I recently stayed in one of their villas in Marbella. Although this isn't always the case, the location itself was breathtaking and matched the pictures. During check-in, there were a few small proble... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The villa was perfect for the Christmas week we spent in Marbella with our grandparents and children. Everyone could easily have their own space without feeling isolated thanks to the layout. Carlos w... もっと見る
企業が回答しました
We spent Christmas in Lanzarote with our family and really enjoyed the villa. It was very clean, well equipped, and felt like a proper home rather than just a rental.Daria explained everything clearly... もっと見る
企業が回答しました
Avoid this company We paid nearly €10,000 in advance for a villa booked for August. 12 hours before arrival, they cancelled our reservation. We were promised a refund, which has never been pai... もっと見る
企業が回答しました
企業情報
当該企業による記述
About Lodgerstrip Lodgerstrip is a luxury vacation villa rental and concierge service, offering hand-picked private villas and tailored travel support across Spain’s most desirable destinations — including Marbella, Barcelona, the Balearic Islands, and the Canary Islands. We simplify luxury travel by combining carefully vetted properties with responsive, local concierge services. From enquiry to departure, our team ensures a smooth, secure, and personalised experience — whether you’re planning a family escape, an extended stay, or a special occasion. By working directly with property owners and trusted local partners, we provide access to exceptional villas without unnecessary mark-ups — allowing you to enjoy luxury without breaking the bank. Book direct, save more, and stay with confidence. Browse with confidence. Book direct. Stay exceptionally.
連絡先
Gran Via De Lescort Catalanes , 08014, Barcelona, スペイン
- +34640324338
- info@lodgerstrip.com
- lodgerstrip.com
3.5
まあまあ
27件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scammers:
Scammers:
I am very disappointed with my experience with this agency. Our confirmed booking was cancelled by them less than a day before our scheduled arrival.
After the cancellation, we were told that our payment had been refunded, moreover they provided the proof of their refund however we never received a single cent. They explained that they were experiencing cash-flow issues and requested a 45-day period to process our refund.
It has now been more than three months, and despite countless emails and phone calls on our side, we have not received any refund. Only excuses that they have a negative balance. Furthermore, we were informed that we should not expect any refund in the near future.
Honestly, I do not care about their cashflow balance at all. I want my 9.250 € back that this scammer never refunded.
2025年8月13日
自発的なレビュー
Lodgerstrip Villas からの回答
Dear reviewer,
We are sorry to read your comment and we take all feedback seriously. However, after carefully checking our internal records, we have not been able to match your name, booking reference, dates, or any payment of €10,000 to our system.
We have also observed that several newly created accounts posted identical or nearly identical reviews within a short period of time, which raises strong indications of coordinated misuse of the platform. For this reason, we have formally requested Trustpilot to verify the authenticity of these reviews and the identity of the user(s).
As a professional company, we always follow legal procedures for cancellations and refunds, and every confirmed booking in our system can be tracked transparently through our Guest App, contract, and bank records. If you are a genuine customer, we kindly ask you to provide the following so we can investigate properly:
Full name used for the reservation
Booking reference number
Payment receipt or transaction ID
Arrival and departure dates
You can contact our Customer Relations team directly at info@lodgerstrip.com
, and we will be happy to assist.
We value transparency, fairness, and professionalism. We will continue cooperating with Trustpilot to ensure that only authentic reviews remain published.
Lodgerstrip Team
Scam!
We lost €9,250 because of Lodgerstrip. They are dishonest, unprofessional and absolutely not trustworthy.
We booked a villa and paid €9,250 in advance, but Lodgerstrip canceled the reservation just one day before our arrival.
It’s now been more than 5 months, and despite countless emails and phone calls, we have not received a single cent. Every time we contact them, they come up with new excuses and empty promises, but never deliver.
2025年8月13日
自発的なレビュー
Lodgerstrip Villas からの回答
Dear reviewer,
We are sorry to read your comment and we take all feedback seriously. However, after carefully checking our internal records, we have not been able to match your name, booking reference, dates, or any payment of €10,000 to our system.
We have also observed that several newly created accounts posted identical or nearly identical reviews within a short period of time, which raises strong indications of coordinated misuse of the platform. For this reason, we have formally requested Trustpilot to verify the authenticity of these reviews and the identity of the user(s).
As a professional company, we always follow legal procedures for cancellations and refunds, and every confirmed booking in our system can be tracked transparently through our Guest App, contract, and bank records. If you are a genuine customer, we kindly ask you to provide the following so we can investigate properly:
Full name used for the reservation
Booking reference number
Payment receipt or transaction ID
Arrival and departure dates
You can contact our Customer Relations team directly at info@lodgerstrip.com
, and we will be happy to assist.
We value transparency, fairness, and professionalism. We will continue cooperating with Trustpilot to ensure that only authentic reviews remain published.
Lodgerstrip Team
We enjoyed our time
We enjoyed our time staying in the villa managed by lodgerstrip. Emmanuel is an amazing person and helped us through all our questions. The service was outstanding.
2025年10月10日
自発的なレビュー
Lodgerstrip Villas からの回答
We are glad that you enjoyed your time booking with us. We hope to serve you even better next time. Warm regards Daria Koroleva
Amazing experience i reccomand it 100%
Amazing experience i reccomand it 100%
I was with my family and it was the best experience!!!
🔝🔝🔝
2024年11月13日
自発的なレビュー
Lodgerstrip Villas からの回答
Thank you Noemi hope see you and your family again.
Great stay in Marbella
Stayed in an amazing villa in Marbella. It had everything we needed and super clean. The team were incredubly helpful and responsive to all our questions. Would recommend this company.
2025年7月10日
自発的なレビュー
Lodgerstrip Villas からの回答
Dear Kash, thanks again for staying with lodgerstrip,we hope to serve you even better next time. Daria Koroleva
Great Stay in Marbella
We had a great stay at an exclusive villa provided by Lodgers Trips in Marbella. From the initial booking right through to arrival and departure Emmanuel was on hand to assist with any query we had. Our airport transfers were organised as was a fridge stocking service meaning we had everything we needed for the duration of our stay without needing to venture out to the supermarket ourselves.
The villa itself was amazing with beautiful views of the mountains backing onto the local golf course.
2025年7月11日
自発的なレビュー
Lodgerstrip Villas からの回答
Dear Bal, thank again for staying in one of the villas that we manage in Marbella. We,re working on more service improvement. We hope to serve you better next time. Thank you! Eduarda
Scammer
Scammer, does not own any of the villas he rents out. He cancelled our accommodation for 10 person villa, the day before we were due to arrive on holiday, and was extremely unprofessional in helping us try to find another villa, tried to put us in a much worse villa and charge us the same amount, and laughed at us on the phone during the conversation after massively inconeniencing us. Please do not give this scammer any time or money.
2025年7月23日
自発的なレビュー
Lodgerstrip Villas からの回答
Dear Trevor,
We’re sorry your experience didn’t meet expectations, but we’d like to clarify the situation to avoid misunderstandings.
Due to severe misconduct and property damage caused by a previous group at this same villa, we were forced to implement a stricter guest policy—limiting future stays at this location to families and guests over 25 years old. Your booking did not meet these conditions.
In line with our terms, when a villa becomes unavailable, we offer an alternative or a full refund. You were offered a replacement villa and, upon your decision not to proceed, we processed your refund promptly.
Our company operates legally as a licensed holiday rental intermediary under Spectrum Ventures S.L. We manage properties listed through verified platforms, with proper agreements in place. All transactions are traceable, and we maintain full transparency.
We take accusations like “scammer” very seriously and will not tolerate defamatory statements. Our focus is to maintain respectful, safe, and enjoyable stays for all guests and the communities we operate in.
Kind regards,
Lodgerstrip Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。