Great value, especially when using my loyalty points and additional loyalty discounts! The cake tasted absolutely lovely, and collection was so easy thanks to the convenient, easy-to-carry box.... もっと見る
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I had such a lovely experience with Lola’s Cakes! Everything looked beautifully presented and tasted even better — light, fresh, and full of flavour. You can feel the care and creativity in every b... もっと見る
Lovely, delicious and fresh as always. I always use lolas for special occassions. Staff at the canary wharf store are always so helpful. Once even helping me take 2 large cakes and 40 cupcakes to my c... もっと見る
The celebration red velvet cake was delicious and looked wonderful for our celebration. Everyone at our party commented on how lovely the cake was. The lady who helped me at your Canary Wharf store... もっと見る
企業情報
Lola's - Lola's Canary Wharf について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ, London, 英国
- +44207 516 0534
4.6
優良
595件のレビュー
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回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
my son's 30th Birthday cakes x 2
Hi,
The vegan cake sponge was on a very dry and stoggy.
I have not ordered that particular cake before as i tend to order the red velvet and it was my choice but it did not come in the small size i needed for 6 people.
please do try and offer the red velvet in a small size too especially as i had ordered a few days before the event.
we had also ordered red velvet on my son's big party and it was all eaten and extremely yummy.
2025年2月6日
Lola's - Lola's Canary Wharf からの回答
Hell Grace,
Thank you for taking your time to share your feedback with us about your most recent orders.
We are sorry to hear that you found our Vegan Raspberry and Passionfruit cake to be dry and stodgy.
Our cakes are always baked fresh to order and are made using high-quality ingredients to ensure the best experience.
This does not sound like our usual experience and I will be sure to pass this feedback on directly to our bakery and product development teams.
We do already offer all of our Red Velvet cake designs in a small size, which you can find for ordering on our website here: https://www.lolascupcakes.co.uk/SearchResults.aspx?q=red%20velvet
If you would like to discuss your order further with our team you can reach us at hello@lolascupcakes.com
Kind regards,
Wesley
Bought a fresh berry cake for my…
Bought a fresh berry cake for my birthday and travelled to Paris with it :)
It has been 100000% plebiscited by all my friends: a hugeee success. Everyone liked it.
Thanks Lola's Cupcakes. This is definitely the best fruity cake of the brand.
2025年1月25日
Great service from the staff at the…
Great service from the staff at the Canary Wharf unit. They were helpful when we chose and ordered the cake then they were professional in making sure we were pleased with the cake when we returned to collect it three days later.
The cake itself was delicious 👍.
Many thanks.
2025年2月2日
The best tasting cake ever
The best tasting cake ever! Lola’s never fail to surprise me with a better tasting cake every time
2025年2月1日
The cake was great everyone enjoyed it.
2025年1月24日
We ordered a carrot cake which was…
We ordered a carrot cake which was quite good but the delivery charge was too expensive☹️
2025年1月19日
Lola's - Lola's Canary Wharf からの回答
Hello
Thank you for taking the time to give us your feedback.
I am glad to hear our enjoyed our carrot cake.
I am sorry you found our delivery option was quite expensive. We do feel our prices are quite fair when compared with our competitors as we start from £7.99 to £16.99. We also have lots of collection points across London. Of course your feedback on this has also been noted and passed on the relevant teams for review.
Please do get in touch if you wish to discuss this further.
Kind regards,
Shona
Good support from staff in getting the picture printed on the photo cake
Have placed an order for photo cake for my son’s birthday and the picture I attached wasn’t copyrights free and I had to keep changing the picture as all those weren’t copyrights free and finally staff suggested to edit it so no more issues to use it. Finally I could make it. Thanks to the staff.
2025年1月9日
Beautiful cake ordered at short notice
Beautiful cake ordered at short notice. Great taste too. Definitely recommend.
2025年1月9日
Lola's - Lola's Canary Wharf からの回答
Hello Alina,
Thank you for taking the time to leave this review.
I am sorry to hear about this situation. I cannot see any previous communication from you so I will be in touch to discuss this further.
Kind regards,
Chris
Absolutely superb
Absolutely superb! It was my Birthday and Lola’s gave me a free small cake - so the loyalty scheme is great - always remember to have an account with Lola’s and purchase in-store, the customer service is excellent & the cakes are delicious! Thank you Lola’s!!
2025年1月7日
Great customer service
Great customer service, the only thing I wish was that all of the reminders had accurate information.
On the day of pick up the person working there told me they were open until 8pm, however all of my reminders told me they closed at 6pm (I could only get there at 7pm so I needed to be sure).
All of the emails and texts I received (automated) kept saying 6pm but luckily they were indeed open until 8pm.
Apart from that, the cake was yummy and the server there was nice!
2024年12月29日
Perfect in every way.
Excellent cake with personalised message. Good customer service, regular updates and superb value for money.
2024年12月31日
Fresh sponge!!
Fresh sponge cupcakes which were personalised and seamless click and collect process. The website needs to make it clear that photos online can't be chosen due to copyright which delayed ordering from my end and besides not like the icing with the personalised photo, my daughters enjoyed their birthday cupcakes.
2024年12月13日
Great Job
Staff are great - very easy to pick up and so many locations to do so. Cake was delicious as always
2024年12月14日
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