I recently got the cookie and cream cake for my teenage son it went down a treat rich and decadent my kids murder cake so it was nice for there to be some remaining as its a proper cake. Best pa... もっと見る
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I am a huge fan of Lola's vegan cupcakes. Recently ordered a birthday cake that was vegan and gluten free and I am unsure if the cake was off but it tasted rather badly (it was cut the day after it be... もっと見る
企業が回答しました
Would always see Lola's cupcakes on my way in the train station. Always wondered why it's always sold out. Decided to try them out and I know why they're always sold out now. Perfectly balanced swee... もっと見る
The cake tastes delicious and fresh. Everyone who took a bite gave positive comments. You actually get cake and not just icing. I will definitely be patronising them in future
企業情報
Lola's - Clapham Junction について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
1, 20 St John's Hl, London, SW11 1RU, London, England, 英国
- 020 4587 2670
4.4
優良
71件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great cakes but melted as they couldn’t…
Great cakes but melted as they couldn’t fit them in the fridge.
To clarify, Lola’s left them outside the fridge, so when we collected it it was melted. Hence would “they”.
2025年7月14日
Lola's - Clapham Junction からの回答
Hello,
Thank you for taking the time to leave your feedback.
I am very sorry your cakes melted, unfortunately this can occur when the cakes are left out the fridge for long periods of time especially in the warmer weather. We do recommend storing your items in the fridge and taking them out around 2-3 hours before serving.
Best wishes,
Macy
I was served by two lovely ladies at…
I was served by two lovely ladies at the Clapham junction Lola’s cake and was delighted by the cupcakes! I wish I knew their names so I could mention it here! Glad to have the shop in Clapham Junction as good cakes place was much needed there!! :)
2025年7月11日
The cakes were my contribution to a…
The cakes were my contribution to a neighbourhood party. They were a huge success and didn't last long (but I did manage to get one of my favourites, red velvet!)
2025年7月8日
A delicious gluten free carrot cake
A delicious gluten free carrot cake! Moist, fluffy and yummy! Would definitely buy again
2025年6月26日
Very poor service and sales person was…
Very poor service and sales person was extremely rude and dismissive
2025年6月21日
Lola's - Clapham Junction からの回答
Hello Fifi,
Thank you for taking the time to leave this review.
I am sorry to hear that your experience at our Clapham store was not how we would have hoped and I will pass this feedback onto the store manager to ensure that we can improve this for the future.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Delicious...
Customer service great and came on time as promised. Was a delicious soft cake that was a suprise for my Mum n Dad anniversary. They loved it!
2025年6月3日
Easy to order
Easy to order, great tasting black-forest cake as always. Staff were warm, helpful and efficient.
2025年6月1日
Highly recommend!
Highly recommend!
Very easy to place the order and communicate with them. Smooth delivery
2025年5月31日
The experience was great
The experience was great, I ordered it for my son’s birthday! Arrived just on time in perfect packaging. My son loves Lola’s cake .
2025年6月7日
I found my favourite cake place 🥰
I found my favourite cake place 🥰
Would definitely return for more
2025年6月6日
The cake was amazingggg
The cake was amazingggg
Honestly from customer service to the cake itself it was perfect. The people were so kind and gave us exactly what we asked for and on time for the event.
2025年6月6日
Deliciousness in a box!
It was easy to order online and the delivery arrived on time. The cupcakes were delicious and it was a nice touch to have the message iced on one!
I can highly recommend.
2025年6月3日
The cake arrived and it was beautiful…
The cake arrived and it was beautiful and in a very sturdy box,
Enjoyed for my wedding and have enjoyed some the following day ;) I’m currently attempting to freeze the rest as very generous helping size!
2025年6月2日
Cake was AMAZING
Cake was AMAZING , so good for everyone, you wouldn't never guessed it was gluten free the berries were fresh and tasty.
2025年6月1日
Mermaid cake!
I bought a customised mermaid birthday cake for my 3 year old! It was delicious and it looked amazing! People told me ‘it was too pretty to be cut’! :)
2025年5月24日
The sponge cake It was a bit too dry…
The sponge cake It was a bit too dry and not enough Cherry as it’s a Black Forest Gateau . Not very happy and it was a bit over priced for the quality of it
2025年5月31日
Lola's - Clapham Junction からの回答
Hello Daisy,
Thank you for taking the time to leave this review.
I am sorry to hear that you were not happy with your recent cake and I will pass this feedback onto our bakery.
We do advise to leave the cakes at room temperature for 3 hours before serving to ensure they are able to warm up to room temperature.
If there is anything else we can help with please get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Great birthday cake
Great birthday cake - genuinely delicious with lovely, fresh berries on top. Thank you
2025年5月25日
Good customer service.
Ordering the cake was pretty straight forward and simple, cake arrived nice and early and collection was all smooth. It tasted amazing. Everybody loved! Only issue I had was the collection email was sent to my junk, so I wasn’t aware straight away that it was delivered
2025年5月23日
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