Lookbookflights ロゎ
りェブサむトにアクセス

Lookbookflights レビュヌ 144

•
TrustScore 5段階評䟡の3

3.2

旅行代理店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

This site should not be allowed to do business in any of the USA 50+ states. It is a total scam and Attonery Generals should get involved and safe customers from their deceitful teaser prices. They... もっず芋る

5぀星のうち5の評䟡

Very helpful agent. Price is very low as compared with other companies . I booked my flights with SOFIA PEREZ and All agents are very knowledgeable and polite they stay connected till you received y... もっず芋る

5぀星のうち5の評䟡

Lookbookflights, specifically, Edward, made my job much easier. i have taken my WBB teams to Las Vegas 5 times in the past 20 years. Edward got us the best group price available-he beat a competitor b... もっず芋る

5぀星のうち5の評䟡

I booked a round trip flight from New York to Houston on lookbookflights I had never heard or used this company before but it was recommended by one of my friends. I spoke with Elisa and she was reall... もっず芋る

䌁業情報

  1. 旅行代理店

さたざたな倖郚゜ヌスから提䟛された情報

Look Book Flights offers cheap flight tickets. Take advantage of our exclusive deal and make your trip reasonable.

連絡先

3.2

たあたあ

TrustScore 5段階評䟡の3

144件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Very good experience with Miguel Angel.

2019幎11月19日
自発的なレビュヌ
Lookbookflights ロゎ

Lookbookflights からの回答

Dear Iazaira Gonzalez,

Thank you so much for your kind words.
We appreciate your reply and look forward to do more bookings for you in future .
We would like to also invite you as we currently have Discounted deals on Air Travel itineraries to Travel pairs such as Jfk to sti , Jfk to sdq, Ewr to sti, Ewr to sdq (for Travel between 1 Dec to 19 Dec , 28Dec -30Dec and return Journey after 8 Jan 2020).
Please do revisit us again for quality discounts on your Future Bookings.

5぀星のうち3の評䟡

DO NOT BOOK!!!

Update: After my review here, Ryan called me from the resolutions center and said they would honor the original price I booked at. My flight is in January, as long as everything is legit, I will change my review.

DO NOT BOOK!!!! SCAM!!!!
Just like everyone else’s complaint, they say it’s one price they call you to tell you sorry it’s not available and have to
pay more.
GOOGLE... same with the other r”booking companies like this.... they all get you with their “best price” then call and change.

They told me 24 hour process, then called me and told me the ticket isn’t actually available at that $302 and told me it was now $600 but would give me a deal for $500. I thought that was crazy, so I spoke to a “manager” named marshal and he told me we can do $150 more and that will add a carry on. When I told him no again and that I would book somewhere else, he said fine $50 more to cover taxes or they would have to take the hit. I told him no again because I could find for cheaper ... he said ok, fine just send a picture of your credit card front and back. I told him I already put all my info in and he said they couldn’t see it. At that point I felt scammed/sketched out. So he said sorry for inconvenience, we will give you a $50 credit for next time you want to book anytime after January, which is when I was traveling to begin with!!!.. and what he was trying to over charge me anyway. (Face palm)

And I’m sure your response will be like everyone else’s ... you didn’t work with me.... you should have never asked for $100’s more after I book... then gave me two different “manager” ID’s.

2019幎11月19日
自発的なレビュヌ
Lookbookflights ロゎ

Lookbookflights からの回答

Dear Sarah
We would never want you to have a bad experience.
We do see that our last interaction did not favor your way.
And,We do not wish to be the bearers of bad news either and to get you a quality solution we tried patching your call with our Customer Relations Manager.
For the outcome that you have shared,following are the insights that we wish to share with you.
a.
We respect a caller's privacy.
However as a Standard Protocol and in compliance with the Aviation Industry Guidelines we always ask for a card copy or photo ID proof for Merchant Validation(as a business requirement for fulfilling bookings by consolidators) before we process it.
Therefore,In your best interest we ensure that only a legit card holder is making those request and somebody else is not doing those changes.
We also recommend you to hide the first 12 characters on Card Number while sending them to us.

b.
In your case if we may add that We tried our best to offer lower than the break even pricing for your travel segment and we were declined for both(Card Copies and price match by you).

Please bear with us as we sometime encounter fare disconnects(as part of a highly competitive Air Travel Industry and the cold fact that the Airfares are dynamic and always subject to availability and current pricing apart from display accuracy.

Please accept our sincere apologies and we wish to improve basis this interaction.

5぀星のうち5の評䟡

Sofía Pérez

Sofía Pérez, me encantó su amabilidad y capacidad de resolución a mis solicitudes, me pudo resolver todo y en un tiempo muy bueno, por ende me gustó y seguiré con su compañía!!!

2019幎11月16日
自発的なレビュヌ
5぀星のうち1の評䟡

Dont waste your time cuz no reservation gets made

Prices are great but I booked a flight, received an IN PROCESS confirmation# & then 12 hours later get an email to call them. When I call, the guy answers saying "Hello" in very broken english & proceeds to say "no one is available to help you, call back tomorrow." I figured the reservation is no longer good as it has been too long so I make another reservation, with even a better price. The next morning I call to confirm that flight has been made, only to find out neither reservations were made. I kept having to tell the agent that "I cant understand you!" cuz he kept speaking a foreign language. Final result was no flights made by lookbookflight & never will be made by lookbookflight!! Was able to get a flight, a few hours later, on the same WITH a different agent/provider. Never again lookbookflight!!!!

2019幎11月12日
自発的なレビュヌ
Lookbookflights ロゎ

Lookbookflights からの回答

Dear Ruth Ann Spaulding
On behalf of Lookbookflights.com we apologize for a negative experience with the Customer service.
We understand your frustration at not having been properly replied to about your travel plan and got redirected to a Spanish Help desk representative.
Basis your negative experience and to avoid future impact on user experience, we would be implementing round the clock support for our callers. We are going to require our customer service representatives to ask for email address apart from a call-back number for a follow-up. We will also be holding a mandatory review session to ensure representatives are aware of the proper procedure for transferring calls to supervisor for a better user experience.
We want to thank you for bringing this issue to our attention and your feedback is an effective part of that process.
We can only try and hope to learn and improve with your feedback and should you need us for any travel plans do let us know.

5぀星のうち5の評䟡

Pleasure to do business with

Pleasure to do business with. Saved a lot of money and very professional especially Richard.

2019幎11月7日
自発的なレビュヌ
Lookbookflights ロゎ

Lookbookflights からの回答

That's Awesome.

We feel motivated as you appreciated our services and hope to extend this association.
We wish to bring it to your kind notice that we currently have Discounted deals on Air Travel itineraries to Travel pairs such as Jfk to sti , Jfk to sdq, Ewr to sti, Ewr to sdq (for Travel between 1 Dec to 19 Dec , 28Dec -30Dec and return Journey after 6 Jan 2020).
Please do revisit us for exciting quality Deals and good discounts on your Future Bookings.

5぀星のうち5の評䟡

I was so nervous booking through them

I was so nervous booking through them, but they secured my ticket. I called the airline that I was using and, there it was. I even asked them, if I was going to be on that flight, and yeap.. In the future, I will be booking. Agents that assists me were, Eliza Fernandez and June Victoria. I guess for some it's a scam but not for me. Thank you for the great price, even though I called maybe like 5 times within a hour. Yes I was nervous but when I got the e-ticket, I was fine.

2019幎9月28日
自発的なレビュヌ
5぀星のうち1の評䟡

DO NOT BOOK!!

DO NOT BOOK!!! Its a scam!! I purchased 7 flights On July for me and my family to go to dominican republic for 495$..... 3 weeks later i decided to check my flight with Delta airline so I called them and The airline told me that I had no flights that my flights were cancelled by the agency!!! When i called this piece of sh**of agency they told me that they would get my flights back but that i had to pay $200 dollars more for each flight!! I told them NO, that I wanted my money back..... !! ITS A SCAM! THEY CANCEL YOUR FLIGHTS

2019幎9月23日
自発的なレビュヌ
Lookbookflights ロゎ

Lookbookflights からの回答

Dear Yuneldy

We do not wish to be the cause of your unhappiness and would like to update you that we did not cancel any services OR Tickets. We apologize for any inconvenience it may have caused and assure you of best support possible through us.

We book you ticket only when we have confirmation through our Air ticket supplier or the concerned Airlines. We do not charge overdue fee from you under any circumstance. Changes and cancellations fee are subject to the corresponding Airlines Terms and conditions.

If we may add that we act as a link between an Airlines and the customer for an affordable Travel. We extend our support in such a scenario If one Airlines cancels your ticket, then we talk to another Airlines to offer you the ticket. In this case, you declined for the ALTERNATE ARRANGEMENT. We would also like to update that your Travel amount including taxes were duly refunded to you. Cancellations were not our fault and Please accept our sincere apologies for the same.

5぀星のうち1の評䟡

Don't book your ticket here!

Don't book your ticket here! So today (A Friday) at 5 pm I booked a one way flight for the following Wednesday. At 9pm they called and emailed me that they needed to "verify my information for the charge". No, that's not it at all. They need to verify that they actually have the flight available that you thought you booked hours ago through them. Um, sir, we don't have that flight available is all I was told. RIDICULOUS that a company like this is allowed to still exist. The sad thing is that I found a ticket for $45 cheaper on the same flight on the airline's website directly! Save yourself some frustration - and NEVER consider using this company. A lot of bait and switch going on if they do actually have a flight for you also. Grrrr.

2019幎9月21日
自発的なレビュヌ
Lookbookflights ロゎ

Lookbookflights からの回答

Dear Mike Hart
You got a better deal,We are happy for you.
Thank you for the feedback. We are sorry that we were unable to match your expected deal.
We offer competitive rates comparable with Airlines and to ensure the same we have to rely on Ticket supplier for the best pricing of a segment. This may result in updated pricing or no fares or tickets in some odd cases. If we can compensate you in future travel then update us.
No hard feelings but good wishes for your Future bookings.

5぀星のうち1の評䟡

Scam Alert!!

Scam Alert!!

This site got fake prices! They just get you hooked and call you later to say the price went up and they can help you find another ticket! Waste of time SCAM!!
Third time the guy didn't ask for the confirmation number he just said price went up without even knowing my flight!!
When I mentioned he didn't even know my confirmation number yet, he laughed and hung up. What a piece of s*^& website!

2019幎9月20日
自発的なレビュヌ
Lookbookflights ロゎ

Lookbookflights からの回答

Dear Gonzalo Navarrete

We are sorry for the confusion and frustration this has caused. We wish to add that we rely on technology to provide customers with consistent, up-to-date information, we deeply regret when discrepancies like these occur.
Air Travel is not devoid of fare changes and we have a very little time or control to correct the discrepancy in an Online fare display. And for such changes we must ask your preference to make a better decision for you and offer you the desired Air Travel.
We never would want you to feel the pinch of fare increase and your comment was not averse to the kind of response one would get for a change in the expected fare. We would like to apologize and would want to search an alternate Travel arrangement with a Different Airlines if needed.
Please accept our sincere apologies and let us know if we can offer an alternate arrangement for your Travel.

5぀星のうち1の評䟡

Fraud company never recommend anyone.

2019幎8月28日
自発的なレビュヌ
Lookbookflights ロゎ

Lookbookflights からの回答

Hello Darren,
We regret to note your disappointment with our services on this occasion and would like an opportunity to look into the reasons of your disappointment and make necessary amends in our services. Please share the specific details of your complaint at support@lookbookflights.com and we will get back to you in due course.

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報