Lone Star Financing レビュヌ 

84
•
TrustScore 5段階評䟡の2.5

2.5

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

This place targets the elderly and sells home warranties on finance over and over again. When called to discuss that the woman they targeted has Alzheimer's they hung up on us, because that is their s... もっず芋る

5぀星のうち1の評䟡

Jason Beldock lied to me for 4 months then went silent on me, come to find out my score dropped 14pt below 500 now he can't help me was In n outta hospital didn't say anything till last minute. Then... もっず芋る

5぀星のうち5の評䟡

I had been let down twice by unnecessary red tape and people who couldn't keep their word before finding Dale at Loan Star Financing. He did what he said he would do the first time and his staff alwa... もっず芋る

5぀星のうち5の評䟡

I have done several loans with Lone Star over the years. They have always been upfront on required documents, fees, interest rates, and closing dates. Their communication was fantastic and their pro... もっず芋る

䌁業情報

  1. 䜏宅ロヌン代理店
  2. ・
  3. 金融コンサルタント

さたざたな倖郚゜ヌスから提䟛された情報

Looking to buy a house or need to refinance your current mortgage? Lone Star Financing can help! Local to Texas we are a direct mortgage lender with in-house underwriting and top notch customer service. Low Rates, Low Fees and Fast Closings is our motto and is why more people are choosing Lone Star Financing as their preferred mortgage company in Texas. We proudly server our US Vets and specialize in VA loans and FHA Loans for 1st time home buyers. Call us today for a free good faith estimate and let us earn your business!


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2.5

期埅以䞋

TrustScore 5段階評䟡の2.5

84件のレビュヌ

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2.5

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5぀星のうち5の評䟡

Very helpful and understanding

As a first time home buyer, Lone Star and their associates were very easy to work with. Thanks to Monica Rascon and her hard work, dedication and caring spirit my family and I now have a place to call our own.

2015幎10月16日
自発的なレビュヌ
5぀星のうち1の評䟡

Terrible

Inexperience lead to me having to pay $4k at closing for property taxes that I had already negotiated in my contract for seller to pay for. Avoid at all cost.

Update:
It's unfortunate I have to reply to the comment you left about my review. Your reply is 100% inaccurate. Here is exactly what happened in detail. I am a 100% disabled veteran, which awards me with being exempt from paying property taxes. I am fully aware that I am liable to pay for the current years taxes unless the seller pays for them when I purchase a home. I learned this in my first semester of law school...I negotiated in my contract that the seller pay for the current years taxes as well as my closing costs. I can show proof via email that I confirmed with your employee several times that I would not have to pay anything at closing and that my negotiated terms with the seller would be honored upon the day of closing. It seems pretty simple.
A. There are property taxes that will need to accounted for.
B. I covered that in my legally binding contract with the seller that the seller would pay for it.
C. On the day of closing the finance company refuses to create an escrow account for the sellers money to go into to cover the taxes.
D. I either agree to pay the taxes or do not get the house.

I was at closing for 6 hours and when I call your employee and she says "Sorry. I've never done one of these loans before" and hangs up on me. Then she doesn't answer my calls or texts. Hell, I've never spoken with her again. The President of the company calls me and expresses how his company doesn't operate that way and he will look into it. I am a numbers guy so I break it down to him. I have to account for over $4,000 in property taxes that I negotiated for someone else to pay. I purchase the house on July 31. That leaves me roughly 5 months to come up with an extra $4,000. Divide $4,000 by 5 months and that equates to an additional $800 per month out of my pocket plus my mortgage. That means I have to save an additional $800 a month for 5 months to cover the costs that I already had negotiated the seller pay for. I covered things on my end. Your company should have had the experience to notify me that whatever I negotiated with the seller was void. I didn't find out upon closing and all of my belongings were in a storage vehicle. It all boils down to this. I had to take a $4,000 hit and be put in a financial bind because your company didn't know how to account for what I already had negotiated for. If you could have let me know a week in advance that would have been fine and I could have had time to come up with a game plan. But, yes, this was inexperience from your company. Your employee admitted it. Your President of the company admitted it. Why try to save face online? Have your President of the company contact me personally, again, and if I am wrong in any way I will remove my review. But don't you dare get online and type statements like "Obviously you do not understand that there are going to be property taxes on your new home." I'm the one who negotiated the taxes be paid by the seller.

Update: 2 years after purchasing my home this company tries to get this bad review removed because I listed the agents name from their company that I was working with. So I've updated her name to "your employee." I've yet to receive any contact from this company and I've learned since buying this home that there were several ways that I could have finalized what was in my contract without being stuck with $4,000 in additional taxes. Sure, they got me approved for a loan. That's this company's job and how they make their money. Which they immediately sell the loan to another bank. That's how this business works. But what is horrible about their service is they didn't know how to resolve my issue and it cost me over $4,000. They hung up on me when I called them for help. You don't do business that way. Even someone that makes minimum wage often has more integrity than that.

2015幎10月16日
自発的なレビュヌ
Lone Star Financing ロゎ

Lone Star Financing からの回答

We are truly sorry for your experience. Please keep in mind that you had difficulties obtaining financing at other lenders and we were able get you approved.

At closing, you did not bring any funds. The $4,000 you mentioned was for the property taxes. As you requested, your loan was not set up without an escrow account to pay your property taxes. Therefore you are responsible to pay the taxes due in 2015. Inexperience did not lead to you owing your property taxes and no lender could have prevented you from owing property taxes.

Obviously, you did not understand that there was going to be property taxes on your new home. I am sorry if we did not make this clear to you until late in the process. I apologized to you at the time and I still take responsibility for any communication breakdown.

I do want to add that we were very proud to have helped you. You conducted yourself as a true gentlemen even when you were not happy. You are an honorable man and we do apologize if we failed to meet your expectations while getting this difficult loan closed.

5぀星のうち5の評䟡

Terrific Experience - They Always Close on Time!!

As a realtor, closing a loan on time is very important and Lone Star Financing kept both myself and my client in the loop through the entire lending process. Russell and his staff made the whole process as painless as possible and offered competitive rates and fees. I would highly recommend their company to anyone in need of new home financing.

Michael Underwood - Rave Realty

2015幎10月14日
自発的なレビュヌ

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