Live in the Light レビュー 

Speedy delivery and well packaged. Happy with my products so far.

The plushtoy is adorable. The shipping was fast and very well packed.

Live in the light is one of the few companies who not only offer a fantastic range of clean skin care products but they also put a considerable amount of effort into the meaningful aesthetics of presenting the products to their customers. I for one always wait with great anticipation for my purchased items to be delivered as there is always that extra touch of magic added to the order.

Love the items purchased, goods arrived safely.

The delivery drivers always happy and helpful.

Yes a great experience.

I’m glad I didn’t read the reviews before ordering as I would have missed out on a wonderful experience with this company !
I am delighted with every aspect of my purchasing through them .
The products were beautifully packaged and I actually felt a little teary when opening the parcel (a little over the top on my part🤭) due to a few bad experiences of late with other companies.
I am over the moon to have found Live In The Light and thoroughly recommend them !
Thank you so much for wonderful products and excellent service ..💖🌹💖xxx

❤️ love products ✨️

I placed an order almost 2 weeks ago and was told that one of the items was out of stock and would I accept a different shade. I declined and asked for that item to be refunded. I received a reply offering me a different shade again, which I again declined and asked for a refund. I heard nothing back so, after several days, I contacted the company to again ask for a refund for the out of stock item and asking if the other item in the order would still be delivered. I received a reply offering me a different product in place of the out of stock item and no word on what has happened to the other item in the order. I again declined the alternative product and asked again for a refund.

Since then, I have heard nothing and the other item in the order hasn't been delivered either. I have no idea if it's still coming or if I will ever get a refund for the out of stock item.

Others seem to have had a positive experience with this company, so maybe I've just been unlucky. But I will certainly never be buying from them again.

This service is absolutely terrible as I ordered 2 shampoo and conditioner last April (2026) and I waited for 2 weeks and it never arrived after many emails and they made an excuse saying the truck broke down but why didn’t they contacted and informed me instead of me chasing them up then last week I ordered 2 shampoo and suncream for holiday… it has arrived but only 1 shampoo and suncream, I ordered 2 shampoo so I contacted them immediately and left voicemail message, no reply… 4 emails and 3 voicemails and still no reply! I felt they have robbed my money and broke my trust! Will never order again with them.

I’ve never received my order. The tracking information states that the package was “left at the front door.” However, I live in a residential development where all deliveries must be handed to the concierge. Couriers do not have access to individual apartments, and there is no front door where a package could have been left. I have already checked with the concierge, and they have confirmed that they did not receive my parcel. And that’s the second time I’m having this type of issue with the delivery process

I recently purchased the Best Skin Ever Face oil and had an issue where the lid, which appeared secure, gave way when I picked up the bottle, causing it to smash on the floor and losing the entire product. As it's a glass bottle, it shattered completely.

When I contacted Live in the Light to raise this as a safety concern and request a replacement or refund, I was told by a member of staff that it was "common sense" not to pick up a glass bottle by its lid, and that they had never had anyone else "blame them" for dropping one. My follow-up email was ignored entirely for three weeks with no response.

The customer service I received was dismissive, condescending, and unprofessional. I've had to raise a chargeback with my bank to recover my money. Really disappointing for what is otherwise a lovely product.

Fast and discreet service

Service clientèle déplorable !
2 commandes toujours pas reçues, des suivis de livraison approximatifs et inquiétants, l'un d'eux indique "This job is cancelled and does not require invoicing". Le "travail est annulé" ???
3 mails au service client et il ne daigne même pas répondre, c'est une honte !!
Un site qui n'est pas à la hauteur des marques qu'il revend. Que les clients fuient ce site et les marques aussi car par son service client, ce site nuit gravement à l'image des marques qu'il revend !!!

Product ordered came on time and was beautifully packaged. Will use again and highly recommend.

I’m writing here as I emailed previously and haven’t received a response. Order nr: 54404

I placed my order on 25 June. Payment was taken immediately, and tracking details were provided the same day. However, there has been no movement on the tracking, and I have never come across the postal company Miracle International Limited before. Their tracking system seems very unusual, and my parcel has shown no progress since 25 June.

I’m unclear whether this company holds stock in the UK or ships products from overseas before sending them on to customers in the UK. I emailed for clarification but have not received a reply.

I purchased the Living Libations baby products, and had I known delivery would take this long, I would have ordered from elsewhere. It’s also very inconvenient that there is no contact number or online chat service available. The only method of contact is email, and unfortunately responses do not appear to be provided in a timely manner.

Overall, this has been a very disappointing experience, and I expected better. If I do not receive a response by close of business on Thursday, I will unfortunately have no option but to open a dispute with PayPal.

Item broke within 2 days of using it and no response to my emails.

This was my first (and last) time using this company. I purchased an eyeshadow from the brand 100%pure. I have a serious allergy to nickel so heard of this nickel free brand and purchased via the Live in the Light retailer instead of direct (big error). The retailer sounded good, all natural products etc. so I thought they were legitimate. Within a couple of days of using it the eyeshadow pan has come away from the eyeshadow container. I travel a lot and this eyeshadow will need to come with me but now having it loose from its pan poses the risk of shattering. I don’t want to use a ‘superglue’ to stick it back as this product is used on my eyes and that then poses a further risk of irritation, nor should I have to.

I reached out to the company to ask how they will rectify but my emails have been ignored. I’ve completed their survey that they say they’re so passionate to receive in order to build their business as apparently they want customer satisfaction. I received an auto response that someone will contact me but still nothing….

It makes me wary that the item is old if it’s fell apart all ready and this is not acceptable when using on such a sensitive part of the face.

In response to your message: I have only received the email you just sent me. There were no others.

As for refilling the eyeshadow, you cannot refill it. It’s clearly stuck on with some form of glue (special glue id hope as it’s an eye product) It’s impossible to refill unless you use glue

I hsve not received my order.. emailed several times and no response..

I have ordered from this site before and was happy with the service but on this occasion I was left disappointed.
The goods I ordered were fine however the customer service I received was very poor.
I made an order on a bank holiday weekend but as I wanted my items as soon as possible I chose and paid for next working day delivery. I assumed my order would be processed on the Tuesday after the bank holiday Monday and I expected to receive it the next working day which would have been Wednesday.
I received an email on the Tuesday (day after bank holiday Monday) telling me my order was on the way. I’m sure anyone else would assume that meant the order had dispatched!
I didn’t receive it until a week later, the following Monday.
I had contacted CS asking if I could have the delivery fee that I paid for refunded because I didn’t get what I paid for.
The response from Sue was very unprofessional and abrupt, suggesting that as my order was due for delivery that day she would be ‘happy to cancel the whole thing and tell the driver not to bother’!
I don’t think that is the attitude to have. When I questioned why they offer a next working day delivery option if it can’t be fulfilled, she said that as it was a sale week it was impossible to guarantee that.
Then don’t offer it if you can’t fulfill it!
You’re happy to take the extra money for a next working day delivery charge but you’re not giving it. I wouldn’t have chose that option if I knew I wasn’t going to get it!
I don’t appreciate the rude response to my valid point.
My last email I sent in reply has just been ignored.
The products I received were good but I don’t rate the customer service I received and I wouldn’t recommend anyone pays for next working day delivery as you probably won’t get it, and don’t expect a refund for your delivery charge either!
ETA: In reply to your response, at NO point did I EVER request to cancel my order so please do not lie. I also never rang ‘Miracle’ at all, I have no contact for them so I’m not sure why you’re making that up. I NEVER wanted to cancel my order at any point, that was your rude and unprofessional suggestion. All I requested was a refund for the next working day delivery charge that I never got. I suggest you read back through the emails we exchanged. I still have them if you don’t! Ultimately don’t offer a next working day delivery option if you can’t fulfill it!!!

Exceptional service! Shipped on time, received in timely manner, packed with upmost care and the packaging was WOW 🤩
Attention to detail is an understatement.
Keep up the good job!

Beautifully packed with care. Good delivery timeframe. Product as it should be.