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Cela fait maintenant plusieurs années que je commande des vêtements chez eux de temps en temps et je suis vraiment super satisfaite. Le tissu est toujours trÚs beau, je n'ai jamais eu des vêtements qu... ãã£ãšèŠã
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Witam, zamówiÅam sukienkÄ przez aplikacjÄ. CzekaÅam 5 dni. Wszystko ok, przychodzÄ informacje na maila jak równieÅŒ w aplikacji. Sukienka jest piÄkna. ZamawiajÄ c trzeba zerknÄ Ä na tabelÄ rozmiarów gdy... ãã£ãšèŠã
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Ich war aufgrund der vielen schlechten Bewertungen sehr verunsichert. Aber meine Erfahrung war sehr positiv. Das Retourenlabel habe ich direkt auf Anfrage erhalten. Besonders ÃŒberrascht hat mich,... ãã£ãšèŠã
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Kontakt z firmÄ ok, natomiast zamówienie bardzo dÅugo szÅo bo 17 dni. TakÅŒe warto to wziÄ Ä pod uwagÄ zamawiajÄ c. MyÅlÄ, ÅŒe miesiÄ c przed jakimÅ wydarzeniem bÄdzie ok. Sukienka bardzo Åadna natomiast b... ãã£ãšèŠã
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Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customersâ expectation is always at the heart of all our work.
4.5
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Order â 1360397
Have emailed them so many times - delivery said 3 days ..
no reply - no order
They have sent a tracking no. And when you click it, it says processing ð¥¹
Zero replies
Lichi ããã®åç
Dear Anjana,
We are very sorry for the inconvenience caused to you! According to our information, we sent you a replying e-mail, but it could have ended up in a spam folder, as it was not read. According to the information on our website, delivery can take approximately 10-14 days, if the items are available at the international warehouse. Your order has been transferred to the shipping company and is estimated to be dispatched within 1-2 business days, and the parcel status must be updated soon. We contacted you once again and are glad to assist you. Please don't hesitate to contact us if you have any questions; we would be happy to reply to any of your messages.
I love the design and quality of the clothes. Have ordered several times, and it came on time, the customer care at Lichi is very helpful. Can't wait to have a new piece of clothes in my wardrobe.
Lichi ããã®åç
Dear Irina,
Thank you so much for taking your time to leave this kind review! We can not wait to see you among our customers again!
Quality material for the dress, packaging was wrapped twice!
Lichi ããã®åç
Dear Vel,
Thank you so much for your kind feedback! We are immensely happy you enjoyed shopping with us, and we can not wait to serve you again!
I have several items from this brand. The items are of good quality and look stylish. I recommend the store.
Lichi ããã®åç
Dear Anastasia,
Thank you for sharing your experience with us and the community! We are delighted that you are satisfied with our designs and the quality of the items. You're always welcome back!
Leute tut euch ein gefallen und lasst einfach die Finger weg von der Seite. Die QualitÀt passt nicht, die GröÃen passen nicht. Und das allerbeste ist, ich habe etwas retourniert und die haben das nicht akzeptiert. Grund: das Kleid ist wohl beschÀdigt worden. Lustig ist das Kleid hatte ich nicht mal an. Ich dachte mir nur fÃŒr das Kleid, mit schlechter QualitÀt, ist das mir zu teuer.
Jetzt schicken die weder mein Geld noch das Kleid zurÃŒck.
Lichi ããã®åç
Liebe Hilal,
Vielen Dank fÃŒr Ihr Feedback, wir sind stark bemÃŒht, jede Kundenerfahrung angenehm zu gestalten, und es tut uns wirklich leid, dass wir Ihre Erwartungen dieses Mal nicht erfÃŒllen konnten.
Wir haben Sie per E-Mail kontaktiert und werden alles tun, um die Ihnen entstandenen Unannehmlichkeiten auszugleichen.
Cela fait plusieurs années que je commande chez eux, je n'ai jamais eu aucun problÚme de qualité ou de livaison et le service aprÚs vente est trÚs réactif en cas de besoin.
J'ai des produits qui datent de 4 ans maintenant et ils n'ont pas bougé, ils sont toujours aussi qualitatif.
Je recommande fortement !
Lichi ããã®åç
Dear Client,
Thank you so much for your kind feedback! Our team is pleased to know you enjoy our clothes. We are looking forward to serving you again and helping whenever you need it!
The worst experience i have had with online shopping! Ordered
A cardigan which was processed to get out for delivery for more than 2 weeks! Insane! Then they offer me 10% discount on their next order - just imagine the amount of hypocrisy in there. Lastly i requested a refund and they say it takes 14 days when normally it shouldnât take more than 3-5 business days! Are they a scam?! The Worst!
Lichi ããã®åç
Dear Salomé,
We are very sorry for the situation that has occurred and understand your frustration fully.
Estimated delivery time is 10-14 days. Please note that the estimated delivery date of your order is an estimate only and is not guaranteed since delivery time may be subject to sales and peak holiday periods. However, most of the orders are delivered within the stated timeframes. Please accept our sincerest apologies for the delay!
Indeed, the official timeframes for a refund take 14 working days. However, the refund processing usually takes less time. Please expect the funds to be credited within 3-5 days. We also sent you the transaction confirmation via e-mail.
Love their style and they have great quality pieces.
Lichi ããã®åç
Dear Renmin,
Thank you very much for your kind words, we really appreciate it!
Als ich das erste Mal bestellt habe, hat der Versand wirklich viel zu lang gedauert, jedoch sind die KleidungsstÃŒcke so toll, dass ich nochmal bestellt habe. Siehe da, dieses Mal lief alles perfekt! Schneller Versand, sehr gute Preise und tolle Oberteile. Werde wieder bestellen.
Lichi ããã®åç
Liebe Ann-Sophie,
Vielen Dank fÌr Ihre RÌckmeldung, wir schÀtzen es unglaublich! Wir freuen uns sehr, dass wir Ihre Erwartungen erfÌllt haben!
The best place to shop for quality and stylish clothing. They have everything from casual stuff to fancy dresses. I love that there are outfit inspirations in their Pinterest and tiktok!
Lichi ããã®åç
Dear Tracy,
Thank you very much for this thoughtful review! We are beyond happy to know you enjoy your shopping with us.
I ordered a dress from them online and it got delivered to Nigeria very quickly. Also the delivery was free as they promised, depending on the amount which qualifies you for free delivery.
The dress was as pictured on their website and sizing was accurate. I wear a UK size 8 and bought a size small.
I will order again from them.
Lichi ããã®åç
Dear Lamidee,
Thank you so much for your review! We are extremely happy the order arrived on time. Our team can not wait to assist you again whenever you need it!
Great quality clothes! Great customer service. Easy to return and exchange.
Highly recommend!
Lichi ããã®åç
Dear Masha,
Thank you so much for your kind words. We will be happy to serve you again!
I've just received my order (a vest) and it's gorgeous!! Honestly, I ordered the vest only to see the quality and I am very happy with it and definitely going to order more. The quality is amazing and the prices are just right. Definitely recommend this brand. Also, the size fits perfectly.
Lichi ããã®åç
Dear Ivana,
Thank you so much for your kind review! We are very happy you are satisfied with your order!
Lichi ããã®åç
Dear Jenea,
Thank you so much for your review! We are extremely happy you enjoyed your experience shopping with Lichi. You're always welcome back!
Ich berichte hier ÃŒber meine Erfahrung die ich durch den Lichi online-Shop gemacht hab. Es lief natÃŒrlich nicht alles âperfektâ , aber wieso ich 5 Sterne vergeben hab, dazu komme ich jetzt. Ich habe mich sofort in diesen Shop verliebt & ohne einmal die Bewertungen gelesen zu haben & sofort bestellt. Ich habe mich erstmal ÃŒber den Support bzw Info chat ÃŒber WhatsApp informiert , welche zahlungsarten es gibt & wie lange die Lieferung dauert. Hab eine super schnelle & höfliche Antwort erhalten . Da ich die Antwort erhalten hab , dass meine Ware ca. 10-14 Tage braucht , habe ich mich auch auf diese Aussage verlassen. Leider war es nicht der Fall & bei der Verfolgung meiner Ware stand jedes Mal âno Trackingâ & das nach 11 Tagen. Ab da fing langsam meine âPanikâ an, da ich online gesehen hab ,dass meine Ware nicht versendet wurde nach 11 Tagen. Ich habe mich sofort an den Support gewandt, in WhatsApp und per Mail (leider nach 21 Uhr , deshalb habe ich meine Antwort in WhatsApp erst am nÀchsten Tag um 7 Uhr bekommen). Eine zÃŒgige Antwort habe ich aber auf meine Beschwerde-Mail erhalten. Sofort konnte ich danach meine Ware tracken & am nÀchsten Tag wurde alles direkt versendet. Das Ende vom Lied , die Ware kam nach 19 Tagen an & ich bin total zufrieden . QualitÀt top , Stoff top & die Naht finde ich einfach klasse . Hab in Deutschland wirklich noch nie so ein gut geschnittenes Kleid gesehen. Der Support war natÃŒrlich auch perfekt , total höflich & sofort auf meine Beschwerde reagiert. Meinen Artikel habe ich in GröÃe M bestellt Obwohl ich S trage. Im GroÃen und Ganzen bin ich begeistert & bleibe auf jeden Fall weiterhin ein Kunde von lichi. 5 Sterne auf jeden Fall wert. WÀre nur schön wenn mal vielleicht den Zeitraum der Lieferung von 10-14 auf 15-20 Tagen Àndern wÃŒrde (damit die Kunden sich im Voraus darauf einstellen können).
Lichi ããã®åç
Liebe Jessi,
Vielen lieben Dank fÌr Ihre RÌckmeldung und Ihr Geduld, wir schÀtzen es unglaublich! Wir freuen uns sehr, dass wir Ihre Erwartungen, eventuell, erfÌllt haben! Wir können es kaum erwarten, Sie wieder unter unseren Kunden zu sehen.
Ive been ordering from Lichi for more than a year, have put up a mini capsule wardrobe by now. The styles are immaculate, as well as color combos, plus the delivery to Latvia took 2 days, well done ððŒ
Lichi ããã®åç
Dear Kyle,
Thank you so much for your kind review! We are very happy you are satisfied with your order!
Perfect sizing, good quality (manufacturing AND fabrics), reasonable price, great design... A fashion brand which deserve to be better known !
Lichi ããã®åç
Dear Justine,
Thank you so much for taking your time to write this wonderful review! We are beyond happy to know you enjoy your items. We can not wait to serve you again!
So far I have had amazing response from the customer support team as they were able to help me with purchasing a dress that was not in stock on the online store and were very helpful and had fast replies.
I have yet to receive my item and will review once arrived. However the service I received was amazing and very helpful!
Lichi ããã®åç
Dear Fayaz,
Thank you so much for your kind words, we are happy our team was helpful, and you had a great experience with Lichi. We can not wait to serve you again!
This is the worst online store I have ever dealt with as a customer!
Total fraud!
After ordering two dresses M and S sizes, which were selected according to the size chart, I did not receive any email about order confirmation and package shipment.
I had to write and even call every week to remind myself and get information.
The dresses arrived after more than two weeks. Two dresses as previously mentioned of different sizes total did not match the size chart.
Making a return is another huge challenge, due to the lack of information about the refund until you remind yourself by writing an email!
Later, one deadline is given for a refund to my bank account, after which I again had to remind myself and received a message that the gown was damaged and I will not receive a refund to my account. Which is a total scam, because the gown was in 100% perfect condition and tightly packed and sent by DHL courier.
I advise against making purchases from this Lichi store!!
Lichi ããã®åç
Dear Julia,
Thank you for your feedback! We do understand your frustration, however, we have sent you several email confirmations with the order status updates, we would appreciate it if you could check your spam folder as well. Moreover, we can also see that the order was delivered within 9 days since the date it was placed.
As for the faulty returned item, we tried to do our best to investigate this case and went out of our way to offer you alternative ways of solving this situation. According to our correspondence, we have reached an agreement and the refund was already credited to you.
If you still have any questions left, please kindly contact us at support@lichi.com, so that we can assist you and resolve the issue as soon as possible.
I have been shopping at Lichi for about 2 years now and am extremely happy with their clothes. Delivery is on time and the quality of the clothes is great.
Lichi ããã®åç
Dear Ceren,
Thank you so much for taking your time to write this insightful review, we really appreciate it! We are happy to know shopping with Lichi has met your expectations!
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