As always it was a quick and easy purchase through your website, with plenty of cake choices and delivery/colection sites. I have been buying your cakes for years and the fresh berry cake and the Eton... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The cupcake itself was very enjoyable but the staff taking care of the London Bridge Underground branch on Monday evening were rude and bare minimum. I waited patiently for the server to acknowledge t... もっと見る
企業が回答しました
Truely succulent and by far the best combo ever. The Red velvet so fluffy, the raspberry and chocolate to die for. The lemon has a beautiful kick, and my god am I missing my blueberry flavour . The ca... もっと見る
I ordered 70 mini cupcakes for my wedding reception with a personalised photo on top. They were easy to collect and so delicious! I knew I wanted Lola’s because they are my favourite cake in London... もっと見る
企業情報
Lola's - Lola's London Bridge について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
London Bridge Underground Station, SE1 3QX, London, 英国
- +44203 991 0192
4.7
優良
411件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We were so please with our birthday…
We were so please with our birthday cake. The presentation and more so the TASTE was amazing!
2024年7月21日
I really liked the packaging
2024年7月10日
I ordered a strawberry and cream cake
I ordered a strawberry and cream cake, it was delicious!!!!!
Easy to boook, easy pick up, the guests were happpy!!!
2024年7月9日
自発的なレビュー
Absolutely delicious cake
To order was so quick! and the red velvet cake (as usual) was absolutely delicious! This is my second time ordering from Lola’s and they didn’t disappoint. My only negative comment, is the high delivery charges, luckily, for both times, I was able to collect but if there is a time that I couldn’t collect then I would have to look elsewhere.
2024年7月1日
Delicious lemon drizzle cake
Great to be able to pre-order a cake and collect at a convenient location and time. The lemon drizzle cake, for an office afternoon tea, was delicious and received many compliments. The cake might have been a bit more expensive than others, but was well worth it for the quality and taste.
2024年6月10日
Fast & Delicious
It was very easy to pick the cake, design it, order it to a pickup spot and get it. The cake was also delicious.
2024年6月3日
Very good
Very good. There are no other words, the cake is very soft and fluffy as if you had just had it, a wonderful experience to recommend to everyone
2024年6月21日
The naked vanilla cake with fruit is…
The naked vanilla cake with fruit is amazing , it’s so fluffy, deliciously light with succulent icing, fresh fruit and perfectly baked.
This is simply the best !
2024年6月16日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Your Cakes are really good i always buy…
Your Cakes are really good i always buy for Eid Celebrations & Birthday family & Friends & Anniversary.
What i find really unfair your delivery charges price are really high nothing you will say to me want justify , orders over £85 should be free and not have to pay £8.00 for a delivery is madness .
Recently i picked up a Cake & Cupcake
A very disappointing poor service they packed my items in a brown tide bag , I find really very cheap way and not too using proper bags with your logo properly packed as it should be is not much to ask for it.
I keep quite I didn’t want to say anything for a bag I find bizarre.
On my way home because of not properly packing the cack got damaged damaged,Really disappointed I spent a lot of money in a year and for so many years and to receive this kind of poor service unacceptable in top of that in on of my items the box with cupcakes it was put someone else birthday card on envelope.
The order was mine with my name & reference number but I didn’t see that until I came home of course the last thing I wanted to do is to go back and go through with everything.
Everything went really wrong , This’s time for my family member birthday coming up this 3 month in a row I want buy Cake from you after this bad experience I might stop completely as I don’t accept your very high delivery charge and poor customer service after i spend over £500 in year for your product.
2024年6月10日
Lola's - Lola's London Bridge からの回答
Hello,
Thank you for taking time to share your review with us.
I am so sorry to hear you were disappointed with our service on this occasion.
Firstly, I am very sorry to hear that you found the delivery for your cake was expensive.
We do try to keep our prices as competitive as possible, however we do still need to charge for delivery as we use our own in-house team of Lola's drivers instead of relying on an external delivery service.
We deliver our cakes in our own fleet of refrigerated vehicles, many of these are electric as we aim to reduce our environmental impact as much as possible.
We also offer collection from all of our stores and lockers.
All that said, we do appreciate it is costly and we did listen to our customers feedback and have recently lowered the prices for our all day delivery slots.
Our sincere apologies that your items were packed in a brown bag instead of our branded one - unfortunately we have suffered a shortage of branded bags from the suppliers, and as a solution to having no bags at all, as a temporary measure, we had to use an alternative. I am so sorry to hear this was not what you have expected.
Our sincere apologies for the mix up with the gift note being incorrect to your order.
We do take customer service seriously and strive to provide great customer experience everyday.
I will be sure to pass the feedback onto our store and area management so that they can look into this issue directly and implement retaining where necessary.
I will be in touch with you shortly to discuss this a little bit further via email.
I hope you have a lovely day.
Best wishes,
Marta
Good value ♥️
Great cake! Taste was great, decorated aesthetically and collection was seamless.
2024年5月27日
Easy website interface and timely message updates
Ordering the cake, choosing the location was collecting the cake was really easy and straight forward! Love the real-time text messages to the customer when the cake would be delivered if outside the original generic orders.
2024年5月30日
Delicious cake as always
Delicious cake as always, enjoyed by the birthday girl. Personalised beautifully.
2024年5月31日
The cake itself looked fantastic and…
The cake itself looked fantastic and was delicious.it was disappointing to pay a £2.50 collection chage when ordering.
2024年5月29日
Birthday cake pick up
Went to pick up birthday cake and team was very friendly and process went smoothly
2024年5月31日
Great cup cakes (flavours)
Great cup cakes (flavours). Kids loved them. Service was excellent
2024年5月20日
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