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Locauto Group - Treviso Aeroporto レビュー 

2,609
•
TrustScore 5段階評価の4.5

4.7

Via Noalese, 63, 31100 Treviso, Treviso / Veneto, IT

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Veloce e precisi alla consegna a Treviso con le pratiche burocratiche del contratto e vari dettagli, auto nuova e pulita, no problemi e non incudenti. Stessa cosa alla consegna dell'auto ad Ancona, t... もっと見る

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5つ星のうち5の評価

Πολύ καλός συντονισμός και άψογη οργάνωση σε όλη τη διαδικασία. Είμαστε ζευγάρι από την Ελλάδα και, παρόλο που δεν είχαμε πιστωτική κάρτα, μπορέσαμε να νοικιάσουμε αυτοκίνητο με χρεωστική κάρτα και... もっと見る

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5つ星のうち5の評価

Everything went smoothly and without any problems. I received a larger car than the one I had booked, and it was clean and in good working condition. There were some scratches on the bodywork and... もっと見る

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5つ星のうち4の評価

They have new cars which is always good, the thing that I didn't like at all was when it was time to drop off the car. Even if I paid extra for the all inclusive insurance, the guy at the drop off sai... もっと見る

企業が回答しました


企業情報

  1. レンタカー 代理店
  2. ・
  3. バン レンタル代理店

当該企業による記述

Presso l'ufficio Locauto Rent di Treviso Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0422433834. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


連絡先

  • Via Noalese, 63, 31100, Treviso, Treviso / Veneto, イタリア

  • +39 0422433834
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

優良

TrustScore 5段階評価の4.5

2609件のレビュー

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.7

すべてのレビュー

(2,609)

過去12か月のレビュー数: 58,646件

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5つ星のうち5の評価

Super

Super service.

2026年10月10日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

5つ星のうち5の評価

Quietly efficient

Quietly efficient; staff helpfull friendly but professional; didn’t try and push extras ; staff available at the garage at pick up and crucially on return to solve any small problems- for a foreign customer this is very helpful as it takes away any stress; car was clean and in good condition;
Hiring a car in a foreign country can be very stressful and with Locauto I felt no stress 😀

2026年10月8日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

5つ星のうち5の評価

L'automobile nuova

L'automobile nuova, comoda e pulitissima. Servizio cortese e veloce. Molto contenta della scelta

2026年9月29日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Grazie! Corro a portare i tuoi complimenti ai miei colleghi. A presto, Enrico

5つ星のうち5の評価

Veloce, precisi e chiaro. Personale gentile ed amichevole.

Veloce e precisi alla consegna a Treviso con le pratiche burocratiche del contratto e vari dettagli, auto nuova e pulita, no problemi e non incudenti. Stessa cosa alla consegna dell'auto ad Ancona, tutto molto chiaro, preciso e veloce.
In entrambe le sedi, personale molto cordiale. Lo consiglio sicuramente.

2026年10月5日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Grazie! Queste parole sono la benzina per andare sempre più forte. Alla prossima! Roberta

5つ星のうち5の評価

Bardzo dobry serwis

Bardzo niska kaucja, zaledwie 1 cent. Obsługa na lotnisku oraz przy wydaniu / odbiorze auta bardzo miła, profesjonalna i szybka. Samochód w bardzo dobrym stanie, prawie nowy.

2026年9月28日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Hey, thank you so much for your kind words. we hope to see you soon! Erika

5つ星のうち3の評価

Sarebbe stato tutto ok

Sarebbe stato tutto ok, solo che il livello gasolio era dichiarato non corretto

2026年10月3日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Ciao Dino, grazie per la tua recensione.
Ci dispiace per l'inconveniente riscontrato al momento della consegna.

Desideriamo precisare che effettuiamo sempre un controllo del livello di carburante prima di richiedere la firma del contratto, verificando l'indicatore analogico della lancetta o le tacchette illuminate sul display del veicolo.

Ci rammarica molto che questa volta ci sia stata un'inesattezza. Facciamo tesoro della tua segnalazione per migliorare il nostro servizio e ci auguriamo di poterti offrire un'esperienza decisamente migliore al prossimo noleggio.

Elisa

5つ星のうち5の評価

Un grand merci à toute l'équipe de…

Un grand merci à toute l'équipe de Veronica pour son accueil. L'equipe est toujours serviable et à l'écoute. C'est très appréciable !

2026年10月3日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Super feedback, thank you very much! See you soon onboard again with us. Fabio

5つ星のうち5の評価

Good service

Good service
Car condition was good

2026年9月22日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

5つ星のうち5の評価

Pas de problème

Pas de problème. Accueil parfait. Véhicule correct.
Nous recommandons.

2026年10月3日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

5つ星のうち1の評価

Se querem umas férias estragadas, aluguem um carro na Locauto. Não recomendo

Se querem umas férias estragadas, aluguem um carro na Locauto. Não recomendo.

Alugar um carro numa empresa de rent-a-car implica, acima de tudo, poder contar com assistência quando surge um problema. Infelizmente, foi precisamente isso que nos faltou.

Tivemos um problema com um pneu no primeiro dia de viagem, por volta das 19h30. Quando mais precisávamos de assistência, a resposta da Locauto foi praticamente zero. Ficámos abandonados, a cerca de uma hora do nosso alojamento, sem uma solução rápida e adequada.

Inicialmente, disseram-nos que o reboque viria de imediato. Depois, informaram-nos que só poderia chegar dentro de três horas e, finalmente, disseram que apenas estaria disponível na manhã seguinte.

Como se isto não bastasse, chegámos a ser aconselhados a ficar a dormir dentro do carro até à manhã seguinte ou a ligar para a polícia.

É inadmissível que uma empresa de rent-a-car deixe os seus clientes nesta situação, especialmente quando o problema ocorre no primeiro dia de viagem e estamos completamente dependentes da assistência da empresa.

Uma experiência extremamente frustrante, que nos causou stress e estragou parte das nossas férias.

Assistência ao cliente praticamente inexistente. Não voltaria a alugar um carro com a Locauto e não recomendo.

If you want your holiday ruined, rent a car from Locauto. I do not recommend them.

Renting a car from a rental company should, above all, mean being able to rely on assistance when something goes wrong. Unfortunately, that was exactly what we were missing.

We had a problem with one of the tyres on the very first day of our trip, at around 7:30 p.m. When we needed assistance the most, Locauto’s response was practically non-existent. We were left stranded, about an hour away from our accommodation, with no quick or adequate solution.

Initially, we were told that a tow truck would arrive immediately. Then we were told it would take up to three hours, and finally, we were informed that it would only be available the following morning.

As if that wasn’t enough, we were even advised to sleep in the car until the following morning or to call the police.

It is unacceptable for a car rental company to leave its customers in this situation, especially when the problem occurs on the very first day of the trip and we are completely dependent on the company’s assistance.

An extremely frustrating experience that caused us a great deal of stress and ruined part of our holiday.

Customer assistance was practically non-existent. I would never rent a car from Locauto again, and I do not recommend this company.

2026年9月30日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Dear Pereira de Matos,Thank you for reaching out to us, though we are truly sorry to hear about your experience.We deeply regret that you felt abandoned during such a stressful situation, especially on the very first day of your holiday. While road assistance providers and tow trucks face extremely high demand during peak season—which can unfortunately lead to unexpected delays—this in no way justifies the poor service, lack of clear support, and unacceptable advice you received.

Please be assured that we take your feedback very seriously. We are addressing this directly to ensure our roadside assistance partners maintain the high level of care and responsiveness our customers expect and deserve.

If you would like us to look further into your case or if you need additional assistance, please do not hesitate to contact our Customer Service team at portale.locautorent.com/websitecs/cs-home.aspx.

We sincerely apologize for the distress caused during your trip, and we hope to have the opportunity in the future to regain your trust.

Elisa

5つ星のうち4の評価

Gentilezza e cortesia

2026年9月30日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Ciao Andrea,grazie per la tua recensione.
Siamo felici che tu abbia apprezzato la cortesia del nostro personale perché é l'anima della nostro servizio.

Ti aspettiamo al prossimo noleggio per un'esperienza da 5 stelle!
Chiara

5つ星のうち5の評価

Wonderful

All experience was great!

2026年9月30日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

5つ星のうち5の評価

Przystępna cena

Przystępna cena, minimalna kaucja i super auto. Jesteśmy zadowoleni ze tak szybko nas Pani na lotnisku pokierowała.

2026年9月29日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

5つ星のうち5の評価

To rent a car from them it was so easy…

To rent a car from them it was so easy and fast,exactly what I needed.Everything was great and for sure if I will come back I will choose them again!I recommend!

2026年9月22日
Locauto Group - Treviso Aeroporto ロゴ

Locauto Group - Treviso Aeroporto からの回答

Thank you for taking the time to leave us a positive review. See you soon, Enrico

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