Lola Health レビュー 

173
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Outstanding service from start to finish, easy to order and book, customer services were very helpful in between with some things I was struggling with. The doctors report/comments/advice was clear a... もっと見る

5つ星のうち3の評価

No support phone contact number. My process of shipment was STOP by DHL due to account Credit Stop. Still working on resolving issue but is going good so far with support communication.

5つ星のうち5の評価

Lola Health was so easy to deal with everything was super straight forward my husband and I both had tests and the responses to the test were well explained and with good advice. would highly recommen... もっと見る

5つ星のうち5の評価

The whole process was prompt and straight forward. I booked a phlebotomist then changed the time slightly to suit a subsequent meeting. Unless you are highly competent at drawing blood I strongl... もっと見る

企業情報

  1. 血液検査センター
  2. 診断センター
  3. 在宅医療サービス

当該企業による記述

We are a home blood testing service where all tests include a home appointment for a nurse to take the blood sample. The nurse will send your sample to the lab for analysis, which are the same labs the NHS uses, and your results come with a Doctor review also. Lola was created due to our frustrations with the other servics which are expensive, do not contain enough markers and they use fingerprick testing which is both unpleasant and unreliable. Our tests cost less, we do a full analysis and the prices includes the nurse blood collection and doctor review.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

173件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.6

すべてのレビュー

(173)

過去12か月のレビュー数: 36

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5つ星のうち5の評価

Very good indeed

Very good indeed. Comprehensive set of tests at a competitive cost. The app is good too. Having a nurse come to your home and take blood rather than the awful finger prick method is also a massive bonus.

2024年10月31日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

We're happy to hear about your positive experience, Daniel! Ensuring a hassle-free process and excellent service is what we strive for. Thank you for your feedback, and we hope to assist you again soon.

Thanks,
Marie

5つ星のうち1の評価

So I registered to work with Lola they…

So I registered to work with Lola they promised shifts around my area as in the interview they asked me my postcode.
I had high expectations even canceled my holiday cause I thought I'd be busy working.
They posted 3 jobs in Wales and Hastings and even couldn't reply to that job.
The lady who handled all the bookings the other hand she is very rude and unprofessional taking days to reply to a message and she took me off the app when I requested for my documents
saying I'm rude for telling them they wasted my time. Respect is earned and should be reciprocated. She felt the need to use little power she had over me. By removing me from the app.
Again.
Waste of time!

2024年11月9日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Hi Simona, we're sorry you feel that way. However we strive to hold our Phlebotomist to a highly professional standard, nor do we tolerate aggressive behaviour towards any of our staff. It is unfortunate you didn't meet that expectation.

We hope you can now enjoy your holiday, and wish you the very best.

Kind Regards,
Lola Team

5つ星のうち5の評価

Seamless

Seamless. The phlebotomist sent a text to tell me she was on her way. She was absolutely lovely and professional. Blood results within a week. Faultless company!

2024年10月30日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thank you for sharing your experience, Penny! We're pleased to know that our stress-free process and overall service met your expectations. Your satisfaction is important to us, and we look forward to serving you again.

Thanks,
Marie

5つ星のうち5の評価

Perfect services!!!!!!Rapid blood…

Perfect services!!!!!!Rapid blood results that are very well described!

2024年11月4日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

We're happy to hear about your positive experience, Magdalena! Ensuring a hassle-free process and excellent service is what we strive for. Thank you for your feedback, and we hope to assist you again soon.

Thanks,
Marie

5つ星のうち5の評価

Very efficient service

Very efficient service, was easy to do. The nurse who took my bloods was lovely and walked me through the process. The doctors review was very useful too!

2024年10月28日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thanks for your awesome review, Mia! I will pass along your message to our Phlebotomist. He will sure be happy to hear it :) Your satisfaction is important to us, and we look forward to serving you again.

Thanks,
Marie

5つ星のうち5の評価

Very good and quick & professional…

Very good and quick & professional service - will be using again!

2024年10月31日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thank you for your kind words, Jason! We're happy to hear that you found our service both quick and professional. Your satisfaction is our top priority, and we look forward to serving you again.

Thanks,
Marie

5つ星のうち5の評価

Quick, reliable and friendly service

Quick and reliable service. Super friendly and helpful nurse! Very pleased.

2024年11月1日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

We appreciate your positive feedback, Glicine! It's great to know that our team provided you with efficient and professional service. We value your support and hope to assist you again soon.

Thanks,
Marie

5つ星のうち5の評価

Very complete and thorough blood test

Very complete and thorough blood test, good doctor feedback with recommendations , friendly and professional staff, good communication even out of office hours. Excellent service

2024年11月2日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

We're happy to hear about your positive experience, Martina! Ensuring quick and professional service, along with valuable doctor's advice, is what we strive for. Thank you for your feedback, and we hope to assist you again soon.

Thanks,
Marie

5つ星のうち5の評価

"Fast and Reliable Blood Test Services"

"Fast and Reliable Blood Test Services"
I recently used Lola's blood testing services, and I’m genuinely impressed.
From the moment I booked the appointment to receiving my results, the entire process was smooth, efficient, and stress-free.
My appointment was scheduled easily with numerous available timeslots and I selected the venous blood draw at the comfort of my own home. The kit arrived on time and the phlebotomist was right within the time frame.
I received my results in record time, much faster than I expected, which provided me with much-needed peace of mind.

The phlebotomist was knowledgeable and highly professional, making sure I was comfortable and informed throughout the process. The technician was skilled and gentle, making the blood draw quick and painless.
The results were comprehensive and easy to understand. Having such quick and accurate results allowed me to address any health concerns without delay.

Overall, Lola has set a high standard for what blood testing services should be. Their blend of speed, professionalism, and reliability makes them my go-to for any future testing needs.
Highly recommended for anyone seeking a fast, dependable, and patient-centered service!

2024年10月29日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thank you for your kind words, Sonam! We're pleased to hear that you had a great experience with our prompt service and attentive customer care. Our Phlebotomist will be happy to hear your praise. We look forward to serving you again in the future.

Thanks,
Marie

5つ星のうち5の評価

Brilliant Service from start to finish.

Brilliant Service from start to finish.
Truly impressed how quickly I got my results, my blood was taken yesterday and results were ready by the next day! Amazing!! Will definitely use Lola again.

2024年10月30日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thank you for your wonderful feedback, Nad! We're happy to hear that you found our service exceptional from start to finish. Your satisfaction is our top priority, and we look forward to serving you again.

Thanks,
Lai

5つ星のうち5の評価

Helpful and insightful

The whole process was super efficient from start to finish - someone came to take the bloods within a few days at a time that suited me, and I received my results within 36 hours. Upon receiving my results I realised I had purchased the wrong test and asked to upgrade and have further markers run, this request was completed without fuss, even though it was my mistake on booking.

2024年10月30日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thank you for sharing your experience, Gemma. We're pleased that our efficient process met your needs and that we could seamlessly accommodate your request to upgrade the test. Your satisfaction is important to us, and we look forward to serving you again.

Thanks,
Marie

5つ星のうち5の評価

Very efficient service

Very efficient service! Once my blood was collected it was analyzed by the next day and reviewed by a doctor. The app seems very good too I can check and filter my normal and above or below normal biomarkers and I can also click to see trends which means when I do more tests I can see any differences created by any supplements or diet changes I've made. Overall, I'd highly recommend

2024年10月29日
Lola Health ロゴ

Lola Health からの回答

Thanks, Cory! We appreciate your great feedback! We look forward to serving you again!

5つ星のうち5の評価

My new go-to health checkup company

The service was excellent from start to finish, and I'll be recommending Lola to friends and colleagues that have regular health checks like me moving forward.

Lola check more important health markers than other companies do, and their prices are more competitive. Add to that the convenience of having the blood draw done in the comfort of your own home, and it makes for an excellent service.

When buying your test you get a wider range of blood draw times to choose from compared to other similar companies I've used in the past. The phlebotomist visited right on time and was lovely and very efficient, then the results themselves arrived in perfect time as well.

If I've had any questions or queries I've also found Lola's chat support function on their website is also extremely responsive for any questions or queries that might crop up, either when buying your test or asking any questions afterwards.

I'm normally forgetful when it comes to leaving online reviews, but I've been so impressed with Lola that I made sure to share my experience with others.

2024年10月30日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thank you so much for your kind words and for sharing your experience, Ryan! We're so glad to hear you found our service convenient, efficient, and easy to use.

It’s great to know you’d recommend us, and we’re happy to be your go-to for health checkups. If you ever need anything, don’t hesitate to reach out—we’re always happy to help!

Cheers,
Marie

5つ星のうち5の評価

Great service, professional and excellent value for money

At a very anxious time due to an elderly relative feeling very unwell the service provided by Lola was superb. Blood was taken at home by a professional and experienced nurse who was efficient and supportive and very caring.

Every query we had during this process from booking until follow up questions regarding results was handled quickly, fully explained in an open and friendly manner.

The costs of services is excellent value for money and of the highest standard. The results given comprehensive, reviewed by a doctor and follow up questions answered.

Excellent service, real value for money would not hesitate to recommend this company given our experience.

I

2024年10月21日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thank you for sharing your experience, Allison. We're glad our service provided support during a challenging time for your family. It's good to know our Phlebotomist's professionalism and care, as well as our responsive communication, met your needs. We strive to offer valuable and comprehensive services, and your recommendation means a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out.

Thanks,
Marie

5つ星のうち5の評価

Im very happy with the service

Im very happy with the service. The nurse came to my home to take the blood whereas before i had to travel 60 miles to a superdrug store.
The results were received the following evening which is an excellent service. Thank you for providing this much needed and valuable service.

2024年10月30日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thank you for sharing your experience, David! We're glad to hear that our home visit made things easier for you and that you received your results promptly. Your satisfaction is important to us, and we look forward to serving you again!

Thanks,
Marie

5つ星のうち5の評価

Easy to book and arrange

Easy to book and arrange. Quick service. Roughly 30 mins for the bloods to be taken and 2 days tk get results with a comprehensive description of all findings. Night and day compared to any NHS bloods I've had done and well worth paying for.

2024年10月2日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thanks for the great feedback! We're happy to hear you found our service quick and easy to arrange. Glad the comprehensive results made it worth the investment!

5つ星のうち5の評価

Ease of booking tests and results on your fingertips

Advanced 360 blood test offers the detailed overview of your health in comfort of your home or workplace. Easy to book tests, collection of samples as well as results emailed to you is the best way to keep track of your health. I was so pleased with the biomarkers and what I need to focus on like vitamins and minerals.

2024年10月17日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Thanks for the 5-star rating, Abi! We're glad you found the process easy and satisfied with the test's insights. We're happy to be part of your health journey! 😊

Cheers,
Marie

5つ星のうち5の評価

It was so so simple

It was so so simple. After doing some research I loved that you get someone to come by and take the blood. I wanted this done by a professional. The results came back so quickly as well. I didn’t find the actual dr interpretation all that helpful but they also didn’t know the reason for me taking the test. Would be smart to ask in advance. For example i wanted to see if any hair growth indicating biomarkers were off - and yes, they were even though the markers were within “the norm” they were still too low for optimal hair growth. Great service tho, I’d do it again :)

2024年10月11日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

We appreciate that the markers were within the normal range, and thank you for suggesting adding the reason for the test. By including this, we can provide more tailored advice to each individual. We’re already working on implementing this improvement—thanks again for the feedback!

5つ星のうち3の評価

The test was fast and efficient

The test was fast and efficient. The nurse who came out to me was great and made me feel at ease. I did mention that I was interested in my fertility hormones as I plan to try again to conceive, no mention of what the fertility hormone levels meant was mentioned in my dr report so that part of the test feels pretty pointless as I can’t interpret them. My prolactin levels were high which might be what’s causing my infertility, again no mention of the link to fertility in my doctors report. My TSH level was also at the lowest of the scale which I also know can affect sustaining a pregnancy, again no mention of this, That’s a huge disappointment for me and I will now have to redo the tests with Hertility. I’m really happy with the rest of the tests though. The layout is easy to read. I would retest again with Lola but would use Hertility if you want any insite into the fertility side.

2024年10月7日
自発的なレビュー
Lola Health ロゴ

Lola Health からの回答

Hi Carole Anne! Glad to hear that the markers were in range, though on the lower end for some. Thanks for your suggestion! We're in the process of adding this feature to provide more tailored results. Your input is really helping us improve, so we appreciate it!

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