too difficult to set up an LHV account. The interest rates are very attractive and it was a breeze to fund the deposit and current accounts.
However that is where the good news stops. There seems to be only e-mail support Monday to Friday 9AM to 5PM. No phone support and no chat.
Following an e-mail exchange I am still none the wiser where I can withdraw cash using the debit card without any charges from ATMs. Link group? Specific bank?? It seems Trial and error is LHV's preference.
Worse still are the transaction limits of 10,000 per transaction and 20,000 per month. I reached those limits and now I am paralysed until next month. There is no way I can find to alter these limits within the App.

Very easy joining process, confirmed in 10 minutes or so.
Money transferred in showed in account immediately, LHV immediately recognised by my other banks.
Obviously with LHV being new to me I didn't transfer everything over at once, but LHV is covered by fscs & given a good rating by Bank Green.
The bad reviews? Well, join using a passport rather than expecting LHV to recognise just anything, & perhaps don't expect to move tens of thousands in & out within days of opening. Standing orders? Do people still use these?
So far so good for me. App seems basic but all works well so far.

Very easy to set up new account. Easy to pay money in, but and a very big but! .. try to get money out and you get payments that should be instant, held in 'pending' and you have to contact them to find out why .. they then come up with a lengthy questionnaire wanting to know why you were making the payment, showing proof, what job you do, where you money comes from, etc, etc, etc
AND they impose not just a £10,000 daily limit, but also a £20,000 monthly limit !!! So it's far from instant access and locks your money away worse than a fixed bond. Only gratefull I didn't save more money with them.

No customer service at all on the weekend or after 5pm. I set up my account today without any issues, but after getting facial recognition confirmed on my other phone, I was promoted to login, but got a message saying there was a problem logging in, without saying what that was. I was instructed to contact customer support, but there isn't any over the weekend. Come Monday I'll be closing my account.

Really poor bank. Don't answer the phone, don't call you when requested and been waiting over a week to open a new account. Will be looking elsewhere now to put my savings. Avoid, clearly understaffed and unprofessional bank. AVOID !!!

Since I opened the account, it's been running smoothly (hence the 3 star), until yesterday the 9th, I made a withdrawal to myself and my fund was held in pending, all effort to reach them was not successful, no phone contact, no WhatsApp messenger. I emailed them twice, yesterday and today 10th, but no official response. How I I proceed from here, I'm stacked and my money is in limbo as it's been deducted from my account balance. This is not a good experience for anybody to go through. I expected more from them.
I hope that they can release my funds asap so that I can carry on doing business with them, if not, I will have to consider an alternative.
I will come back to give a final review of my experience and how efficient they were able to resolve my issues.

A straight forward current account I opened on 8th April 2026 via the app was easy after providing suitable ID my current account was opened very easy to fund from another uk bank money arrived instantly but just recently it’s taking a while to receive and debit money to a payee I sent money from my current account yesterday it’s still not arrived and withdrew some today to monzo that’s showing has pending unfortunately it’s not overly good has you are waiting I think I will stay with my main bank monzo and Revolut transfers instant

Similar experience to others - lack of transparency, terrible service and now won't allow me to access my money. No information to be found online or in documentation that mentions daily £10,000 or monthly £20,000 withdrawal limits either before or after opening the accounts - I only discovered these when I tried to move money. Withdrawing is terrifying - my funds disappeared from the LHV account for 24+ hours before eventually appearing in the receiving account (and only after I prompted LHV). From other comments, it seems LHV has been aware of these issues for months and has done nothing. I'm now trying to cancel my accounts within the 14 day cooling-off period and retrieve my funds. LHV have not replied to my email request, despite finding time to respond to Trustpilot reviews - perhaps this will elicit a response (although that's likely to ask me to contact them again by email....!). Shocking service from any bank in the 21st century.

Im really worried about this bank....I opened after Martin Lewis mentioned it for paying great rates on current and linked savings accounts, but have not been able to login to the app all weekend and a bank that you can only contact by Email.....Come on, I will be closing accounts ONCE they even reply to me!

I transferred a sum of money from my account to an external current account that is in my name. Five hours have now passed and the money is neither in my LHV account or my external account. This is not a good service and I'm starting to think that I made a mistake by opening an account. The interest rate is good but the actual banking service is shocking. I can't even speak to a person to ask where my money is.

Just opened the account which was very easy and quick. However reading the reviews regarding almost zero customer service and people being locked out of the app now give me serious cause for concern. Based on this I will be closing & deleting which is a shame as they pay good interest rates but I have no wish to be locked out from my money

I opened an account with LHV Bank recently and found the process fairly straightforward. I didn’t create it for the current account, but an easy access savings one instead. I thought it might be a bit of a faff having to move money through the current account to get it into the savings one and vice versa to move it back to my regular account when needed, but it’s a quick and simple process. All transactions seem to be instantaneous and I’ve not experienced any problems with the app so far. Great job LHV.

Account set up easy. Great that wherever your money is, it’s earning interest, more than most banks. Choice of debit card is a nice bonus too. Only used for day to day expenses and a touch of savings. Not had a bad experience since set up 3 months ago. Would be good if they set up a refer a friend scheme, I’d share like mad!

Not sure why there are reviews here saying the account opening process is quick an easy. Almost 2 weeks passed since I've given this company my persobal information, ID and the video verification. Heard nothing back from them, the app keeps saying they are reviewing my details and to keep an eye on my emails, got nothing so far. There is no contact number or email address to speak to anyone. Got good credit rating so I doubt they have any reason to reject my application. Any other bank would've had my account open from day 1...

Opened an account which was quite smooth and easy. It has a great interface even though it's basic but it reminds me of Trading212 which is one of the best for UI's I've seen and if they keep adding to it, it'll become a good contender for other apps (as well as good rates).

Some criticisms are there's limited info such as payment limits. Had to search online to find out and the limits are quite low which rules it out for saving more than £20,000 with them, as the daily limit is £10,000, but the monthly limit is £20,000 which is not great if you want to save more. You can email for more withdrawals but details are limited so I'd rather not risk transferring more money to it.

Easy to use and treating the account as a saving account due to its very good interest rate

When I read the reviews, I thought people were just being extra petty but they were right. This bank asks a number of invasive questions even before you're able to open an account and, in my case, I'm giving up before I even get there because they have now refused 2 bank statements I submitted as proof of address. Both downloaded directly from my Chase and American Express apps and uploaded to their app, with my address on. I don't know what more I can do but I'm not going to waste any more time - if this is the level of difficulty to open an account, I can't expect the actual banking experience to be any better. Thanks for wasting my time, LHV. I'll be taking my money elsewhere.

Initially installed the app on my tablet to try. After going through security etc. my account was up and running. I then loaded on to my phone as my tablet doesn't have fingerprint recognition. This locked me out of my account as you can't have the app on more than one device. Email to customer service, which took nearly all day for a response, got me back up and running. Great interest rate as of today 4.25%

opened a current account , simple process and love the black debit card better looking than first direct's. the app is simple to use but as time goes on would like instant notifications when using debit card etc. I will when overdraft maybe become available move over fully to LHV .