The showroom team was absolutely amazing but the delivery and the product knocked the shine a little. The chest of drawers is being replaced. No problem. The process just takes a little time. The bed... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great website - really clear to look at the different options visually and wonderful to have all colours and materials for all sofas. We ordered online but we did go to a store to sit on the sofas whi... もっと見る
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Made very welcome but had to leave and return later to allow the store team time to apply a £100 voucher given to us by Loaf some months ago because of delivery issues with an earlier order. Also, the... もっと見る
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This would have been a five star for Josh, Brand Ambassador, as he saved the day. It also would have been a five star for Solihull Loaf location, as they provide the best shopping experience... もっと見る
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企業情報
Loaf - Solihull について
当該企業による記述
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
当該企業による記述
連絡先
Mill Lane 59-65, B91 3AT, Solihull, England, 英国
- 02031418300
4.8
優良
158件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 95％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love this store!
Lovely range of comfortable sofas in a brilliant range of fabrics. Welcoming, bright stores laid out in a very appealing way. Friendly, cheerful and helpful employees. Chocolate!
Bought two slow riser sofas in flint clever velvet. Can't wait to see them in our home. I think they will look fab!
2025年10月25日
Loaf - Solihull からの回答
Hi Sheila,
Thanks a bunch for such a lovely review!
We’re chuffed to bits that you enjoyed visiting our store (and the chocolate, of course). The Slow Risers in Flint Clever Velvet are a cracking choice, we’re sure they’ll look absolutely fab in your home!
Warmest Regards,
Paris
Nice comfy sofas that last long and…
Nice comfy sofas that last long and clean and tidy
2025年10月21日
自発的なレビュー
Loaf - Solihull からの回答
Hi,
Thank you so much for your kind words!
Amazing to hear you’re enjoying our sofas. Every piece is designed with both comfort and durability in mind, using high quality materials that are easy to maintain and keep looking fresh for years. We believe great furniture should not only feel good but also make life simpler and I’m so glad that’s been your experience!
Kind regards,
Manny.
Warm welcome but IT and price issues
Made very welcome but had to leave and return later to allow the store team time to apply a £100 voucher given to us by Loaf some months ago because of delivery issues with an earlier order. Also, the price was considerably more than when we researched 3 weeks ago.
2025年10月24日
Loaf - Solihull からの回答
Hi James,
Thank you for sharing your feedback.
We’re really pleased to hear you felt welcome in store, though we’re sorry to learn there was a delay in applying your voucher and that you noticed a price change since your earlier visit. We completely understand how frustrating that must have been.
Your comments have been shared with the relevant team so we can review how we handle vouchers and ensure the process is smoother in future. We truly appreciate your patience and understanding and we hope you were able to find something you love despite the hiccups along the way.
Kind Regards,
Paris
Loaf - Solihull からの回答
Hi Mr Richardson,
Thanks so much for your review
We’re delighted to hear you found our team pleasant and knowledgeable that’s exactly what we love to hear. We’ll be sure to pass your kind words on to the team.
Warm regards
Cynthia
Staff really helpful.
Staff really helpful and gave plenty of time to us as we were making decisions
2025年10月19日
自発的なレビュー
Loaf - Solihull からの回答
Hi there,
Thank you so much for your review.
We’re so pleased to hear that you enjoyed your visit and found the team very helpful. we always want our customers to feel relaxed and never rushed while finding pieces they love.
Keep Loafing!!
Warm regards,
Cynthia
Why can’t shopping always be like this?
We visited the Solihull showroom today and had the pleasure of meeting a lovely sales assistant who spent time with us while we decided on an occasional chair and bed frame. She happily organised fabric samples, offered advice when asked and made the purchase process a pleasure. We left the store with a really nice feeling of being looked after. We even received free hot chocolate sachets and a few chocolate treats too. This is how shopping can and should be. There is only one regret. We didn’t ask the assistant her name or I would have mentioned this here. She should be commended for her fabulous customer service.
2025年10月25日
自発的なレビュー
Loaf - Solihull からの回答
Hi there,
Thank you so much for your wonderful review!
We’re thrilled to hear you had such a positive experience at our Solihull showroom and that our team made you feel so well looked after. We’ll be sure to share your kind words with the store they’ll be delighted to know they made such a great impression!
Warm regards,
Cynthia
Can’t wait for new sofa
After an ordering a sofa from another company that I had to send back as it wouldn’t fit through my front door,I was assured my choice of a flat pack sofa would do. Plenty of choice of designs and fabrics, no pushy salespeople and an enjoyable experience. Also ordered a chair and it’s arriving next week! Thanks to Pete at sofa Solihull.
2025年10月25日
自発的なレビュー
Loaf - Solihull からの回答
Hi Cindy,
Thank you so much for your review.
We’re delighted to hear you had such a fantastic experience at our Solihull shack
It’s wonderful to know that you’re so happy with the products you chose. we always want our customers to feel relaxed and never rushed while finding pieces they love
We really appreciate your feedback and will ensure we pass them on to Pete
Warm regards,
Cynthia
Happy Loafer!
After some initial confusion around scheduling the “will it fit” consultations, Loaf pulled it out of the bag!
Great ordering experience and some great advice on fabric and colours. I was even given a little token for the previous hiccup, which restored my faith! I’m now a happy Loafer!
2025年10月22日
Loaf - Solihull からの回答
Hi Mike,
Thank you so much for your lovely review!
We’re delighted to hear that, despite the initial hiccup with scheduling, everything worked out smoothly in the end. It’s wonderful to know you enjoyed the ordering experience and found our fabric and colour advice helpful.
We’re so glad your faith has been restored, welcome to the Loaf family!
Warmest Regards,
Paris
Loaf - Solihull からの回答
Hi There,
Thank you so much for your kind feedback.
We are so pleased to hear how helpful and friendly our Shack Assistants were.
We look forward to you receiving your Loafy Product.
Please let us know if there is anything else we can assist with.
Warmest Regards,
Paris
Welcoming helpful staff
Welcoming smiley happy staff, perfect balance of customer service and leaving is be. Great product knowledge and very helpful.
2025年10月22日
自発的なレビュー
Loaf - Solihull からの回答
Hi Emma,
Thank you so much for your kind words! We’re thrilled to hear that you found our team welcoming, friendly and helpful. It’s wonderful to know they struck just the right balance between being available and giving you space to browse.
We’re also delighted that their product knowledge helped make your visit a positive one. Feedback like yours means a lot to us and to the team in-store.
Thanks again for taking the time to share your experience, we hope you enjoy your new Loaf piece!
Warm regards,
Paris
Great service and advice
The key point was a very helpful store assistant who guide us around the store and the sofa selection. First rate service and next day arranged link to order the sofa. Excellent experience
2025年10月20日
Loaf - Solihull からの回答
Hi Kelvin,
Thank you so much for your feedback.
We are thrilled to hear how helpful our Shack Assistant was, guiding you around the store and showing you our different ranges and collections.
Please let me know if there is anything else we are able to assist with.
Warmest Regards,
Paris
Loved the gorgeously cute names of the…
Loved the gorgeously cute names of the sofas! The assistants were extremely helpful whilst not being a nuisance. Also, the snacks added a nice touch .
2025年10月18日
Loaf - Solihull からの回答
Hi Linda,
Thank you so much for your lovely review!
We’re delighted to hear you found our loafy sofa names cute and gorgeous, and that our little bags of goodies added to your lovely experience.
It’s great to know the team were very helpful while giving you space to explore
Warm regards,
Cynthia.
Great experience at Solihull with Jack!
Had a brilliant experience in the Solihull store with store manager Jack who was incredibly helpful and kind. He helped us with our decision to buy a Dawdler sofa and had such a lovely warmth and friendliness that made the whole buying experience really fun. Huge thanks to Jack!
2025年10月18日
Loaf - Solihull からの回答
Hi C. Gill,
Thank you so much for your kind words!
It’s wonderful to hear you had such a brilliant experience at our Solihull store. Jack will be absolutely delighted to know that his warmth, friendliness and support made your visit so enjoyable. Congratulations on choosing the Dawdler sofa. I hope it brings you comfort and joy for years to come. I’ll be sure to pass on your thanks to Jack!
Hope to hear from you soon!
Warm regards,
Manny.
Fabulous visit to Solihull Shack !!
We had such a good visit ( first time we have been) to the Loaf shack in Solihull.
The staff were incredibly helpful & friendly - sharing some good information to help with our choices.
We initially went on Saturday and Jack was so impressive : really good pitch of offering help, but leaving you to browse too. Nothing was too much trouble!! We also met Pete, who again was brilliant.
I returned on the Sunday to place our order - Pete dealt with my order, again super friendly and helpful. He was training a new member of staff ( Sia / not sure spelt correctly!) who again was so smiley . The staff as a team were definitely impressive, and couldn’t recommend them enough.
It was such a good experience , and so nice to purchase in a store rather than online for a change!!’ we will definitely return ,
2025年10月11日
自発的なレビュー
Loaf - Solihull からの回答
Hi Lorraine,
Thank you so much for your lovely review.
We’re delighted to hear you had such a fantastic first time experience at our Solihull shack!
It’s wonderful to know Pete and the team made such a positive impression, and that you’re so happy with the products you chose. We really appreciate your kind recommendations it means the world to us.
Warm regards,
Cynthia
A Load of Tunnocks
Staff were happy and helpful with plentiful knowledge and plentiful Tunnocks goodies.
Quick and easy to Order, no hard sell, no push for any finance etc.
100% would shop there again, amazing settee purchased and can’t wait to sit on it and have a coffee out of our Loaf mugs!
Not delivered yet so I’ll reserve judgement if we are actual mugs but I really doubt it as these guys believe in their products
2025年10月11日
自発的なレビュー
Loaf - Solihull からの回答
Hi Dicklees,
Thank you so much for your review.
We’re thrilled to hear you enjoyed your time in store and that the welcoming atmosphere, along with those little treats, making your visit extra special.
It’s wonderful to know you found the perfect sofa for your beautiful home and that the ordering process was smooth and easy. We really appreciate you coming back to us and sharing your lovely experience.
Warm regards,
Cynthia
I went to try and sort out accessing my…
I went to try and sort out accessing my account and to use a credit balance I knew was there. Because of the system upgrade currently in progress I had had difficulty doing this myself.
The staff were very helpful and managed to do this for me and I then felt able to make my order whilst using my credit balance at the same time. I am more than pleased with the informative help that was given. The chocolate drink sachets were a welcome addition to the whole very positive experience.
2025年10月11日
自発的なレビュー
Loaf - Solihull からの回答
Hi Jennie,
Thank you so much for your lovely review
We’re so pleased to hear our team were able to help you access your account and use your credit balance smoothly,
It’s lovely to know you felt well looked after. We really delighted you had such a positive experience.
Warm regards,
Cynthia
Sets the standard for retailers
Shopping is seldom joyful but this was a rare delight. Peter (and the other staff) was knowledgeable, helpful, friendly, generous with his time and courteous. As we left we remarked on how we wished all retail experiences could be this good.
2025年10月11日
自発的なレビュー
Loaf - Solihull からの回答
Hi Andrew,
Thank you so much for your lovely review.
We’re absolutely delighted to hear that Peter and the team made your visit such a positive and enjoyable experience.
It’s wonderful to know their knowledge, friendliness, and care left such a lasting impression we’ll be sure to pass along your kind words to them.
Warm regards,
Cynthia
Was 6 months, now 11 months on and no resolution to faulty sofa
Soda arrived in March with a fault. Technician came out to confirm fault. New arms ordered but when they arrived colour didn’t match and stitching different. Loaf therefore ordered a replacement. Arrived 29th September and it wasn’t the right sofa. Since then they have ignored my emails. Appalling customer service.
UPDATE 16/02/2026
They eventually emailed to apologise and advised they had ordered the replaced and it would be 8-10 weeks. 10 weeks later, guess what, they hadn’t ordered it.
They finally order the second replacement and again it’s not the same item as our original order.
Now it seems they can’t order a direct replacement for our sofa as it’s no longer manufactured the same way. Ie it’s now two pieces with a join in the back. Being a single piece and not having a join in the back is what attracted us to this soda in the first place.
Loafs solution is to now refund us, take the original away and leave us with nothing and back to square one after messing us around for 11 months.
Truly awful customer service. We certainly won’t ever be retuning as customers.
2025年10月10日
自発的なレビュー
Loaf - Solihull からの回答
Hi John,
Thanks for flagging this. It shouldn’t have taken this much effort on your part, and I’m sorry that it has.
We recently carried out an important system upgrade. While the changeover itself was successful, it has created some disruption for a small number of orders and we are working hard to clear the backlog.
I'm taking personal responsibility for your case and will do everything I can to resolve it quickly. Thanks so much for your patience while I work to fix this.
Kind regards,
Manny.
Met as we entered the store.Helpful…
Met as we entered the store.Helpful assistant, but not over bearing, she gave us space to browse, but was there when we had questions. No heavy selling, let us decide for ourselves. Perfect mix of being there, but not pushy. Thank-you Moriam.
2025年9月28日
Loaf - Solihull からの回答
Hi Liz,
Thank you so much for your lovely feedback!
Amazing to hear you had a positive experience on our Shack and that Moriam struck the perfect balance of being helpful without being pushy. That’s exactly the kind of relaxed and supportive environment we aim to create. We’ll be sure to pass your kind words on to her. They'll mean a lot.
Hope to welcome you back soon!.
Kind regards,
Manny.
Fantastic In Store Service
Really fantastic service in Store. Allowed us to move stuff around to choose between two options and pull out samples of material to really consider our choice. Staff were great with my little one who played games and coloured. Chocolate treats were a lovely touch!
2025年9月29日
Loaf - Solihull からの回答
Hi Lynsey,
Thank you so much for your lovely feedback!
I’m thrilled to hear that you had such a positive experience in our Shack. It's great to know that our team was able to support you in making the right choice and that your little one had fun while you browsed. We believe the small touches like games and chocolate treats make all the difference.
We hope to see you again soon!
Kind regards,
Manny.
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