Lobsters Online レビュー 

751
TrustScore 5段階評価の4.5

4.5

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I forwarded two bags of cooked lobster meat and two containers of clam chowder to a friend in California. Jennifer called me on the supposed day of shipping and explained that Fed Ex wasn’t shipping... もっと見る

5つ星のうち5の評価

So we decided to order our V-Day meal in a box, and it was perfect. Dinner for two lobsters, oysters, and bacon-wrapped scallops, without the normal unexpected problems of driving to the city, findi... もっと見る

5つ星のうち3の評価

The order came thru a day late.It was our Sons 60th Birthday, He was working his tug in northern Chesapeake .This was suppose to be a special event . Seems that an order cannot be filled on a... もっと見る

5つ星のうち5の評価

We are from New England, and were visiting my folks in Florida for the Holiday weekend. They haven’t had lobster since they moved five years ago. Our order arrived as schedule, all of our lobsters wer... もっと見る

企業情報

  1. 海産物卸売業者
  2. 食品提供業者
  3. 海鮮市場

当該企業による記述

The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.


連絡先

4.5

優良

TrustScore 5段階評価の4.5

751件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 12%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(751)

過去12か月のレビュー数: 55

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fresh/Delicious; A+ Customer Service- perfect gift!

The food was fresh and delicious and made a delightful surprise gift for my parents. It also arrived very quickly and well packaged.
I had inputted the wrong billing address, and Jennifer Martin from customer service contacted me right away to help me fix my order without any impact to my delivery time.
Thank you for a wonderful experience!!

2024年11月6日
Lobsters Online ロゴ

Lobsters Online からの回答

Thank you for the 5 star review! We’re here to serve you anytime and we really appreciate you sharing your review of your service. Thank you!

5つ星のうち3の評価

The Blue Slime

We got 2 - 3lb lobsters 0ne was fine the other not so much after being cooked and opened it was full of a blue slimy substance though out the hole lobster. Truly never had seen this before an I have had hundreds of them. So tossed it in the trash. The first one was amazing. Had both been good to eat it would be 5⭐️

2024年11月5日
Lobsters Online ロゴ

Lobsters Online からの回答

We are sorry to hear of this issue with your order! A member of our team will be in touch with you shortly.

5つ星のうち5の評価

lobster came healthy and alive

lobster came healthy and alive. tasted great too. only way to have lobster is new england style.

2024年10月25日
Lobsters Online ロゴ

Lobsters Online からの回答

We are so happy to hear that you had such a great experience. Your review made our day!

5つ星のうち5の評価

The Absolute BEST Lobster and customer service ever

I’m a repeat customer that has been ordering lobster tails as a birthday gift for my grandson for years from Lobster on-line. They have sent tails to different states because my grandson was in the NBA for 10 yrs and played for different teams. He has received them every year without any problems, thanks to the EXCELLENT service provided.
The lobsters per my grandson and his guests were the most delicious tails that they had ever eaten. I get messages and calls every year thanking me for the tails, thanks to lobster on-line they say I’m the BEST grandmother ever!
I ALWAYS receive EXCELLENT customer service!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

2024年10月12日
Lobsters Online ロゴ

Lobsters Online からの回答

We are so happy to hear that our team continues to provide you with an excellent experience. Your comments have been shared with our entire team. When we hear from happy customers like you, we spread the positivity around! We look forward to serving you again!

5つ星のうち5の評価

Awsome job

Awsome job! Great communication. The only thing that I’ll do better next time is order more and bigger. Thanks guys!

2024年9月28日
自発的なレビュー
Lobsters Online ロゴ

Lobsters Online からの回答

Thank you for the positive feedback! We are so happy to hear that our team provided you with an excellent experience. We look forward to serving your seafood needs in the future!

5つ星のうち5の評価

Lobsters arrived on time

Lobsters arrived on time, very fresh and alive and totally yummy

2024年10月7日
Lobsters Online ロゴ

Lobsters Online からの回答

Your feedback means a lot to our team. Thank you for taking the time to leave us this review.

5つ星のうち3の評価

Shipping was not great.

They didn't arrive at all to my home. I had to wait until the following day to go pick them up at the FedEx warehouse another city over, or wait until the following Monday to get them delivered.

2024年10月5日
Lobsters Online ロゴ

Lobsters Online からの回答

We are sorry to hear that your order had issues with FedEx causing you such an inconvenience! Thank you for making us aware of the it and our team will be in touch with you shortly.

5つ星のうち5の評価

Great follow through for a raffle gift…

Great follow through for a raffle gift certificate. Jennifer Martin was fabulous. Thank you again.

2024年9月26日
Lobsters Online ロゴ

Lobsters Online からの回答

Thank you for taking the time to share your feedback with us. Its our pleasure to serve customers like you. We look forward to serving your seafood needs in the future!

5つ星のうち5の評価

Delivery was prompt

Delivery was prompt. Customer service was great and my relatives couldn't rave enough about the quality of the food!

2024年9月25日
Lobsters Online ロゴ

Lobsters Online からの回答

Thank you for your 5 star review. We are so happy to hear you had such a great experience with your order and we look forward to your next order with us!

5つ星のうち5の評価

Easy to order.

Easy to order.
Delivered as promised.

2024年9月9日
Lobsters Online ロゴ

Lobsters Online からの回答

Thank you for your review! We value your feedback and can't wait to serve you again.

5つ星のうち5の評価

The lobsters were great

The lobsters were great, they turned out perfectly. Thank you

2024年9月14日
Lobsters Online ロゴ

Lobsters Online からの回答

Thank you for being our customer and leaving us a wonderful review!

5つ星のうち5の評価

Superb customer service!

Superb customer service! A potential hurricane threatened on time Fedex delivery through the Memphis hub but Jennifer was immediately on the line to arrange expedited service to insure the lobsters arrived ahead of the storms.!

2024年9月7日
Lobsters Online ロゴ

Lobsters Online からの回答

Your feedback means a lot to our team. Thank you for taking the time to leave us this review.

5つ星のうち3の評価

We ordered 2 lb lobsters and some…

We ordered 2 lb lobsters and some mussels. One lobster was what I am used to when ordering from you. The second was poor. We ate the claws of that lobster but the tail was not edible. As I normally do I steam the lobsters for a few minutes then put in ice bath. Then remove the tails and claws and finish on the grill. When separating the tail it slid out of the tail in gelatinous pieces. Not good. Had to be discarded.

2024年9月10日
Lobsters Online ロゴ

Lobsters Online からの回答

We are sorry to hear that you received one of your lobsters in this condition. Thank you for reaching out and allowing us to rectify the situation. We look forward to serving your seafood needs in the future!

5つ星のうち5の評価

The lobsters were very large and fresh…

The lobsters were very large and fresh and delicious. I was very worried they would not make the cross country trip but they were fabulous. Some bibs and instructions on how to cook the side dishes would have been awesome.

2024年9月3日
Lobsters Online ロゴ

Lobsters Online からの回答

Thank you for your feedback on your order with us. We do offer a Lobster Cracker Kit which includes the bibs, crackers, pick, How to Eat a Lobster instructions, and hand wipes. We look forward to serving your seafood needs in the future!

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