I’m really disappointed with my experience with lookfantastic.ae. I placed an order on 7th March and had no indication at checkout that there would be additional delivery charges on arrival. It was o... もっと見る
企業が回答しました
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Everything is good and prices are competitive but your delivery charges are way too high and it makes purchasing a little difficult with such high rates, you should work on this somehow. There are goo... もっと見る
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Lookfantastic has been my go-to for last 11 years I have been an expat and I support them and their delivery service and products are impeccable!
企業が回答しました
Ntokozo solved my issue in 10 minutes, i received a perfume that was defect and in 15 minutes of letting them know and sending them the info they issued me a refund & apologised for any inconvenience!... もっと見る
企業が回答しました
3.3
まあまあ
4344件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Absolute Worst Experience
Absolute Worst Experience – Orders Delayed, Then Cancelled:
I have had an extremely disappointing and frustrating experience with Look Fantastic. I placed three separate orders on **March 27th, March 31st, and April 9th**. Since March 27th, I have been constantly chasing customer service for updates.
Every agent I spoke to gave me a completely different story. I was told there was an "investigation" ongoing and that my orders would ship as soon as it closed. I repeatedly informed them that **I am flying out of the country on April 23rd** and needed my items before then. Each time, I was assured that I would receive them.
Instead, yesterday I discovered my order was suddenly **cancelled** because items were "out of stock." When I placed a new order and asked an agent to verify stock availability so I could cancel any unavailable items, I was assured everything was fine—only for that agent to disappear and be replaced by another who told me they couldn’t guarantee anything.
**My main issues:**
* **False Advertising:** Why are items showing as "available" on the website if they are out of stock?
* **Broken Promises:** Your website claims **5–7 working days** for delivery, yet it has been over 15 working days with no delivery in sight.
* **Poor Logistics:** The international courier you use is pathetic. There is no way to contact them to speed up a delivery or get a real update.
This has been the worst shopping experience. To cancel orders after weeks of "investigations" and reassurances is highly unprofessional. I am leaving the country in a few days and now have none of the items I paid for weeks ago. **Highly pathetic and completely unreliable and time wasting.**
2026年4月15日
Lookfantastic からの回答
Hello Sam,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Authenticity of the product always…
Authenticity of the product always bring me back at LF.
2026年4月15日
The placing of the order was easy and…
The placing of the order was easy and straightforward.
2026年4月15日
Lookfantastic has been my go-to for…
Lookfantastic has been my go-to for last 11 years I have been an expat and I support them and their delivery service and products are impeccable!
2026年4月9日
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy to order and good prices!
2026年4月12日
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
An item I ordered was missing from the…
An item I ordered was missing from the order of 3 items with no advice whatsoever from you. I had to enquire about it and it was then you advised there was a problem with the item during processing and that you would investigate further.
You subsequently advised the item was out of stock and my order was cancelled. This was only a couple of days ago and to my surprise, I saw it listed on your online shop as 'in stock'.
Not good customer experience.
2026年4月12日
Lookfantastic からの回答
Hello,
We appreciate you bringing this to our attention. We're sorry an item was missing from your order and for the lack of communication. We'll investigate the stock discrepancy and review our processes to prevent this from happening again. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Excellent service extremelyfast delivery service very satisfied satisfied
Excellent service extremely satisfied
2026年4月11日
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Lookfantastic からの回答
Hello Reim,
We regret that your refund wasn't processed after the cancellation. We'll investigate the issue to determine what occurred. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
I didn’t Got the item until not ??
2026年4月4日
Lookfantastic からの回答
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Very easy to use page
Very easy to use page. And you have the option for Apple Pay, instead of giving card details
2026年4月8日
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I got charged extra and more than the…
I got charged extra and more than the full amount plus shipping. I don’t understand??
2026年4月7日
Lookfantastic からの回答
Hello,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
never again
never again. its hard to believe how one order could completely ruin brand perception. not sure if their products are original. products were split into 2 packages. i had to pay duties for, i had no idea at the time of placing an order. i think due to logistics, products have either got spoilt or just fake. never again
2026年4月6日
自発的なレビュー
Lookfantastic からの回答
Hello Rita,
We appreciate you taking the time to share your experience. We're sorry to hear that your order and the unexpected duties impacted your perception of our brand. We'll investigate the shipping and product quality issues you raised.
A message has been sent to your account.
Kind regards,
Liam
Unexpected additional delivery charge…
Unexpected additional delivery charge after already paying AED 100. If this is customs/clearance, it should be clearly communicated upfront. This impacts trust.
2026年4月6日
Lookfantastic からの回答
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards, Natalia
There was no space for me to put your…
There was no space for me to put your code "TREAT" even though i had an email from you on it. I've lost out on 25% off.
2026年4月6日
Lookfantastic からの回答
Hello,
We regret that you encountered difficulty using the code and missed the discount. We appreciate you bringing this to our attention. We'll look into this issue.
A message has been sent to your account.
Kind regards,
Liam
Amazing products and good discounts
2026年4月1日
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Lookfantastic からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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