Locauto Group - Roma Termini Stazione Ferroviaria レビュー 

Very disappointing experience with Locauto.

I booked and paid for a Volkswagen Polo or similar with automatic transmission through Booking.com. At pickup, I was told that no automatic car was available and the only option was a manual Fiat Panda/Pandina, so I had to accept a vehicle that did not match an important part of my confirmed reservation.

The experience became worse after returning the car. Locauto claimed that the mechanical door lock could not be opened with the key and demanded €175 (€105 damage + €70 management fee).

During the rental, I had no accident, impact or attempted break-in. I used the remote locking system and never had any reason to use the mechanical lock. Most importantly, the mechanical lock was not tested or demonstrated to me at pickup, so I have no way of knowing whether it was functioning when the car was handed over to me.

I have formally disputed the charge and asked Locauto to provide evidence that the mechanical lock was checked and working before my rental.

Receiving a manual car despite paying for an automatic was already disappointing. Being subsequently charged for a mechanical issue that was never checked with me at pickup made the overall experience unacceptable.

I would not rent from Locauto again based on this experience.

All good, no complaints

facile,veloce,costi chiari,presenza sul territorio e personale cortese

Both the checkin and hand over staff were helpful and courteous. The car was excellent and worked really well

Prenotazione semplice e rapida personale cortese professionale ed efficiente vettura perfetta restituzione rapida

easy to find office, efficient check in and check out

Excelente atención, sin ninguna complicación y todo muy sencillo

It was a good experience overall, but I was wrongly charged to return the car. I was in the parking to return on time, but I need to wait in line after other customers. Leonardo from Locauto, who was very kind promised to fix the issue to credit the value back to my card, but so far, no confirmation on that.

Gentilezza e cortesia.

I am very satisfied. I recommend it.

Ottima esperienza. Macchina nuova, comfort massimo. Personale top. Consigliati.

Anche se ho avuto una sola esperienza devo dire che e' come dovrebbe funzionare un servizio del genere: rapido, economico, semplice, come non mi era mai capitato con altre compagnie. Bravi.

Un esperienza perfetta! Sia il check in che il check out, personale disponibile, machina in perfetto ordine.

Grazie, a Locato per essere un dato stabile, il perfetto collaboratore. ;0)

Tutto perfetto. Tornerò sicuramente

Yo de copiloto y soy exigente en todo les doy cinco o muchas más estrellas buen coche no me quejo de nada, la atención en recepción fue magnífica

Easy to pickup and to return.

IL personale di Locauto a Roma Termini è il top e le vetture sono sempre perfette.
Unico neo di quest'ultimo noleggio è stato il ceck in on line che non funzionava e quindi ho dovuto perdere del tempo negli uffici Locauto.

Personale cortese e vetture in ordine