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Lola's - Kingston Bentals Centre レビュー 

502
•
TrustScore 5段階評価の4.5

4.7

ケーキ屋
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所在地

所在地を変更

Wood Street 271, Bentalls Shopping Centre, KT1 1TP Kingston upon Thames, England, GB

•
02045863633

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I found it very straightforward to choose and order a cake online as lots of information and details were given. I picked up the cake on the day of the party and full storage instructions were given.... もっと見る

5つ星のうち5の評価

Another great bake from Lola”s. This time we went for the rainbow cake which was delicious as usual. I always order from Lola’s for family birthday celebrations. Easy to order, regular updates and ear... もっと見る

5つ星のうち5の評価

Lola’s never disappoints this time we got a chocolate pistachio kunaffa cake a bit of a gamble - but trusted Lola delivered with flavours with a divine cream and soft sponge! Would recommend!

5つ星のうち5の評価

Order was for 70 vegan mini cupcakes but had to order boxes of 12 as per website order form. Email enquiries were replied in good time. Mini cupcake size is ok - no unfinished morsels as sometimes can... もっと見る

企業情報

  1. ケーキ屋
  2. パン屋
  3. カップケーキ店
  4. オンライン食品注文サービス
  5. 持ち帰りサービス
  6. ウェディング ケーキ屋

Lola's - Kingston Bentals Centre について

当該企業による記述

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

当該企業による記述

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

連絡先

  • Wood Street 271, Bentalls Shopping Centre, KT1 1TP, Kingston upon Thames, England, 英国

  • 02045863633

4.7

優良

TrustScore 5段階評価の4.5

502件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.7

すべてのレビュー

(502)

過去12か月のレビュー数: 5,899件

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5つ星のうち5の評価

Beautiful and tasty.

We bought a cake for 14 people from Lola’s Cupcakes for my daughter’s baby shower and it was absolutely perfect. It looked beautiful and tasted even better — we had so many compliments from our guests. Everyone loved it! Highly recommended and would definitely order again.

2025年12月30日
5つ星のうち5の評価

Brilliant cake

Brilliant cake. Stunning to look at and perfect for a special occassion. Not only did it look great but it tasted amazing too. Well packaged for safe transport.
Online ordering was straight forward, communication good and puck up early and straight forward too.

2025年12月29日
5つ星のうち2の評価

£15 delivery on a £30 cake

I had to pick up the cake in store otherwise it was £15 to be delivered, for a £30 cake, when I was in bearing in mind this is a perishable item and therefore it had to be delivered on a specific date. Lower delivery charges for would be better.

2025年12月26日
Lola's - Kingston Bentals Centre ロゴ

Lola's - Kingston Bentals Centre からの回答

Hello,

Thank you for taking the time to give us your feedback.

I am sorry that you find the delivery fee expensive.
All of our products are freshly baked and prepared at our bakery in London and are packaged and dispatched from here with our own inhouse delivery team.

We use our in house team of drivers for deliveries using our own fleet of mostly electrical refrigerated vans and we do try to keep costs as low as possible.

I hope this helps provide some clarification and if you would like to discuss further or if there is anything else we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,
Marta

5つ星のうち4の評価

Lovely cake but abit of a weird experience with the sale teams on collection day!!!

The cake that we got from Lola’s Cupcake was incredible! We literally had people coming back from seconds the only reason why it got 4 stars because the lady that served the cake to my sister was questioning why we put a picture of our cat on the cake! Ask if this matted to her, like we have paid for the extra so does it really matter!! Next time I might just order the cake to the house.

2025年12月3日
5つ星のうち5の評価

The cake was amazing

The cake was amazing. It was the vegan and gluten free one and everyone loved it. I would only recommend that it is made clear on the website that the cake needs to be in the fridge until serving as I was unaware and luckily managed to fit it in the fridge as we picked it the day before the party

2025年11月23日
5つ星のうち1の評価

I feel that I was treated unfairly.

I registered as a member last year. On November 13th this year, I went to the Kingston store to collect my birthday cake, but the staff rudely told me that because my spending over the past year was too low, I could only receive a single cupcake.

First, although my family bought cakes from your store more than once over the past year, I wasn’t the one who made the purchases, so my membership card wasn’t used and therefore no spending record appears.

Second, I showed the staff your official terms and conditions, which do not state that a certain spending amount is required to receive the birthday cake. However, she ignored me completely and insisted, in a very rude manner, that I could only choose one cupcake.

I feel that I was treated unfairly.

2025年11月13日
Lola's - Kingston Bentals Centre ロゴ

Lola's - Kingston Bentals Centre からの回答

Hello Daisy,

Thank you for taking your time to share this review.

We are very sorry to hear that you encountered issues with claiming your free birthday cake offer as part of our Love Club.

This offer is only running up until the end of the year and is exclusive to our founding members (joined in stores before February 2025) so this could have been the cause for how the store determined you were ineligible.

We are very sorry that communication with the store felt unfair on this matter and would love the chance to look further into this and see if you may have incorrectly been excluded so we can do our best to help make this right at this point in time.

If you could please email our team at hello@lolascupcakes.com with this information and confirm your Love Club account name and email we would be happy to investigate this to understand what could have occurred and what we can do to assist you.

Kind regards,

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