Loaf - Wilmslow からの回答

2026年7月27日

Ben and the Wilmslow shack will be so happy to hear this, we really do appreciate the positive feedback. Warm regards Julie

Loaf - Wilmslow からの回答

2026年7月24日

Thank you for the review; we are so happy to hear you enjoyed your time in the Shack, and yes, we all love the snacks! Best regards, Julie

Loaf - Wilmslow からの回答

2026年7月23日

Thank you for the Review, we are so happy you enjoyed your Shack trip, kind regards Julie

Loaf - Wilmslow からの回答

2026年7月21日

Thank you for the review, the Wilmslow Shack will be delighted to hear this. Warm regards Julie

Loaf - Wilmslow からの回答

2026年7月21日

Good morning, thank you for the review, we are glad to hear you found this a good experience, Kind regards Julie

Loaf - Wilmslow からの回答

2026年7月20日

Thank you for the review, I am so glad to hear we get the balance right, of being welcoming and of service without making you feel pressured. Best regards, Julie

Loaf - Wilmslow からの回答

2026年7月13日

Good mroning Paul, thank you for your positve review, its great to know you had such a good time in the store. Enjoy the sofa when it comes home. Regards Julie

Loaf - Wilmslow からの回答

2026年7月10日

Hi Sharon,

Thank you for your review.

We are delighted to hear that you had a great experience in store and that you were able to view everything you had seen online. It's also wonderful to know that the team were helpful throughout your visit.

We completely understand your comments regarding your rating and appreciate your feedback. We hope your items arrive as expected and that you are just as pleased with the rest of your Loaf experience.

Warm regards
Cynthia

Loaf - Wilmslow からの回答

2026年7月9日

Good morning Debra,

thank you for the kind review, glad to hear you had a good experience at our Shack.

best regards

Julie

Loaf - Wilmslow からの回答

2026年7月9日

Hello Lin,

thank you for the kind 5* review, so glad you enjoyed your visit and the service you received.

Warm regards

Julie

Loaf - Wilmslow からの回答

2026年6月25日

Hello Molly,
Thank you for your review!
Glad to hear you had a good experience at the Wilmslow Shack with Ben.
Thank you,

Loaf - Wilmslow からの回答

2026年6月20日

Thank you for taking the time to leave us a 5-star review, Leigh.
We're delighted to hear that you found our team friendly and helpful, while still giving you the space to browse at your own pace. Creating a relaxed and welcoming environment is something we strive for, so it's wonderful to know that this reflected in your experience.
Thank you for choosing Loaf, and we're thrilled to hear that you're happy with your experience so far.
- Jack

Loaf - Wilmslow からの回答

2026年6月18日

Hi Helen,
Thank you for taking the time to leave us such a lovely 5-star review.
We're delighted to hear that you received excellent customer service and that your visit to Loaf helped you find the perfect sofa. It's wonderful to know that once you'd visited us, your search was over!
I'll be sure to pass your kind comments on to the team, who will be thrilled to hear they made such a positive impression.
Thank you again for choosing Loaf. We hope you love your new sofa when it arrives.
- Jack

Loaf - Wilmslow からの回答

2026年6月16日

Hi Tom,

Thank you for your review.

I'm sorry to hear about your experience. While I'm pleased that you're happy with your sofa, I appreciate your frustration regarding the insurance policy and the outcome of your claim.

I can see that we did contact the insurance provider on your behalf to discuss your concerns. Unfortunately, as the insurance is provided and administered by a third-party company, their claims decisions are made independently and there is very little we can do to influence their outcome.

I'm sorry that you felt unsupported throughout the process and that our communication did not meet your expectations. 

Warm regards,
Cynthia

Loaf - Wilmslow からの回答

2026年6月15日

Good morning,

thank you for getting in touch, I am sorry to hear you have had this experience with us, if you could get in touch with me I can look into getting this prioritised for you

Best regards

Julie

Loaf - Wilmslow からの回答

2026年6月14日

Hi there,
Thank you so much for your wonderful 5-star review.
We're delighted to hear about your positive experience at our Wilmslow Shack. It's great to know that you felt welcome and comfortable browsing at your own pace, and that Gail was able to provide helpful advice on your sofa and fabric choices without any pressure.
I'll be sure to pass your kind comments on to Gail and the wider Wilmslow team, who will be thrilled to hear that they made such a positive impression.
Thank you for choosing Loaf and for recommending us. We hope you love your new sofa when it arrives and look forward to welcoming you back in the future.
Best wishes,
Jack

Loaf - Wilmslow からの回答

2026年6月13日

Hi there,

Thank you for your lovely review. 

We are so pleased to hear that you continue to enjoy visiting us and that the team make you feel comfortable while browsing.

It's lovely to hear Ben has made such a positive impression with his friendly and helpful approach. We'll be sure to share your kind feedback with him.

Warm regards
Cynthia

Loaf - Wilmslow からの回答

2026年6月10日

Hi Lesley,

Thank you for your lovely review. 

We’re so pleased to hear you received friendly and helpful service. Your kind feedback is greatly appreciated.

Warm regards
Cynthia

Loaf - Wilmslow からの回答

2026年6月3日

Hi CBalde,

Thank you for your review.

We’re so pleased to hear you enjoyed your visits to both our Redbrick and Wilmslow showrooms. It’s lovely to know the teams made you feel welcome while also giving you the space and time to browse comfortably, and we’re glad the Tunnock’s treats helped too!

Warm regards
Cynthia