I have purchased cupcakes and cakes for my family in London. They are truly delicious. The owner is also very friendly. I’ve had to change some shipping dates and they’ve done that quite quickly. I h... もっと見る
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My experience is the same every time I buy from Lola’s West Hampstead. Been going for years. The most delicious and luxurious cakes and cupcakes at affordable prices. I’ve ordered two birthday ca... もっと見る
Excellent cake! We choose Lola’s because a member of the family has a dairy intolerance. The range of vegan cakes is first class, meaning we can all enjoy the same cake without finding something diffe... もっと見る
We ordered the Assorted Classic Mini Box Cup Cakes & the One Tier Ivory Pearl Lemon Wedding Cake Delivery was on Time Family & Guests Really Enjoyed the Cupcakes & the Lemon Wedding Cake. We... もっと見る
企業情報
Lola's - Lola's Bakery West Hampstead について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
168 West End Lane, NW6 1SD, London, 英国
- +44207 431 1904
4.6
優良
343件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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If I could give it a zero
If I could give it a zero, I would.
I ordered a birthday cake for £30. It tasted like an off the shelf supermarket cake. Standards have really gone down as each year goes by. I will never buy a birthday cake from here again. Not interested in eating plastic icing, and barely any chocolate in a chocolate cake. Very disappointed.
I can only assume, that only people who cannot bake, would like this sub standard, sugar overload JUNK!!
2024年3月9日
自発的なレビュー
Lola's - Lola's Bakery West Hampstead からの回答
Hi Sara,
Thank you for taking the time to leave your review.
I am sorry to hear you are very disappointed with your recent cake.
I am afraid I do not have any details on your purchase so please email us at hello@lolascupcakes.com with your order number or screenshot of your purchase/ more details of the cake you had so we can investigate further.
We take the quality of our cakes very seriously and listen to all feedback so our product development team can keep designing cakes our customers love.
We hope to hear from you soon.
Kind regards,
Shona
A great looking and tasting cake
A great looking and tasting cake. Really quick process to order and collect the cake. Everyone enjoyed the eating the cake.
2024年2月29日
I ordered a gluten free chocolate…
I ordered a gluten free chocolate birthday cake. It was straightforward to order, beautifully decorated & ready to collect from the store as promised. The cake was absolutely delicious & was very well received!
2024年2月24日
Cake very good thank you!
2024年2月18日
Never disappointed with the cakes also…
Never disappointed with the cakes also the service.
2024年2月14日
cake amazing but customer service shocking
cake was amazing but customer service at West Hampstead branch was shocking. 3 out of 5 staff standing behind counter were standing there drinking coffee / on their phones and the one that served me couldn't care less if i was there or not. The 2 other staff were in go-slow mode and there was a strong smell of sweat in the air too- quite off-putting around food! While I stood there a lady with baby was sitting trying to grab attention of any of them to get served (completely forgot about her order) and they didnt even apologise. So so bad!
2024年2月21日
Lola's - Lola's Bakery West Hampstead からの回答
Hello ,
Thank you for taking the time to leave this review.
I am sorry to hear that you weren't completely happy with your experience at our West Hampstead store. I will pass this feedback onto our store manager to look into further and ensure we can improve this for the future.
If there is anything else I can help with please do get in touch on hello@lolascupcakes.com
Kind regards,
Chris
Customer Service is very edficienr
Customer Service is very edficienr. Puck up is easy and the cake tastes delicious!
2024年1月25日
Happy with the order
2024年1月29日
Gabriella at West Hampstead branch is…
Gabriella at West Hampstead branch is amazing knows her customers so well.
2024年1月21日
Excellent service
Really good, efficient service. Ready to collect the very minute they were promised. Received immediate communication at 9am on the day to let me know they were ready to collect. And of course the cupcakes were very fresh and tasted great, perfectly decorated.
2024年1月16日
Absolutely delicious cake
Absolutely delicious cake which we had at our wedding, everyone commented how good it was. Great pre-order and collection service, highly recommend
2024年1月3日
Fabulous cake, fabulous team
We ordered a gluten-free chocolate personalised birthday cake on line for collection. The cake was exceptional - as good if not better than any gluten-full cake! The ordering process was easy, we received excellent communication from Loa's including letting us know when the cake was ready to collect in store - and the in-store team were lovely. All round, a fabulous experience!
2024年1月11日
Best Coffee till date!!!
Just ordered a single shot coconut latte first time from my local Lola’s bakery and it’s seriously the best I’ve ever had.
Definitely returning here again.
2024年1月13日
自発的なレビュー
Amazing service and delicious
2023年12月18日
自発的なレビュー
Delicious cake moist and full of flavour
2023年12月23日
My new go-to cake shop.
My new go-to cake shop.
It is convenient to order online and you can just pick up to the store.
2023年12月13日
The most delicious fresh berry cake for…
The most delicious fresh berry cake for my mum's 80th birthday - went down a storm!!
2023年12月7日
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