I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... もっと見る
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So we decided to order our V-Day meal in a box, and it was perfect. Dinner for two lobsters, oysters, and bacon-wrapped scallops, without the normal unexpected problems of driving to the city, findi... もっと見る
The order came thru a day late.It was our Sons 60th Birthday, He was working his tug in northern Chesapeake .This was suppose to be a special event . Seems that an order cannot be filled on a... もっと見る
We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... もっと見る
企業情報
当該企業による記述
The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
連絡先
290 Shore Rd, 02532, Bourne, 米国
- (888) 353 9898
- sales@lobsters-online.com
- lobsters-online.com
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ネガティブなレビューの 12%に回答しています
通常24時間以内に回答
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Fresh/Delicious; A+ Customer Service- perfect gift!
The food was fresh and delicious and made a delightful surprise gift for my parents. It also arrived very quickly and well packaged.
I had inputted the wrong billing address, and Jennifer Martin from customer service contacted me right away to help me fix my order without any impact to my delivery time.
Thank you for a wonderful experience!!

Lobsters Online からの回答
The Blue Slime
We got 2 - 3lb lobsters 0ne was fine the other not so much after being cooked and opened it was full of a blue slimy substance though out the hole lobster. Truly never had seen this before an I have had hundreds of them. So tossed it in the trash. The first one was amazing. Had both been good to eat it would be 5⭐️

Lobsters Online からの回答

Lobsters Online からの回答
lobster came healthy and alive
lobster came healthy and alive. tasted great too. only way to have lobster is new england style.

Lobsters Online からの回答
The Absolute BEST Lobster and customer service ever
I’m a repeat customer that has been ordering lobster tails as a birthday gift for my grandson for years from Lobster on-line. They have sent tails to different states because my grandson was in the NBA for 10 yrs and played for different teams. He has received them every year without any problems, thanks to the EXCELLENT service provided.
The lobsters per my grandson and his guests were the most delicious tails that they had ever eaten. I get messages and calls every year thanking me for the tails, thanks to lobster on-line they say I’m the BEST grandmother ever!
I ALWAYS receive EXCELLENT customer service!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Lobsters Online からの回答
Awsome job
Awsome job! Great communication. The only thing that I’ll do better next time is order more and bigger. Thanks guys!

Lobsters Online からの回答

Lobsters Online からの回答
This is the secone time i have ordered…
This is the secone time i have ordered from Lobsters onine. The delivery was timely and the lobsters tasted fantastic! I would highly recommend!

Lobsters Online からの回答
Shipping was not great.
They didn't arrive at all to my home. I had to wait until the following day to go pick them up at the FedEx warehouse another city over, or wait until the following Monday to get them delivered.

Lobsters Online からの回答
Great follow through for a raffle gift…
Great follow through for a raffle gift certificate. Jennifer Martin was fabulous. Thank you again.

Lobsters Online からの回答
Delivery was prompt
Delivery was prompt. Customer service was great and my relatives couldn't rave enough about the quality of the food!

Lobsters Online からの回答
Easy to navigate online ordering
Easy to navigate online ordering. Fast efficient delivery. Quality lobsters.

Lobsters Online からの回答

Lobsters Online からの回答
Superb customer service!
Superb customer service! A potential hurricane threatened on time Fedex delivery through the Memphis hub but Jennifer was immediately on the line to arrange expedited service to insure the lobsters arrived ahead of the storms.!

Lobsters Online からの回答
We ordered 2 lb lobsters and some…
We ordered 2 lb lobsters and some mussels. One lobster was what I am used to when ordering from you. The second was poor. We ate the claws of that lobster but the tail was not edible. As I normally do I steam the lobsters for a few minutes then put in ice bath. Then remove the tails and claws and finish on the grill. When separating the tail it slid out of the tail in gelatinous pieces. Not good. Had to be discarded.

Lobsters Online からの回答
The lobsters were very large and fresh…
The lobsters were very large and fresh and delicious. I was very worried they would not make the cross country trip but they were fabulous. Some bibs and instructions on how to cook the side dishes would have been awesome.

Lobsters Online からの回答

Lobsters Online からの回答
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