Lloyds Family Jewellery レビュー 

229
TrustScore 5段階評価の5

4.9

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I bought an Emerald and Diamond ring for my wife's birthday. She was absolutely delighted with it. I went for standard delivery, it arrived by Royal Mail guaranteed 1pm delivery in a couple of days.... もっと見る

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5つ星のうち5の評価

A stunning ruby and diamond eternity ring bought as a 40th wedding anniversary present. From ordering online I had immediate communication from the owner himself. I was a little unsure about purchasin... もっと見る

企業が回答しました

5つ星のうち5の評価

I wanted to buy a special aquamarine ring to mark my retirement. The choice was amazing and I enjoyed choosing the perfect one for me. From the moment I ordered a ring Matthew Lloyd made contact and k... もっと見る

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5つ星のうち5の評価

I was looking for a specific piece, a pendant, to match a pair of earrings my fiancé had. I found a very close match on the Lloyds Family Jewellery website. As the pendant was required urgently for ou... もっと見る

企業が回答しました

企業情報

  1. 宝石店

当該企業による記述

Diamond jewellery specialists since 1969, we offer expert service at every level, we endeavour to offer exceptional and personal customer service. Showcasing the best in classic and contemporary diamond and gemstone designs, our jewellery is expertly crafted and all natural while still offering the very best value.


連絡先

4.9

優良

TrustScore 5段階評価の5

229件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

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4.9

すべてのレビュー

(229)

過去12か月のレビュー数: 68

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5つ星のうち5の評価

Easy ordering process

Easy ordering process, communication first class and keeps you informed on all the state of your order. Tracking process was very good. Would use Lloyds Family Jewellery again.

2026年3月6日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Tim, that’s such great news we’re so pleased you’re happy with everything. Thank you very much for your review it’s very much appreciated.

5つ星のうち5の評価

Stunning Ruby ring

From ordering on line, to the delivery, Matthew kept me informed at every stage. The ring that I purchased for my wife, as a present for our Ruby wedding anniversary, is simply stunning. Thank you Matthew and everyone at Lloyd's family jewellers for putting a huge smile on my wife's face, and a gorgeous ring on her finger. Would definitely recommend to anyone.

2026年2月22日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Thank you very much for your kind review. That’s amazing news, we’re really pleased to hear the ring made such a special gift for your Ruby wedding anniversary ❤️ It was a pleasure to help, thanks again!

5つ星のうち5の評価

Great quality

Great quality earrings from Matt. Customer service was excellent also.
Will definitely buy again from Lloyds.

2026年2月13日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Great news! Was our pleasure thank you very much for the review 😊

5つ星のうち3の評価

Loved my necklace but I feel the chain…

Loved my necklace but I feel the chain is very poor quality - broke after two months
Advised I could return at my own cost for it to be checked for manufacturers fault but prob just wear and tear 😢

2026年2月12日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Catherine, thanks for your review. We’re pleased to hear you love your necklace purchased last June, though we’re sorry to hear the chain had snapped.

Fine gold chains are naturally quite delicate because they are lighter and thinner than a more robust thicker chain. It’s a style choice and the reason many like to wear them as they prefer the look and feel of finer more delicate chain. But this does mean they can break more easily so require some maintenance from time to time.

We will of course repair or replace faulty items and reimburse your return postage should there be a manufacturing fault, it’s just part of our terms that we need to have items assessed by the manufacturers. If the damage is deemed accidental, we can provide a repair quote for repair when possible.

5つ星のうち5の評価

Sapphire & diamond earrings

Over the moon with my purchase. Came in lovely packaging & was free delivery. I am a very happy bunny.

2026年2月5日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Lynn, oh that's brilliant news, really glad to hear you loved the earrings and the packaging 😊 Thanks again!

5つ星のうち5の評価

Matthew was extremely friendly and…

Matthew was extremely friendly and helpful and kept me in the loop constantly about the shipping of my order. The pendant itself was really good quality and packaging extremely well. Will 100% use them again

2026年1月28日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Ashley, ah that’s amazing we’re so pleased you’re happy with everything! Thanks so much for your review, It’s really appreciated. We look forward to hearing from you again in the future.

5つ星のうち4の評価

Ordered a pendant online

Ordered a pendant online, received email the next day from Matthew advising that it was out of stock. Options given.. either different pendant or could have new one made. Opted for having one made, given realistic lead time and informed when dispatched. Item arrived safely and looks v nice.

2026年1月27日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Mike, so pleased you're happy with the cross pendant 😊 ah yes those do tend to sell out quickly mid December unfortunately, glad we could get one on back order for you, Thanks for the review it's much appreciated.

5つ星のうち5の評価

Everything from start to finish was…

Everything from start to finish was easy! Amazing service. They offered a substitute of my ring until I waited for mine to be ordered and delivered. Its come beautifully package. I was fully updated and informed. All correspondences had been quick
5* start service couldn't of asked for better. Thank you

2026年1月23日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Thank you so much for your lovely review. I’m really glad everything felt easy from start to finish. It’s great to hear you were happy with the updates and the packaging too. Thanks again for choosing us, it really is appreciated 😊

5つ星のうち5の評価

My wife lost her eternity ring it had…

My wife lost her eternity ring it had been in her posetion for over forty five years and we had been looking for a replacement ring over the past month. After looking on the internet we found that Lloyds family jewellers had a exstencive selection so when I looked up there reviews I was pleased to see that they were given a very positive review.I was able to place an order very easily and I was pleased to receive a email confirming my order along with the contact details and was able to talk to the sales manager Matthew he was very helpful in giving me assistance with the delivery process the ring came three days later Matthew kept me informed and my wife was very happy with the ring.I would like to say a big thank you to Matthew for his help and the way he treated me.
Kind regards
Paul Bostock.

2026年1月23日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Thank you for your kind words and for sharing your experience. We're really pleased we were able to help you find a suitable replacement and that your wife is so happy with the ring, the most important part 😄 It was a pleasure assisting you throughout the process, and I really appreciate you choosing us!

5つ星のうち5の評価

Stunning ring, outstanding customer service

I found a beautiful emerald ring on the website after searching for ages for one I really loved, and this one was perfect. Even better, it was in the January sale. I accidentally ordered the wrong size, but Matthew was incredibly helpful, he guided me through choosing the correct size and arranged the replacement with no fuss at all. The ring arrived the next day, beautifully packaged, and looks exactly like the images online. The whole experience felt very high-end from start to finish, and the customer service was genuinely excellent. I wouldn’t hesitate to order from this jeweller again…. And the emerald / diamonds came with a certificate of authenticity! Will be back.

2026年1月22日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Thank you so much for taking the time to leave such a lovely review. I’m really pleased we could get the sizing sorted quickly and that the ring arrived exactly as expected. It’s great to hear the whole experience felt special from start to finish, and I’m glad you appreciated the certificate too :) We’d be delighted to help you again in the future!

5つ星のうち5の評価

Excellent customer service

Excellent customer service, from beginning to end. Matthew was so helpful and made the buying process so easy. Delivery was incredibly quick, packaging was lovely and the product is outstanding. Thanks so much Matthew!

2026年1月13日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Thanks so much for the lovely review it's very much appreciated. We're so pleased you're happy with everything!

5つ星のうち5の評価

Purchased a new ring for my partner…

Purchased a new ring for my partner after quoting the size she told me which was required only to find Matthew sent me a message suggesting it may be smaller than the size quoted. when the ring arrived it was a perfect fit so well done Matthew you were correct.
Merry Xmas James

2025年12月15日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi James, thank you so much for the great review and for your continued business it’s very much appreciated. We’re so pleased you’re both happy with the ring and service 😊

5つ星のうち5の評価

Couldn't be happier

Couldn’t be happier with the service I received from Matthew. I was kept up to date throughout the ordering and sending process. The ring is beautiful and exactly as described. Packaging is also very high end looking and really adds to the whole experience.

2025年12月17日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Ah that’s amazing news! So pleased you’re happy with everything. Thanks so much for the great review 😁

5つ星のうち5の評価

First time, but not the last time.

Superb communication from a lovely to deal with family business and an item purchased at a very competitive price point.
Would recommend highly - so much choice and after sales care is spot on.
Thank you Matthew.

2025年12月9日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Richard, thank you very much for your kind words and for taking the time to leave such a thoughtful review. We’re really pleased to hear you’re so happy your experience with us. Your recommendation means a lot and we look forward to helping you again in the future 😊

5つ星のうち5の評価

First class customer service

Beautiful ruby ring, exactly as described.
Customer service is first class and I would highly recommend.
Thank you

2025年11月26日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Diane, thank you so much for your review we’re so happy you’re pleased with it 😊

5つ星のうち5の評価

Wonderful company

Beautiful ring also lovely packaging
Quick delivery I ordered the wrong size got an email sorting this out straight away excellent company would definitely recommend and use again

2025年11月21日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Tracy, that’s great news, pleased to hear you were happy with the added touches 😊 thank you very much for your review!

5つ星のうち5の評価

Engagement Ring

I received an absolutely stunning engagement ring from Matthew. Perfectly packaged, excellent communication and a very clear and easy process from start to finish.
If you’re hesitant about buying from an online store..don’t be, Matthew will guide you through every step.
10/10

2025年11月21日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Jools, that’s brilliant news! We’re so pleased you’re happy with everything. Thank you very much for taking the time to leave a review it’s very much appreciated.

5つ星のうち5の評価

Really helpful and very good pricing too. Natural diamonds and emerald.

Was looking for something unique for my wifes birthday coming up. I was hunting for a natural emerald and natural diamond eternity ring and came across Lloyds.

Had a really good chat with one of the employees there over the phone and he spent the time answering every question I had about origin, type, quality and what I should look out for when buying emeralds.

Ordered the ring and recieved it a few days later well packaged and presented in a box.

2025年11月24日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Kam, brilliant news! Thanks for taking the time to share your experience. It is great to hear we were able to guide you through the details of emerald and diamond quality and help you choose the right ring. We so pleased it arrived ready for your wife’s birthday. If you ever need any further assistance, we are always here to help.

5つ星のうち5の評価

Great item at a very good price… thoroughly reccomend Lloyds

Great item at a very good price .Arrived in very good and secure packaging. Excellent communication from Lloyd's throughout purchase The item itself was in excellent Lloyd's FJ designed box including a very impressive certificate of value - quite rare nowadays, normally have to pay extra. The lovely locket is in a protective plastic covering which I have not removed as item is Xmas present for wife ,which I am sure she will love along with Lloyd's designer packaging. All in all a great experience and I thoroughly reccomend Lloyd's as a first stop for purchases

2025年11月21日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

Hi Philip, thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that the locket, packaging and the certificate all arrived safely and met your expectations. It’s great to know the presentation added to your experience 😊 We hope your wife loves her gift, and we appreciate your recommendation. If you ever need anything in the future, we’re always here to help.

5つ星のうち5の評価

very happy with the ring arrived on…29/10/25

very happy with the ring arrived on time very well presented with gift bag ect would 100% recommend lloyds great service from start to finish

2025年10月25日
自発的なレビュー
Lloyds Family Jewellery ロゴ

Lloyds Family Jewellery からの回答

That’s such great news thank you for letting us know, so pleased you’re happy with everything :)

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