Liberteleather レビュー 

217
•
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The hobo bag is just beautiful , well made and has a zip closure, which is hard to find in a nice slouchy bag..The leather is soft and the quality is hard to beat....

5つ星のうち5の評価

Purchased a pair in black and then a seine pair in brown. Experienced issues with my 2nd order getting lost and wanting them for an upcoming trip. The company found my lost shoes, comps me and they... もっと見る

5つ星のうち1の評価

Dodgy AF. Wreaked of chemicals & they are not leather despite their guarantee. The 5 star reviews are either fake or people who don’t know the difference between leather & pvc. The straps are loose an... もっと見る

企業が回答しました

5つ星のうち5の評価

8 months later and still my favorite shoe... I ordered a pair of black sandals from Liberte Leather before a trip to San Miguel, Mexico almost a year ago. I knew I'd be walking a lot and I wanted som... もっと見る

企業情報

  1. ファッション アクセサリー店

当該企業による記述

Premium leather goods. A small business specialising in sustainable slow fashion pieces individually handmade to order.


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

217件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 75%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(217)

過去12か月のレビュー数: 30件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Don’t fall for the marketing

Do not fall for the positive reviews. These shoes are overpriced with low quality materials. The foam sole is hard as a rock, so very uncomfortable for walking. And they smell like petroleum products, not leather.

You have to pay to return them, shipped to wherever they want you to ship the shoes to. Very frustrating to receive shoes that are so low quality at such a high price.

They definitely delete any and all negative reviews and comments from their website and socials.

2025年7月10日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

We’re truly sorry to hear this was your experience. This isn’t the standard we aim for, and we understand how frustrating it is to receive sandals that feel uncomfortable or have a strong odor. We’d really like the chance to make this right. Please email us at support@liberteleather.com with your order number and we’ll help rectify the situation as quickly as possible.

5つ星のうち1の評価

SCAM! Beware before ordering!

I ordered a pair back in March. The sandals smelled bad. Like chemicals and strong glue odor. The quality is subpar. The sole is made of foam. Not worth the money, it's something I could buy at Giant Tiger (Canada) for $20. I ended up paying over $20 to ship them bac and to this day (June) I haven't received my refund.

2025年3月27日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

We’re really sorry to hear about this, especially that you paid to return them and still haven’t received your refund. The strong smell can happen when the adhesive hasn’t fully cured before packaging, and that’s on us. Please email support@liberteleather.com
with your order number

5つ星のうち1の評価

Poor Quality

I was disappointed in the quality of the sandals. I bought them for a European holiday and they look absolutely terrible after 4-5 wears.

The leather is very thin and after the first wear there were scratches.

After a couple of weeks wear they are too embarrassing to wear. I left them behind in a hotel as they weren’t worth bringing home.

For the price, there are certainly better quality options out there.

2025年6月28日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

We’re really sorry to hear this was your experience, that’s certainly not what we want for our customers, especially for a trip you were looking forward to. If you’re open to it, please reach out to us at support@liberteleather.com with your order number and we’ll be happy to review this and offer a refund.

5つ星のうち1の評価

Subpar quality and terrible customer service

These sandals are not leather. They have a weird texture and smell of chemicals not leather. I have repeatedly tried to fill out return and refund form only to have it not accept my email and order number. I have emailed them multiple times only to be referred back to the defective online form. No resolution despite their claim of 30 day return window. Lesson learned to thoroughly check out these companies advertising on Instagram and not be sucked in.

Update: I did finally get help with my return and was refunded. However, it cost $20 to ship them back.

2025年6月22日
自発的なレビュー
5つ星のうち1の評価

Cheap quality and misleading…

Cheap quality and misleading advertising. No branding on the shoes, I'm sure these are not leather. They smell of chemical and feel plastic. Came in no box or receipt from seller. The sole is cheap rubber and won't last long. Terribly disappointed. To add 2/7/25. I filed a Credit Card Charge Back with my bank and received a full refund.

2025年6月18日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

We’re truly sorry this was your experience and understand your disappointment. The chemical smell you mentioned can occur when adhesive hasn’t fully cured before packaging, and we acknowledge that this should not have happened. If you’re open to it, please reach out to us at support@liberteleather.com so we can offer a chance to redeem ourselves.

5つ星のうち1の評価

Not canadian! Smell of chemicals. Prices are USD . No refunds!

Should have read the site more clearly. No refunds. Came from Indonesia. And honestly didn't realize it was US dollars. No refunds in this day and age is actually shocking

Shoes didn't come in a box,
As soon as I open the packing bag, the smell of chemicals was overwhelming.

Customer service was quick to respond to advice no refund. Waste of 200$ CAD yes. The prices are in USD. Would not recommend

2025年5月26日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

We’re sorry for the confusion and for the experience you had. To clarify, we do accept refunds, and we’re concerned to hear that this wasn’t communicated clearly in your case. The chemical smell you noticed can occur when adhesive hasn’t fully cured before packaging, and we acknowledge that this should not have happened.

Please reach out to us at support@liberteleather.com with your order number, and we’ll be happy to review this immediately and arrange your refund.

5つ星のうち1の評価

Scam

Scam. I placed an order on March 28th and received a tracking number, but the item was never actually shipped — only a shipping label was created. It’s now well past the expected delivery window, and the package hasn’t moved at all. I reached out to their support via email, but unfortunately, I never received a response. Very disappointing experience overall. I had to request a refund since the order was never fulfilled.

2025年4月8日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

Hi, Very sorry to hear, that is unusual that no has replied to you. If you can reach out to us we can locate your order and see what has happened, and of course issue a refund.

5つ星のうち2の評価

Bag scratches so easily and will not weather nicely.

I bought the everyday leather tote - cognac brown. I have had the bag for a few weeks, and it is already so scratched. I have worked to buff them out, but I had little luck. I was hoping with more use, the bag would patina. That will not be the case. The color of this bag also looks fake, too bright compared to the picture. But I thought it might wear down to a more natural color over time. I realize it won’t. I am wondering if this is bonded, as the outer doesn’t feel right. The straps are good, just not the bag.

2025年3月23日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

We’re sorry to hear you’re feeling disappointed with your bag. We’d really like the opportunity to help resolve this for you, please reach out to us at support@liberteleather.com with your order number, and our team will be happy to assist.

5つ星のうち1の評価

Poor quality and costly to return

I ordered a pair of sandals from them, and when they arrived, they were very poor quality and one of the small straps by the buckle was broken already. On top of this, they make you pay to ship your item back if you want to return it and don't provide a prepaid barcode, which I have never experienced before with any reputable company. I really regret buying from them.

2025年3月3日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

Hi Jules, We would like to rectify the issue, if the item arrives damaged as you described we would issue a full refund or replacement with out any need of return. We just need you to reach out to us.

5つ星のうち1の評価

I am struggling for words to describe…

I am struggling for words to describe how poor my experience was with this product.
My purse arrived smelling like horrible chemicals, and when I tried to wear it the following day it transferred color onto my clothing, and I broke out in a rash where it touched my skin. Very frightening.
Additionally I am not sure if it is even real leather? It is paper thin, flimsy, and is strangely and unevenly colored as if it has been spray painted? Like a fake leather jacket I purchased at Mariposa in the 80’s. I am beyond disappointed and wondering if Liberte is a legitimate or trustworthy company? I feel I may have been scammed as there is no possible way this purse is worth even a fraction of the $160+ Canadian I paid for it. I think people should be aware of what they will receive when purchasing.

2025年2月27日
自発的なレビュー
5つ星のうち5の評価

I recently ordered the Rome Shoulder…

I recently ordered the Rome Shoulder Bag in black - it’s beautiful quality. Packed and shipped safely and elegantly.

Perfect Strap Length, Pockets, Everything!

I love the magnet closure, enough interior zip compartments for me and the 2 generous outside pockets I love for my 24oz water bottle and the other side for sunglasses case.

2025年2月12日
自発的なレビュー
5つ星のうち1の評価

Beware


Update: my refund for the returned goods and postage costs have been received.

Beware! American dollars are not transparent on the website. I regret buying these poor quality shoes. The sandal straps are too short - not enough leather to fasten around my ankle.The length of and width of the shoe was standard. Exchanging sizes would not have fixed the problem! I have “reached out” to the company. Photos were sent. They requested I return the shoes to California for a refund. I had to pay over $40. They obviously bank on customers not doing this. Still waiting for that refund! Scam.

2025年2月10日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

Thank you for your feedback Kathryn. With the off sizing and the back strap not fitting it does sound like you received the wrong size by mistake. If you would like to reach out to us we would be happy to rectify the issue.

5つ星のうち1の評価

Très décue des sandales reçues

Très décue des sandales reçues. Ce n'était pas indiqué que c'était en US, j'ai dû payer des frais de douane qui n'avaient pas indiqués au départ. Ce sont des sandales dont le cuir est collé! et non cousu. Très raides, pas confortables. Pas d'indication pour les retours.

2025年2月4日
自発的なレビュー
5つ星のうち3の評価

Should have read the reviews

****updated****
I was given a full refund which was good as I cannot wear the shoes.
Have updated my rating from 1 star to 3

I regret buying these poor quality shoes, that do not fit properly.
Uncomfortable. Have never had blisters from sandles until these.
Sizing chart is inaccurate, I measured my foot according to chart and were too small and my heel hung over the soul, bext size up are too big.
Cost $41 to send back to California
American dollars are not transparent when buying.
Very slow shipping.
And freight company left shoe package on top of letterbox so lucky they weren't stolen ( that's not Liberté fault but still part of a poor experience)

2025年2月7日
自発的なレビュー
5つ星のうち1の評価

Disappointed

Just received my black slides after waiting over 4 weeks. The quality is terrible. There is NO leather in the shoe despite the website stating that they are leather. They are hot to wear and squeak when you walk. The buckles are glued so have no idea how long they will hold for. Very disappointed.

2025年1月30日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

Hi Amanda, We are trying to locate your order. Could you please reach out to us.

In regards to these issues we stand by our quality and the leather used in our products. Regarding the buckle, it is not glued as suggested, there is hidden stitching within the strap.

5つ星のうち3の評価

Extremely dissapointed - poorly made

Extremely dissapointed- the sandles are of poor quality and absolutely stink of chemical. I’m very skeptical that they are genuine leather, and the soles are made of cheap material.
Didn’t even arrive in a box and they were for a gift.
Don’t waste your money!!

Edit to add - I was offered a full refund as compensation for this issue. The team were professional to deal with to resolve this matter.

2025年1月29日
自発的なレビュー
5つ星のうち1の評価

The price seems too high for the…

The price seems too high for the quality of sandals. The soles are cheap form and doesn’t bend when you are walking and they are making squeaky noise when you walk. After I got them I realized that reviews are fake and I wish I never bought them

2025年1月16日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

Hi Svetlana, we are sorry to hear this. We are happy to accept the return for a full refund. We have also tried to reach out to you regarding this issue but have not received a reply. If you could contact us we would be happy to help. Regarding the reviews they are all verified reviews from a third party platform. We do not have control over that.

5つ星のうち1の評価

Buyer Beware

Ordered handbag on Jan 3, 2025 and have yet to receive item. I was sent tracking number for shipment (DHL) tracking number shows no movement. Contacted Liberte on Jan 11 via email, was informed the handbag was just completed and would be shipped out. DHL has yet to receive package to ship out and Liberte customer service has not responded to emails since Jan 11. It is now Jan 22, still have not received item and no response from Liberte. Buyer beware.

2025年1月3日
自発的なレビュー
Liberteleather ロゴ

Liberteleather からの回答

Hi, we are truely sorry for such a delay. I am trying to locate your email but with no luck. If you could reach out to us again I would like to offer a partial refund for such a delay.

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