I particularly would like to thank our guest Ann kimani that traveled with us in the liberty at sea cruise ,she made our work easier at the restaurant by ways assisting her guests by settling them dow... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This was our first cruise with Limitless and it was a truly wonderful experience. From being picked up at the door to being dropped back home on return , everything was faultless. The caring team, Nat... もっと見る
Great first experience with Limitless Travel. Any issue sorted out by tour manager David same day. Care team Jeff and Barbara brilliant and such good fun. Coach driver Dave excellent safe driver, gav... もっと見る
Staff were super. Cunard only dealt in dollars. They put Limitless party containing 5 wheelchairs at the rear of the restaurant to eat ! They only had automatic doors on public toilets not in cabins.... もっと見る
企業情報
当該企業による記述
At Limitless Travel, we believe that everyone deserves the right to explore the world – regardless of age, disability or health condition. Founded by Angus Drummond, who was diagnosed with a muscle-wasting condition in his twenties, our mission is to make travel accessible, inclusive and joyful for all. We specialise in supported, small-group holidays & cruises across the UK and abroad, including UK coach holidays, Mediterannean cruises, and long-haul adventures. Every trip is carefully designed with accessibility in mind – from wheelchair-friendly hotels to adapted transport and professional care. Whether you need a little support or full-time care, we tailor every holiday to your needs, so you can travel with confidence. What makes us different is not just our experience, but our empathy. Our team includes disabled travellers, carers, tour managers and travel specialists who are passionate about creating a stress-free and empowering holiday experience. You’ll be supported from the moment you book, all the way through to the journey home. With thousands of happy customers and hundreds of holidays delivered each year, Limitless Travel is proud to be leading the way in accessible tourism. Join us and discover how travel can still be possible – and truly unforgettable. Find out more at www.limitlesstravel.org.
連絡先
Scott House, Custard Factory, Gibb Street, B9 4AA, Birmingham, 英国
- 0800 711 7112
- support@limitlesstravel.org
- limitlesstravel.org
4.8
優良
641件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service
Very patient and helpful
No hard sell, just very attentive to trying to tailor the cruise to suit us
Always a fast response
Excellent service
2026年3月12日
Limitless Travel からの回答
Hi Yvette,
Thank you for leaving a 5 star review- we appreciate it.
We hope you have a wonderful holiday!
Kind regards
Hayley- Limitless Travel
LimitlessTravel has opened up the world for me.
Sharon is a mine of information about cruises and her enthusiasm for her job is apparent in her conversations. Little did I know when I booked a Northern Lights cruise in December 2025 that I would be going to South Africa and Grand Safari later this year, and I have booked three cruises for 2027!
2026年3月17日
Limitless Travel からの回答
Hi Diana,
Thank you for such lovely feedback.
Sharon will be so pleased to hear.
We are so happy to have you as part of the Limitless Family and look forward to seeing you very soon!
Kind regards
Hayley- Limitless travel
Limitless Travel からの回答
Hi Norma,
Thank you for leaving a 5 star review!
I will pass your kind words onto Martha who will be thrilled to hear them :)
We wish you very happy travels!
Kind regards
Hayley- Limitless Travel
Limitless Travel からの回答
Hi Mr Emmerson,
Thank you for leaving a 5 star review, we wish you a wonderful holiday!
Kind regards,
Hayley- Limitless Travel
Fine very helpful but cost more than stated
Fine very helpful but when you have never done this before it seems so complicated, the 2 ladies I have spoken to have been very helpful the price is not what it says as you have to add flight then care plus to the price stated
2026年3月5日
Limitless Travel からの回答
Good afternoon,
Thank you for taking the time to leave a review.
As our holidays are bespoke and we offer a very particular product, the pricing does vary depending on what extras are required by our guests.
Our booking representatives and care team will always be happy to discuss in full requirements prior to making any booking and provide quotes and information accordingly.
Kind regards,
Hayley- Limitless Travel
Extremely helpful and pleasant staff.
This was my first experience of booking with limitless and I have to say that they were extremely helpful in choosing a holiday with them and going through the whole booking process. This has given me every confidence in travelling with them.
2026年3月3日
Limitless Travel からの回答
Hi Ray,
Thank you for your kind words and the 5 star review.
We hope you have a fabulous time away with us!
Kind regards,
Hayley- Limitless Travel
good service
2026年3月5日
Limitless Travel からの回答
Hi Helen,
Thank you for leaving a 5 star review, we hope you have a wonderful holiday!
Kind regards,
Hayley- Limitless travel
Limitless Travel からの回答
Hi Carole,
Thank you for your lovely feedback- I will pass this onto Leyla for you.
We wish you very happy travels!
Kind regards,
Hayley- Limitless Travel
The carers are dedicated to their job…
The carers are dedicated to their job of looking after their guests in any and every way required. They are lovely friendly people with patience, calmness and gentle strength, The team worked well together and listened carefully making adjustment to plans as required. We had lots of fun and a fabulous holiday. Limitless must be very pleased ans proud to have a such a good team on board.
2026年2月28日
自発的なレビュー
Limitless Travel からの回答
Hi June,
We are thrilled you had a fabulous time on your holiday and that you loved our on tour team members- we love them too!
Thanks for the 5 star review, we really appreciate it- I will pass your feedback onto the team,
We hope to see you again!
Kind regards
Hayley- Limitless Travel
Always attempting to be empathetic
Always empathetic, offer sound and helpful advice, understand needs of people with disabilities; always try to pre-empt problems.
2026年2月13日
Limitless Travel からの回答
Hi Frank,
Thanks to you and John for being part of the Limitless family- we love having you both travel with us!
Thank you so much for the 5 star review and we hope you have the best time away!
Kind regards
Hayley- Limitless Travel
Great
Great. Carer. Great friend I would. Love to. Request him fir my next cruise hid name is Barry we became best friends
He gave his number privately an suddenly it stopped
2026年2月13日
自発的なレビュー
Limitless Travel からの回答
Hi Brian,
Thank you for leaving us a 5 star review, we are so happy you had a fabulous time on your holiday and loved our on tour team!
We hope to see you again soon,
Kind regards
Hayley- Limitless Travel
Limitless Travel からの回答
Hi P, Thank you for leaving a 5 star review, we are glad you are happy with our service and we wish you very happy travels!
Kind regards
Hayley- Limitless Travel
Excellent customer service
Excellent customer service
Kristina Stoyanova was so helpful, friendly and professional and made the whole experience of booking our holiday stress free and straight forward
10 out of 10 to Kristina
2026年2月12日
Limitless Travel からの回答
Hi Bernadette
Thank you for leaving a 5 star review. I will pass your lovely words onto Kristina who will be so happy to hear them.
We hope you have a fabulous time on your holiday!
Kind regards
Hayley- Limitless Travel
A great company to deal with
Having been unsure in regards to booking a further cruise next year I found that Peter has been so helpful with our final decision. Yes we've provisionally booked!
For this cruise - Feb 28th all the team within Limitless have been so helpful.
I sing the company's praises to all I discuss holidays with.
Well done Limitless!
2026年2月10日
Limitless Travel からの回答
Hi Lesley, Thank you for leaving us such lovely feedback- I will certainly pass this onto the rest of the team.
Thank you for being a returning Limitless customer- we appreciate you!- We are looking forward to seeing you both very soon!
Kind regards- Hayley- Limitless Travel
If you have questions, just ask the friendly staff
The information was clear & easy to understand, booking was very easy.Friendly, helpful staff.
The facilities were just what we needed, as mum can no longer travel on ordinary coaches..Limitless Travel took away all of the worries about mobility suitability of visiting places, having vetted everywhere beforehand.
2026年2月8日
Limitless Travel からの回答
Hi Sharon,
Thanks so much for travelling with us and leaving a 5 star review- we do appreciate it!
We are so glad you and your mum had a lovely time- we do hope to see you both again very soon!
Kind regards
Hayley- Limitless Travel
A very easy booking procedure with friendly and helpful staff
Layla is very friendly and helpful and I felt very comfortable chatting and booking with her .
2026年2月5日
Limitless Travel からの回答
Hi Diane,
Thank you for leaving a 5 star review. I will pass your lovely feedback onto Leyla.
We are looking forward to seeing you and hope you have an amazing time on your holiday!
Kind regards,
Hayley- Limitless Travel
If you want a holiday just relaxing
If you want a holiday just relaxing, then this is the holiday for you. The trip to Rome for the full day lived up to expectations. The trip to Pompeii, cost us 95 euros each , with a three hour drive each way, and you were supposed to get about four and a half hours at Pompeii, but unfortunately there was a road accident and we didn't get there until about 12.30 and by the time tickets were sorted, it was nearly 1 pm. Because there was a woman with a disabled husband, who wasn't with our group, who wanted to leave at 2pm but we managed to arrange to leave at 4pm, so we managed to get 3 hours at Pompeii, which was not long enough, as we only saw about a third of the site. Hotel/hostel was very misleading, they originally gave us a bedroom up a very steep slope and with my wife's medical conditions it was impossible. They gave us a room on the ground floor but with no view out of the window. Room was very basic, very thin mattreses, one dining room chair, no safety features, no slip mat in the wet room and no smoke alarm or fire instructions. The only mirror was the one above the sink, so if you were in a wheelchair, you wouldn't be able to see. We were so looking forward to some lovely Italian food, but there was no menu, it was eat it or leave it. I know we were in Italy but you don't want pasta every night for your second course. Mini buses were very dangerous, hardly any working seat belts, where there were any, as many were missing. San Felece market don't bother. Fruit and vegetables and cheese, and a few clothe stalls with imported goods on them. It's only a small market so you can do it in half an hour, and then back to the hotel/hostel. Be aware of all the hidden costs, air flights are not included, hiring a scooter was about 165 euros and not in the best of condition. Extra trips were very expensive. Beach cafe was lovely, but you had to pay 10 euros for loungers and umbrella every day. There was only one beach wheelchair and it was very worn almost to the point of falling apart. Limitless phoned us twice and they were so helpful, it gave us great confidence in the holiday, but the hotel let us down big style as none of my wife's needs were met. The airport assistance was first class, as were the helpers from Limitless, we did get some compensation back, but as this was a very special holiday to celebrate our golden wedding, we came home very bitterly disappointed. With all the add ons it cost a small fortune. We certainly won't travel with Limitless again.
2025年9月11日
自発的なレビュー
Limitless Travel からの回答
Hi Phil,
Thank you for taking the time to post a review of your experience.
We are very sorry to read that parts of your holiday did not meet expectations, particularly as this was such a special trip to celebrate your golden wedding anniversary.
We’re pleased that you found our team supportive , both in the lead-up to travel and during the holiday itself, and that airport assistance and the Rome excursion met expectations.
The trip to Pompeii was something that the hotel offered separately to the Limitless itinerary and we advised our guests that it was a long travel day if they wanted to attend.
Whilst we didn't manage the Pompeii trip on your holiday we gave your feedback to the provider, and subsequent changes have been made to ensure a more positive guest experience.
We are looking into working with the hotel to make changes and support to offer this trip for the 9 night duration holiday on the Limitless Itinerary for our group.
Following your return, you contacted us directly and we reviewed your concerns carefully.
We made changes to this holiday based directly on your feedback that you provided subsequent to your return in September last year.
This has included reviewing the suitability of the accommodation, reinforcing accessibility requirements with our local partners, and reassessing elements of the excursion programme and transport to ensure they align more closely with the standards our guests expect.
We also provided a goodwill gesture for yourselves and we were happy that we could provide a satisfactory and reasonable resolution to your concerns.
We are grateful that you brought these matters to our attention.
Guest feedback plays an important role in helping us improve and refine our holidays for the future.
We are genuinely sorry that this special occasion did not feel as it should have, and we wish you both all the very best moving forward.
Kind regards
Hayley- Limitless Travel
Cyprus discovery
Lovely lady to deal with (Milly).
I am very happy to be travelling with limitless travel and find them very obliging.Cyprus here we come!
2026年2月4日
Limitless Travel からの回答
Hi Patricia
Thank you for leaving a 5 star review.
I will pass your kind words onto Milly.
We hope you have a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
Really helpful advise and feel…
Really helpful advise and feel confident I shall enjoy my holiday as I’ll be in safe hands.
2026年2月4日
Limitless Travel からの回答
Hi Cynthia,
Thank you for leaving a 5 star review.
We are looking forward to meeting you and hope you have a wonderful trip away!
Kind regards,
Hayley- Limitless Travel
Very pleasant Travel Consultant who…
Very pleasant Travel Consultant who dealt with our enquiry courteously. Limitless seems to be so busy that it can be quite hard to get through to the right person. Politely dealt with when I did get through.
2026年2月3日
Limitless Travel からの回答
Good morning Joyce,
Thank you for taking the time to leave a review- we appreciate your feedback.
We hope you have a fabulous holiday!
Kind regards,
Hayley- Limitless Travel
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