Lovely chocolate & raspberry cake, not too sweet and beautifully presented. Also tried the tiramisu cake which was very tasty.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Easy to navigate the website and place order. Collection was simple and the cake was both beautiful to look at and delicious! I'm really impressed .
Manoj at Victoria station was so helpful in choosing my nephew’s cake and gave 💯 customer service. 5 star for you Manoj. Lola’s cupcake is lucky to have you!
We ordered a cake for my daughter’s 10th birthday and the handwritten message was awful! It was not at all like the beautifully scripted words on cupcakes we see in their stands but just so terribly w... もっと見る
企業が回答しました
企業情報
Lola's - Lola's Victoria について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
連絡先
Victoria Place, 115 Buckingham Palace Road, SW1W 9SJ, London, 英国
- +44207821 8080
4.7
優良
315件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The sales persons were really nice and…
The sales persons were really nice and helped me get a discount
2024年2月18日
Amazing experience!!
Amazing experience! Loved the cake itself, the service of retrieving it, and the overall ordering experience. Suuuuper tasty and no one believed that it was gluten free!!!
2024年2月4日
Amazing cake by Lola’s as always
Amazing cake by Lola’s as always. Beautifully decorated and the cake was fresh and very tasty.
Pre ordered and collected easily from Victoria.
Gentleman that served me was very kind and chatty.
Highly recommend.
2024年1月25日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Lola’s Victoria place
Asked for a non chocolate cake. I ordered the lemon cake (no choc) however the writing on the cake was in chocolate. Ruined the cake and the staff were unable to help. Staff at Victoria not helpful. All new staff and not helpful.
For the last 2/3 years I have order 2-3 cakes a year from Lola’s Victoria place as the service has been amazing staff are welcoming and friendly. Sometimes I want buy a cake for no reason just because the staff are great. Now I wouldn’t bother anymore. I will find a new provider.
2024年1月23日
Lola's - Lola's Victoria からの回答
Hello,
Thank you for taking your time to place your review.
I am sorry to hear that you were unhappy with your recent order and service experience.
We currently use either a chocolate or white chocolate icing for our hand piped messages on our regular cakes depending on whichever colour would contrast more with the icing option for the cake.
Due to guidance under Natasha's Law restrictions our team would have been unable to use an alternative from what is listed on the ingredients.
We do list the icing being used on the confirmation email for your order and this should have been information clarified by our staff on ordering.
I do apologise sincerely for any confusion or inconvenience caused by this on our part and will be sure to pass on the details of your feedback to the relevant teams to review further.
If you have any further questions or if you would like to discuss this further with our team please do get in touch with us at hello@lolascupcakes.com
Kind regards,
Wesley
Bought an Under the sea themed birthday…
Bought an under the sea themed birthday cake for my daughter it was absolutely beautiful and it was delicious. It’s always possible to find cakes that have bought qualities. Lola’s had become my go to for all celebration cakes for our family!!
2024年1月7日
Lola's - Lola's Victoria からの回答
Hello,
Thank you for taking the time to share your feedback with us.
I am very sorry that you felt your cupcake was smaller than you expected.
I will be sure to note and log your feedback for relevant teams for review.
if you would like to discuss further please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Marta
Always amazing
My go-to for ordering cupcakes. Importantly, got a number of pick up options.
2023年12月23日
Cake was delicious bought 3
Cake was delicious bought 3 , 2 of which were gifts all of us were really pleased
2023年12月23日
自発的なレビュー
Online Order + Collection
Ordered cupcakes online for collection the next day after 3.00pm. Email received to let me know they we ready earlier which was a great help. The cupcakes were amazing, super quality and beautifully presented.
Overall excellent product & service. Thank you.
2023年11月29日
Cake was really delicious and moist
Cake was really delicious and moist - everyone loved it! I received a text when the cake was available - the whole process was very easy.
2023年11月22日
Great vegan cake
Ordered a vegan cake (large for 20 ish people) was the red velvet. Absolute hit with the crowd who never would have guessed it was vegan. Pick up and the box was easy too! Only point I would say is that the cake was a little smaller than I’d expected - more appropriate for 18 unless you are very precise with cutting. Either way, coming back here again for sure to try the other vegan flavours
2023年11月12日
Excellent as always
2023年11月10日
Great cake and simple logistics.
The process of ordering online and collecting at Victoria was super straightforward, even at short notice. The fact that I could also include candles made things much simpler for me.
The gluten and dairy free cake was also absolutely delicious, and we all agreed it was one of the best free from cakes we have had.
2023年10月27日
Easy to order OL
Easy to order OL. Loads of choices for gluten free cakes. The place is small but clean and presentable.
2023年10月4日
One of the finest Vegan cakes in town!
The sheer taste of the cake! I loved the fact it's not very sweet unlike other vegan cakes.
2023年10月15日
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