Liquidline レビュー 

2,035
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... もっと見る

企業が回答しました

5つ星のうち5の評価

Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury

企業が回答しました

5つ星のうち4の評価

Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!

企業が回答しました

5つ星のうち5の評価

We are very pleased with the technical support provided by Liquidline. Ralph responded quickly to our request submitted through the online portal and, with his calm and knowledgeable approach, success... もっと見る

企業が回答しました

企業情報

  1. コーヒーメーカー提供業者
  2. 容器入り飲料水提供業者
  3. コーヒー店
  4. コーヒーの自動販売機
  5. コーヒー卸売業者
  6. 自動販売機提供業者

当該企業による記述

A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.

Liquidline

当該企業による記述

We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do.  When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables.  The result is local, personal service on a National scale.

連絡先

4.8

優良

TrustScore 5段階評価の5

2035件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(2,035)

過去12か月のレビュー数: 427

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent Customer Service

Taliska Shimwell was very proactive in helping resolve my query. She looked into the problem and called me back to explain the situation. She promised to call me back the following day to make sure the situation had been resolved, and I had my order, which she did.

2026年4月1日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

We’re delighted to hear that Taliska was so proactive in helping to resolve your query and kept you updated throughout. Providing clear communication and following through on promises is so important to us, so it’s wonderful to know Taliska delivered such a positive experience.

We’ll be sure to pass your kind comments on to her. Thank you again for your support.

5つ星のうち5の評価

Great service very helpful did went…

Great service very helpful did went extra mile to sort out for us decaffeinated coffee option
Well done and thank you Sarhan Harhara

2026年4月2日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

We’re really pleased to hear you received great service and that Sarhan went the extra mile to help arrange a decaffeinated coffee option for you. We’ll be sure to pass your lovely feedback on to him.

5つ星のうち5の評価

Sarhan came to install our coffee

Sarhan came to install our coffee machine at work. He was incredible and so helpful. Answered every question we had from cleaning to emptying our machine. Thank you so much!!!

2026年4月1日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Kacey, Thank you so much for your wonderful feedback!

We’re delighted to hear that Sarhan provided such an incredible experience during your coffee machine installation. It’s great to know he was able to answer all your questions and guide you through everything from cleaning to maintenance.

We’ll be sure to pass on your kind words to him—he’ll really appreciate it! If you ever need any further support, we’re always here to help.

5つ星のうち4の評価

We don't have that many issues with the…

We don't have that many issues with the machine, but when we do Liquidline respond quickly and efficiently. Normally it can be fixed with remote assistance, but if not they are there in a jiffy

2026年3月30日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Marie, Thank you for your kind feedback! We're pleased to hear that your machine has been running smoothly overall. It's great to know that when issues do arise, our team is able to respond quickly and resolve them efficiently—whether remotely or on-site. We really appreciate your support and look forward to continuing to provide you with reliable service.

5つ星のうち5の評価

Customer Service 1st Class

I would like to thank Lorraine @ customer services for the way she handled the problem with my order. She was very polite and understand, took control of the situation and sorted out a replacement / upgrade straight away. Lorraine is a credit to Liquidline. Thank you for your swift action.

2026年3月30日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Morning Michael, Thank you so much for your kind feedback.

We’re delighted to hear that Lorraine was able to resolve your issue quickly and efficiently. Providing polite, understanding, and proactive service is exactly what we strive for, and it’s wonderful to know Lorraine delivered this so well. We’ll be sure to pass on your compliments to her — she’ll be thrilled to hear them.

Thank you again for taking the time to share your experience and for choosing Liquidline. We’re always here if you need any further assistance.

5つ星のうち5の評価

great advisor

great advisor, really informative and helpful

2026年3月30日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Kerrie, Thank you so much for your kind words! We're really pleased to hear that you found the advice informative and helpful. It means a lot to know we’ve made a positive difference to your experience. If you ever need further support, we’re always here to help.

5つ星のうち5の評価

Dispute happily resolved

I earlier left a review complaining that liquidline refused to allow us to return an item which we ordered in error without paying to return it.
I wasn't happy as we have a lot of consumables off liquidline and thought we should receive some goodwill.
I have since been speaking to them and they have been very helpful, we have come to an agreement which we are both happy with.
Thank you for sorting that for us, we are now very satisfied.

2026年3月30日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Morning Ruth, Thank you for taking the time to update your review. We’re sorry for the initial frustration caused, but we’re really pleased we were able to speak with you and reach a resolution that works for both sides.

We truly value your continued custom and are glad to hear you’re now satisfied with the outcome. If there’s ever anything else we can help with, please don’t hesitate to get in touch.

Thanks again for your feedback and for working with us to resolve this.

5つ星のうち5の評価

Amy five stars

Amy in customer service was extremely helpful with my order and getting it to the right location thankyou so muc

2026年3月27日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Thank you so much for your kind feedback!

We’re delighted to hear that Amy was able to help with your order and ensure it reached the correct location. She’ll be really pleased to know she made a difference.

We truly appreciate your support and are always here if you need anything further.

5つ星のうち5の評価

What can I say!!

What can I say, Super impressed with this company!
We have 3 machines with them and we can't rate them enough. Maintenance and servicing is spot on, customer service is spot on. Charlotte who I have dealt with is amazing, so refreshing to speak to somebody that cares.
Best of all, the coffee is beautiful! :)

2026年3月26日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Wayne Thank you so much for your kind words! We really appreciate you taking the time to share your experience.

It’s fantastic to hear that you’re enjoying the machines and that our maintenance and customer service have met your expectations. I’ll be sure to pass your lovely comments on to Charlotte — she’ll be delighted to hear this!

And we couldn’t agree more… great coffee makes everything better ☕😊

5つ星のうち5の評価

My Good Experience!

My experience with this order was great!
Thanks Charlotte, and Lorraine, for your prompt response to my order.

2026年3月25日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Bronagh, Thank you so much for your lovely feedback! We're thrilled to hear you had a great experience with your order.

Charlotte and Lorraine will be especially pleased to know their prompt support made a difference. We'll be sure to pass on your kind words to them.

We really appreciate your support and look forward to helping you again in the future!

5つ星のうち5の評価

Always excellent

Always excellent service.

2026年3月17日
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Fiona, Thank you for your kind words! We're delighted to hear that you consistently receive excellent service from us. Your support means a lot, and we look forward to continuing to meet your expectations in the future.

5つ星のうち5の評価

Great Customer Service

Received great service from PAM. Thank you.

2026年3月24日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Niall, Thank you so much for your kind words! We're delighted to hear you received great service from Pam — we'll be sure to pass along your appreciation. If there's anything else we can help with, please don't hesitate to reach out.

5つ星のうち5の評価

very professional

very quick at dealing with the issue I had and have resolved it straight away. very professional!

2026年3月24日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Mark, Thank you so much for your kind feedback! We're really glad we could resolve your issue quickly and that you found our team professional. If you ever need any further assistance, we're always here to help.

5つ星のうち2の評価

We had a K2 fitted 5 months ago then we…

We had a K2 fitted 5 months ago then we started having problems with E90 fault had an engineer out Monday, Tuesday and Wednesday then same fault appears Friday, no one could come out til Monday. If I didn’t have a spare machine this would have meant a cafe with no coffee as they don’t have engineers work weekends. Communication from customer service is non existent as I emailed them Friday wanting an answer and now it’s Monday afternoon and still no response.
Engineer came today and replaced lots of parts and seems to be working fine but won’t know until tomorrow when the cafe is open again. Engineer was brilliant no complaints about him.
Hopefully this will make them contact me.
Spend about 8k on a machine then ignored when you raise a complaint

2026年3月20日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Morning Gareth, Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with your K2 machine.

We completely understand how critical reliable equipment is to your business, especially in a busy café environment, and we appreciate how disruptive this situation must have been—particularly over the weekend when support wasn’t immediately available. Your concerns regarding the delay in communication are also noted, and we sincerely apologise for not responding to your email as quickly as expected.

We’re pleased to hear that our engineer was able to attend and that you found their service to be excellent. We’ll be sure to pass on your kind comments. We also hope the repairs carried out have resolved the issue, but we agree that consistent performance over the coming days will be the true test.

Please be assured that your experience is not the level of service we aim to provide. We would really like the opportunity to follow this up properly, ensure everything is now working as it should, and address your concerns directly. One of our Team will reach out to under separate email.

Thank you again for bringing this to our attention—we value your business and are committed to improving your experience with us.

5つ星のうち5の評価

Excellent Service

The two engineers Tyler Ferguson and Gerry Lavery were excellent both in terms of skill, getting the job done and most importantly with customer service and focus

2026年3月11日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Morning Mandy , Thank you so much for your kind feedback! We're delighted to hear that Tyler Ferguson and Gerry Lavery made such a positive impression. It’s great to know their skills, efficiency, and strong focus on customer service stood out during your experience. We’ll be sure to pass on your praise to them—they’ll really appreciate it

5つ星のうち5の評価

very good as always

2026年3月16日
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Cameron, Thank you for your kind words! We’re delighted to hear that you had another very good experience with us. Your continued support means a lot, and we look forward to serving you again soon.

5つ星のうち5の評価

Fantastic having kirk over to install…

Fantastic having kirk over to install the new coffee machine in dream bangor

Great attitude and clear instructions

Thanks again

Conor

2026年3月18日
自発的なレビュー
Liquidline ロゴ

Liquidline からの回答

Good Afternoon Conor, Thank you so much for your kind review!

We’re delighted to hear you had such a positive experience with Kirk during your coffee machine installation in Dream Bangor. It’s great to know his attitude and clear instructions made everything smooth and enjoyable.

We’ll be sure to pass on your lovely feedback to him. Thanks again for taking the time to share your experience – enjoy your new coffee machine!

5つ星のうち5の評価

Placed a reorder

Placed a reorder - very straightforward and fast delivery

2026年3月13日
Liquidline ロゴ

Liquidline からの回答

Good Morning Elaine, Thank you for your kind review! We're delighted to hear that your reorder process was straightforward and that your delivery arrived quickly. We really appreciate your continued support and look forward to serving you again soon.

5つ星のうち5の評価

Excellent Services.

2026年3月13日
Liquidline ロゴ

Liquidline からの回答

Good Morning, Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience with our service. Your feedback means a lot to us and motivates our team to keep delivering the highest standards. If there’s anything more we can do for you in the future, please don’t hesitate to reach out.

5つ星のうち5の評価

Good quick service

2026年3月13日
Liquidline ロゴ

Liquidline からの回答

Good Morning Mark, Thank you for your kind words! We're really pleased to hear you found our service quick and efficient. We appreciate your support and look forward to helping you again in the future.

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