The birthday cake for my son was absolutely beautiful and exceeded all my expectations! 🎂💙 It looked stunning, tasted delicious, and every little detail was made with so much care. My son was so ha... もっと見る
所在地
所在地を変更Selborne Road, E17 7JR London, England, GB
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Tastes delicious, as though it was homemade! I like to bake myself and normally will for birthdays, but didn’t have the time. This was super easy to order - collection within a few days. It was decora... もっと見る
the sponge was dry the small cup cake much better probably i should have gone for a vanilla sponge instead of chocolate one overall still a good cake.the sponge was left at room temperature for hours... もっと見る
企業が回答しました
The cake( chocolate heaven) was indeed heavenly; it came beautifully and elegantly packed in a Lola cake box, in a Lola gift bag. The young lady at the Walthamstow Mall was pleasant, professional and... もっと見る
企業情報
Lola's - Walthamstow について
当該企業による記述
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
当該企業による記述
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
連絡先
Selborne Road, E17 7JR, London, England, 英国
4.7
優良
198件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Great cake for kids birthday party!
We ordered a cake for my son's birthday party and it was delicious. Big enough to feed 25 kids and at least 10 adults (or more). Lots of compliments on the design and how moist and delicious it was. Communication on when it was ready for pick up. Originally had thought it was slightly on the pricey side, but given the quality of the cake and the number of people if fed, would highly recommend!
2024年4月19日
The chocolate heaven cake hit the spot
The cake( chocolate heaven) was indeed heavenly; it came beautifully and elegantly packed in a Lola cake box, in a Lola gift bag. The young lady at the Walthamstow Mall was pleasant, professional and kind. The cake contributed to my daughter enjoyuling her 18th birthday celebration. The whole family lost themselves in decent potions of he gorgeous cake. It was worth the price.
2024年4月4日
Magical
Easy to order, fantastic choices and multiple collection points. Delicious and gorgeous presentation delivered exactly as requested by friendly staff. Adults and kids were equally impressed!
2024年4月16日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Bring back the flavours
The company can improve by bringing their old selection back which had the best flavours now the selection is just so basic and it is very unfair that you have gotten rid of the best flavours. (Cupcakes)
2024年4月18日
Lola's - Walthamstow からの回答
Hello,
Thank you for taking time to share your feedback with us.
Some of our flavours are only seasonal and are being brought back on specific occasions, and our product development team are constantly working on bringing new exciting flavours in.
We also do look into our statistics, and sadly, even if the flavours are really good, they don't always sell as well as we would have liked it, which can lead to them being discontinued.
I will be sure to pass all of your comments to the relevant departments to review and take into consideration in the future.
If you wish to discuss this any further, please do get in touch with us at hello@lolascupcakes.com
I hope you have a lovely rest of your day.
Best wishes,
Marta
Excellent
Excellent - quick and easy pick-up with good communication. The cake was absolutely beautiful and delicious, and I think it was good value, too.
2024年3月11日
Oh as usual my cake was superb.When I…
Oh as usual my cake was superb.When I go to pick up at the walthamstow mall..the sales girl was very helpful and gave me all the detail to sign in which I didn't know thanks to her...as for the cakes all the families loves it
Thanks u again lola
2024年4月9日
Old Dry chocolate cake awful !!!!!
I bought a chocolate flavoured unicorn cake for my 4 year old daughter I paid over £40 for it.
It was absolutely awful hard and very dry. I had to give it back and to my disappointment Lola’s customer service is absolutely terrible they clearly saw that most of the cake was returned but refused to give me my money back and were only happy to offer me a replacement cake or a gift voucher.
I will not be buying from them again they are a terrible company with very poor can’t service skills I sent many emails that went back and forth a waste of my life
2024年3月17日
Lola's - Walthamstow からの回答
Hello Lubna,
Thank you for taking to share your review with us.
As soon as you got in touch with us to let us know about your concerns, we have arranged for the cake to be collected by our driver to test, so that this could be addressed.
Upon the inspection by our Head of Production, who did taste the cake, sadly, she did not find the cake to be dry or anything else being wrong with the sponge.
As a gesture of goodwill, we have offered you a replacement cake to be redeemed on a future occasion of your choice. As you found this solution not suitable, we have then offered an alternative solution in a form of gift voucher which you have accepted.
I am very sorry this experience have left you disappointed.
I hope you have a good rest of your day.
Kind regards,
Marta
100% recommend
Great experience, the cake was exactly like the picture for my son's 2nd birthday, packaged perfectly so it didn't mess up. The lovely staff called and waited a few minutes as I was stuck in traffic would 100% Recommend it.
2024年3月13日
The Ref Velvet cake was delivered ahead…
The Ref Velvet cake was delivered ahead of time, which was good. The cake was packaged nicely and was well presented within its box. The flavour and consistency were excellent. Everyone really enjoyed it! Thanks Lola’s Cupcakes!!
2024年3月18日
The go-to for birthday cakes
I ordered a birthday cake online for my 6-year-old twins. The choice was good (I went for a mermaid theme), clearly laid out with options easy to discern and choose e.g chocolate . I picked it up at a locajron not far from me and it was packaged and easy for me to carry in a large bag. The servers at 17 & Central branch of Lola’s were great. I think the price was reasonable too.
2024年3月13日
Cake great as usual
Cake great as usual, easy to order and collect. Would definitely recommend, especially the red velvet, delicious!!!
2024年3月5日
Great cakes and cupcakes!
Great cakes and cupcakes! The flavors are lovely, delivery is simple and easy and it made the perfect gift for my partner’s birthday!
2024年3月5日
Cake was delicious
Cake was delicious! We were really happy with it and it was a wonderful surprise.
2024年2月28日
Cake was Raspberry & chocolate and it…
Cake was Raspberry & chocolate and it was lovely and very nice to look at
2024年2月14日
Moist, fresh, delicious. Definitely a crowd pleaser!
This cake was a congratulations on your engagement cake for my sister and brother in law. The cake was absolutely gorgeous, the hand piped message was beautifully written and the taste of the cake was phenomenal, it was rich, moist, creamy and 100% fresh.
Thankyou lola's cupcakes for making this occasion all the more special. This isn't the first time i have ordered from here and it certainly will not be the last!
2024年2月16日
Fantastic vegan cake options
Fantastic vegan cake options!
I got the passion fruit and raspberry vegan cake for my partner’s birthday. Delicious and looking gorgeous!
2024年2月19日
The cake was amazing
2024年2月12日
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