Very welcoming store on Chiswick High Road - my grandchildren, called Arlo and Jacob funnily enough, were delighted by the cookies and lots of games to play - genius because it gave myself and my... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Exception friendly staff on hand to advise and help learn more about product ranges and made to feel very welcome. After one and half hours we finally walked away knowing we'd chosen the right sofa, t... もっと見る
企業が回答しました
I don’t think I can give a proper review if I am still waiting for the pillowcase. How is it appropriate to ask for a review before customers have tried out the product? I didn’t expect pillowcases t... もっと見る
企業が回答しました
The selling service is good ( excellent in Chiswick, not so good in Battersea) the products are lovely. Communication, waiting time and delivery is below standard. Still waiting for the refund of an o... もっと見る
企業が回答しました
企業情報
Loaf - Chiswick について
当該企業による記述
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
当該企業による記述
連絡先
147 Chiswick High Road, W4 2DT, London, England, 英国
- 02031418300
4.4
優良
52件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff and lovely shop !
All the staff was lovely and very helpful and knowledgeable, in particular Andrei, who we mostly dealt with, was very kind, friendly and professional. Thank you very much!
2025年10月19日
自発的なレビュー
Loaf - Chiswick からの回答
Hi Paola,
Thank you so much for taking the time to leave us a lovely review.
We’re delighted to hear that you had a pleasant experience during your visit to our store and that Andrei was was knowledgeable and helpful.
We'll make sure to pass your feedback to the Andrei and the team
Warm regards,
Cynthia
Great service from very friendly staff
Great service from very friendly staff. And the shop is so nicely set out and welcoming
2025年10月5日
Loaf - Chiswick からの回答
Hi Debbie,
Thank you so much for your lovely review
We’re delighted to hear you received great service from our friendly team and enjoyed the welcoming atmosphere of the shack.
It’s lovely to know we made your visit such a positive experience.
Warm regards,
Cynthia
Opening hours needs to be longer to…
Opening hours needs to be longer to help with people working in the office ..
not enough products in show rooms
Renumeration needs to be considered as this impacts overall feeling for consumers.
2025年10月1日
Loaf - Chiswick からの回答
Hi Atul,
Thank you for your valuable feedback.
I understand that extending our opening hours could better support customers who work standard office hours and this is something we are actively reviewing to improve accessibility and convenience.
Regarding product availability in our showrooms. I appreciate your observation. We're currently working on optimising our showroom layouts and stock rotation to ensure a wider and more representative range of products is consistently on display.
We also acknowledge your point on remuneration. While this is a broader topic. I recognise how employee satisfaction and morale directly impact the customer experience. Your comments will be shared with our teams for further consideration.
I truly appreciate you taking the time to share your thoughts. It's feedback like this that helps us improve.
Kind regards,
Manny.
Don't bother buying from Loaf. Terrible post sale service
Don't bother buying from Loaf. Terrible post sales service. You spend a small fortune on a sofa, then if something is wrong, no chance of actually getting any response. If you can be bothered to hold on calling them (I've waited for around 90 min on a few occasions), the agent you speak to will make all sorts of promises to resolve the issue, you may even get an email response back, and then nothing again for weeks. My problem has been ongoing for over 4 months. They messed up the replacement order too. I am still stuck with a sofa that is completely uncomfortable on the back (manufacturing issue),out of pocket and seemingly no way to get hold of anyone at Loaf that can sort this out. Currently thinking of renting a van and delivering the rubbish sofa to their head office and dumping it there. Very disappointed and definitely would warn anyone off using Loaf!
2025年9月24日
自発的なレビュー
Loaf - Chiswick からの回答
Hi Bernie,
Thank you for sharing your feedback.
I can see that a member of our team has already been in touch with you and a resolution has been agreed. Please rest assured that we’ll be following along closely to make sure everything progresses as smoothly and swiftly as possible.
If there’s anything else we can assist you with in the meantime, please don’t hesitate to let us know.
Best regards,
Paris
Lovely store
Lovely store! A lot of sofa samples, and really easy to see and pick fabric in person! Amazing experience. Staffs are very kind and helpful too, Andrei helped me a lot, thank you Andrei☺️
2025年9月20日
自発的なレビュー
Loaf - Chiswick からの回答
Hi Li,
Thank you for your kind words, and for taking the time to leave us a review.
It's wonderful to hear that you've such an amazing experience in our Shacks, and I will make sure Andrei receives your feedback - I'm sure it'll make their day.
Kind Regards,
Peter.
Gorgeous sofas and amazing customer experience
We absolutely loved our experience at loaf.
In store and online, the sofa models and designs are gorgeous, and so comfortable to try.
The free fabric swatches are so useful to help you make a decision. And the team in loaf Chiswick were so helpful, patient and attentive. They didn't feel pushy at all, and really just wanted to help you make the right decision for you.
Andrei, in particular went above and beyond to help us choose our sofa, he let us try so many sofas, gave us advice and recommendations on sizes and fabrics.
Absolutely wonderful experience, highly recommend choosing it for your next sofa.
2025年8月25日
自発的なレビュー
Loaf - Chiswick からの回答
Hi Marie,
Thank you so much for your wonderful review! We’re thrilled to hear that you loved your experience both online and in store and that our sofas (and fabric swatches!) helped make your decision easier.
It’s especially lovely to hear your kind words about our Chiswick team and Andrei in particular. We’ll make sure your feedback is shared with him, as I know he’ll be delighted to hear he made such a positive difference to your visit.
We hope you enjoy your new sofa for many years to come and we’d be delighted to welcome you back anytime.
Best regards,
Paris
Tia was extremely helpful in the Loaf…
Tia was extremely helpful in the Loaf showroom in Chiswick. We ended up buying the Groover sofa and can't wait to have it delivered. Thanks Tia for all your help and making our experience so joyful.
2025年8月24日
Loaf - Chiswick からの回答
Hi Steini,
Thanks so much for your lovely message!
We're so pleased to hear that Tia made your visit to our Chiswick showroom such a joyful one. She’ll be chuffed to know she helped you find your perfect match in the Groover sofa!
We hope you absolutely love it once it arrives and enjoy many comfy moments ahead.
Warmest Regards,
Paris
Greeted by lovely team along with my…
Greeted by lovely team along with my dog Bertie. Tested the sofa I came to see as did Bertie then decision made proceeded with the purchase. Nice showroom, nice staff, good dog treats.
2025年8月23日
Loaf - Chiswick からの回答
Hi Tabitha,
Thanks so much for your brilliant review!
We're so glad you and Bertie felt welcome, our showrooms are always better with a four-legged visitor!
We’re delighted to hear you both approved of the sofa (and the dog treats!). We’ll be sure to pass your kind words on to the team.
Wishing you and Bertie many comfy days ahead!
Warmest Regards,
Paris
Loved trying out the sofas
Trying out the sofas on display was of primary importance, and the complimentary water helped in the heat.
Liam at the Chiswick branch was great, and shared some good advice about cats, furniture and protection.
2025年8月15日
Loaf - Chiswick からの回答
Hi Carole,
Thank you for getting in touch and taking the time to leave us a review.
It's fantastic to hear about your experience at our Chiswick Shack, we'll pass on your kind words to Liam - I'm sure it will make his day.
If you need anything at all don't hesitate to get back in touch, we're always happy to help.
Kind Regards,
Peter.
Excellent selling and advice from the staff
I went to the Chiswick branch to ask about sofa bed and the staff was nice, very helpful, showed all the different models, and suggested the right models according to my needs.
2025年7月26日
Loaf - Chiswick からの回答
Hi Audrey,
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that the staff at our Chiswick shack were nice and helpful to you. Adding a piece of Loaf to your beautiful home is such a wonderful investment, and we totally understand how important it is to make the right choice that suits your needs.
Our staff is always here and ready to assist you whenever you need, and you’re always welcome to visit us anytime.
Keep Loafing on!
Warm regards,
Cynthia
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。