Locks-Unlock / 24-Hour Locksmith Services レビュー 

Clearly not local despite advertising and call description. Then Double cost of local firms and excuses made as to why took 1hr 30 mins to arrive rather than 30mins as told over phone.

So the locking mechanism collapsed in my door so called these to come to open up. They took my details and said someone would be with me in 30 min. 2 mins later the guy who was coming called and told me he would be there in 30 mins too. While waiting I checked the reviews on here and got worried as they aren't good but I decided to wait anyway. The guy arrived on time , really friendly explained to me what had happened. Checked my other doors to see if there was a cheaper way of gaining access but unfortunately not. He told me the price up front nothing was hidden and was very genuine. So I thought I would write a review on here to show that it's not all bad, sometimes people just don't want to pay for something that they hadn't planned to happen, but everyone knows that a locksmith is expensive anyway surely. I thought it was a reasonable price and the Romanian man that came to me was polite, on time and very helpful and genuine. Will use again

Lied about prices. I was quoted 130 when the guy arrived. Then after he drilled a hole in my door, he told me I needed to pay for the lock - which was an extra 100. Not transparent with prices because no one would pay them if they were. Tricked into paying a huge amount. Called them to complain and they hung up on me. Do NOT use.

Absolute Rip Off merchant who wasn’t up front with costs.
£45 call out then slaps another £100 to open the door, then wants £90 for a £10 lock.

Would never use this Romanian chap again.

AVOID! Complete scam. Cheap call out fee, was quoted £47. However this was made up. The issue was that the door wouldn’t open but it wasn’t locked, and the door wouldn’t lock either. I knew the lock had dropped as it had done this before and the previous guy charged £60 for a new lock and call out but I have lost his number unfortunately. Anyway a guy turned up in his car, told us it would be £170 to break open the door, replace the lock and for the call out too. We queried this as the initial call out quote was £47 so then it somehow went to £170 just to add a lock change…. He knocked the price down to £150 which was still extremely questionable but what can you do… He then couldn’t open the door after drilling the handle and lock off so he used some sort of shovel to pry open the door. He then proceeded to remove the full door mechanism and said he couldn’t fix or replace the lock as it was the mechanism. And that would be £350 however he didn’t have the parts and couldn’t get any until tomorrow so the door would be left insecure overnight with no handle, mechanism or lock. The language barrier was very hard to deal with and we had to pay £120 in the end for him to leave us with a door with no handle or mechanism. Pretty sure if we agreed to the £350 he would’ve wanted it there and then and then probably wouldn’t turn up the next day…. AVOID at all costs. I did ring another locksmith who said this has become increasingly common recently and this company has been doing the rounds scamming lots of people.

They randomly make up prices and only tell you its another £145 for a new lock after removing the old one.

Charged my 82 year old mother £500 for changing a front door lock that so say cost £300 but looks more like a basic about £30 lock the same as was there before ! Should be ashamed of themselves taking advantage of vulnerable elderly people ! Email address complaint bounced back. No reply to any other attempt to contact. Will be reporting to trading standards. DO NOT USE ! !

Wish I’d read the other reviews first. Charged £267 for a simple lock change. Was panicking and these guys could get me back in my house ASAP so went through with it. But never again am I using them. Will try and get a refund but it’s unlikely.

Appalling service.
Pro bilock services were sent to my house, for 20 minutes work
£616.00 was charged.
Thay opened the front door, changed gearbox with dead bolt, cost in screwfix £50.00 to £60.00.
Changed key cylinder lock, cost in screwfix £10.00 to £20.00.
£80.00 max for the parts.
£536 Labour cost !.
How can they justify this extortionate cost.
Have tried to contact this company without success, they have bĺocked my mobile number.

I would have put minus if possible service appalling I finished work this morning only to get home & find I couldn’t get in. I phoned this company who stated they would arrive by 10.30 despite numerous calls to ask where they were. Still had not arrived by 11.30. Did not manage my expectations & continually lied about where they were & how long they would take complete lie about turn around times would not recommend them to anyone.

Mine is 100% minus Star. Our new Yale lock had broken and prevented us from getting in. This lock we fitted only 3 weeks previous. It was clear to us it had to be drilled to get in. Called Lock-Unlock and they came within 45 minutes. The fitter with a foreign accent gave us quotes and we opted for the £180 top security lock. He drilled out the broken lock and fitted the replacement and gave us 3 keys and charged us and we paid by debit card £398. We have since found the lock he fitted we could have bought for £35 from Wickes. We have emailed the company for a refund and an invoice because so far no invoice has been sent to us. The card receipt was by phone. Reading other reviews it does seem we too have been ripped off. A company taking advantage of a difficult situation and us being pensioners with serious health issues does show how low the operation they provide is toward their customers. DO NOT USE THEM

Door was not locking properly, says needs Multilock case replaced asking crazy price near 300 pound. Then mention call out charge of 49 pound too. Did not go ahead with job. Avoid at all cost.

I should have took my time before calling this particular company, and alarm bells should have rung when the chap turned up in just a car. His explanation of what the issue was, was complete rubbish, as all that had happened was a guest had left a key in the lock on the inside preventing the lock from working. He told us the lock was broken and the door was double locked. It’s not that type of mechanism. He got us indoors, thankfully, but at a ridiculous price and left us with a door lock that doesn’t function as it should because, I believe, he did something wrong with the old lock removal and new lock installation. Never again and avoid like the plague.

Legalized extortion. Please DO NOT USE. They have a low call out price and then the fees escalate. Call out was £49. To look at the door it increased to £100 and then to actually do something he charged a further £48. And then he tried to charge a further £29. I'm convinced they make the fees up as they go along. We were desperate at the time but we got stung. I feel so annoyed.

As all the other review suggest, do not used, got quoted £49 for a call out and told that if it was a small job (it was just a snapped key) that it would just be included in the call out fee, the guy came, told us we needed a new lock despite him trying the lock and saying it was fine!? Then tried to charge £130, I don't know if he thought because I was a women that I wouldn't have a clue, but I said I know it's possible to remove a snapped key with barbed rods,but he was telling us it probably wouldn't come out and that it wouldn't work,...so he wet to his van and got it out in less than 30 seconds, we got charged £80 and he was there for no more than 5 mins, I can accept the call out fee but £30 labour for literally 30 seconds, are you actually for real?

What an awful company. I called for a locksmith and the Locks-Unlocked receptionist said someone would be here in 30 minutes. I waited 80 minutes and finally called to ask when someone would be coming. The woman I spoke to said the locksmith will call me back right away. I waited another 10 minutes and did not receive a call so I called the receptionist again to cancel.

I phoned another locksmith to help. 15 minutes later, I received a phone call and some man said he would be here in 25 minutes. I asked what company he was from and he said he did not know, but he just receives calls for his jobs. I assumed he was the new one because I asked the receptionist from Locks-Unlocked to cancel. The new and right locksmith shows up so I called the other number just incase it wasn’t him. This man was from Locks-Unlocked and he was threatening to make me pay £49 because he drove here and he was 5 minutes away. He was yelling at me over the phone so I hung up and called the receptionist who said she did cancel him. The Locks-Unlock guy calls me back and yells at me again saying I owe him money. Sorry, not sorry but I waited an hour and a half and this was poor miscommunication from the company and not on me. I waited and he could not even tell me which company had sent him. It was very unprofessional to call back just to argue with me.

Absolute cowboys!! Don’t use them unless you want to fork out an enormous amount of money. I was told £49 and then ended up paying £150 for a simple front door key change. Will never use again.

Well I wish I had read these reviews before contacting them. Very unprofessional I called for a quote and the lady just said someone will be with you in half an hour I asked I just needed a quote she said it's going to cost £49 call out charge first. I then checked their reviews called back to cancel and then I was hounded by phone calls one after another I explained I wanted to cancel. That didn't stop them leaving a rude text message. They kept on ringing on different numbers. AVOID THEY ARE NOT PROFESSIONAL TRADES PEOPLE.

This lot will leave you high and dry.
I lost my garage door keys and the door was left unlocked.
I asked the chap to change the lock and left him to it.
He came knocking and said he needed to order a new lock as it was specialist and would come on Monday (today is Saturday). He then informed me that he had locked the door. This now means I can't use the garage as I'm locked out and have to wait to next week to use them again and he quoted me £125 for the new lock and £59 labour.
I've just ordered a new lock on amazon for £15 and I'll do it myself.
Bunch of unprofessional cowboys and now the Manager has blocked my number as he doesn't want to speak with me again.

Avoid at all cost!!!
Total scammers.
Tried to charge me nearly £300 for a lock that he hardly tried to pick. He then said I had to pay call out charge which I hadn’t been informed of. He wouldn’t produce a business card so I threatened to call the police so he left Photos taken of him and his car