Ordered my daughter a sol de janeiro spray for her birthday. Order arrived but it was the incorrect spray, she already had the spray and I knew sheâd be disappointed. I emailed customer service aski... ãã£ãšèŠã
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Absolute con artists - order placed a month ago, not even moved past the processing stage. Multiple attempts to cancel order through their useless website and "messaging centre" which no one replies... ãã£ãšèŠã
My parcel was meant to be delivered to the post office, I went to the post office and it wasn't there. I chased Evri, they told me to chase look Fantastic. The customer service team has asked me to fi... ãã£ãšèŠã
If zero stars was an option that is what I would be giving Lookfantastic right now. Ordered a hairdryer set (unavailable in the US) from them in mid December. Shipping estimates were that it would... ãã£ãšèŠã
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Sent incorrect item and refused to refund
Ordered my daughter a sol de janeiro spray for her birthday.
Order arrived but it was the incorrect spray, she already had the spray and I knew sheâd be disappointed. I emailed customer service asking them to send a refund label and sent photos of what Iâd ordered and the spray they had sent . They said if I wanted to return I would have to pay my own postage. I emailed that it was their error, but they would have none of it. The spray was £24 without delivery, it wasnât cheap. Terrible customer service, will never order from them againâŠâŠ
Genuinely the worst scam of a companyâŠ
Genuinely the worst scam of a company ever. I purchased an LED nail lamp from them. It arrived faulty. so I returned it and ordered a new one. Not only was the new one faulty, it arrived in clearly used condition, dirty, scratched, missing stickers and protective packaging missing. I returned it, at first they tried to lie to me and tell me they hadn't received it even though i could see by the tracking and the confirmation emails their company sent me that they HAD in fact received it. Now they're telling me they tried to refund me but "clearpay blocked the refund" and there's nothing further they can do. they even had the audacity to wish me " good luck" after keeping my money even though they have in fact confirmed they have my faulty item in their possession. I contacted clearpay who said they havent event received the refund from the merchant. there's nothing showing from their side. Absolute scam and the worst customer service ever. would avoid at all cost. I am £40 out of pocket for a dodgy used item Look Fantastic tried to sell me, and they've kept my return and refused to refund me. 100/10 WOULD NOT RECOMMEND.
Begrudging update: after almost a month of fighting with their useless customer service, was finally refunded to my original payment method. Refund came in 24 hours. Absolutely ridiculous scam of a company will never be purchashing from them again!
If zero stars was an option that isâŠ
If zero stars was an option that is what I would be giving Lookfantastic right now. Ordered a hairdryer set (unavailable in the US) from them in mid December. Shipping estimates were that it would arrive well before Christmas. At 2am this morning, received an email informing me that the package was being held in Customs and that "there may be outstanding tax/duties to be paid. If you no longer want to receive your parcel please contact your local customs office to reject the parcel. Please be advised, we are unable to do this on your behalf". There was no guidance on where the package is being held, phone number etc.
What about providing some assistance beyond this? Lookfantastic has taken my payment and basically left me to track down the package, pay the extra fees/duties and hope the package arrives. At this point, I don't even know where to begin. US customers beware if you buy anything from Lookfantastic.
Lost parcel no refund
My parcel was meant to be delivered to the post office, I went to the post office and it wasn't there. I chased Evri, they told me to chase look Fantastic. The customer service team has asked me to fill in forms, go back to the post office, check with my neighbours (even though it wasn't meant to be delivered to my house). I've done all this and they refuse to send another parcel or give me a refund.
My order (the first and last) has beenâŠ
My order (the first and last) has been in a constant loop of 'we tried and failed to deliver/no one in/being returned/we will refund/no refund arrives/we will dispatch again
We work from home and are always in. No customer service at all. These are professional crooks.
Con con con still waiting for my orderâŠ
Con con con still waiting for my order to arrive from 27 November constantly told itâs on it way Iâve now tried to cancel and get a refund still waiting on a reply Appalling company donât waste your time or money
Absolute con artists
Absolute con artists - order placed a month ago, not even moved past the processing stage. Multiple attempts to cancel order through their useless website and "messaging centre" which no one replies to. Clicked cancel order, nothing happens and now that option has been removed. Total fraudsters taking money for christmas presents and failing to deliver or refund. DO NOT USE.
The company seems to be operating aâŠ
The company seems to be operating a form a package fraud - in which packages aren't sent but the funds are taken from customers. The company then draws out any discussion across multiple parties, forms, and systems presumably with the hope that customers will give up.
Will be reporting to the regulator and consumer watchdogs.
NeodporúÄam objednávaÅ¥ z tejto stránky
NeodporúÄam objednávaÅ¥ z tejto stránky. Dva krát som si objednala drahé serum s vitamÃnom C znaÄky SKINCEUTICALS a dva krát mi priÅ¡lo úplne zoxidovane, staré takmer 4 roky od vÜroby. To si eÅ¡te nikdy ÅŸiadny eshop nedovolil. VeÄŸmi veÄŸmi neseriózne!
NespolehlivÜ servis
NespolehlivÜ servis - po reklamaci kartáÄku Foreo mi mÄli poslat novÜ, coÅŸ se nestalo, byla mi vrácena Äástka která byla za akÄnà cenu, coÅŸ je cca 2/3 dneÅ¡nà hodnoty kartáÄku, prÜ si mám koupit novÜ za plnou cenu. PoÅ¡tovné slibovali poslat zpÄt - uÅŸ 2 krát jsem urgovala, nikde nic. :(
SleÄna Lucie mi hodnÄ pomohla stopnoutâŠ
SleÄna Lucie mi hodnÄ pomohla stopnout objednávku, kde byl nacashovany artikl co sem nechtÄla a to i pÅes to, ÅŸe Å¡lo o UK objednavku. DÄkuji
Spokojenost
DÄkuji Lucince za pomoc, byla úşasná a ochotná..
MÄla jsem komplikace s objednávkou zeâŠ
MÄla jsem komplikace s objednávkou ze stránek s Británii. Lucie mne moc pomohla, vÅ¡echno rychle zjistila, byla se mnou hodnÄ pÅÃjemná. SnaÅŸila se pomoc, kdyÅŸ jsem se chtÄla zjistit kde je ta zásilka. Nadále budu objednávat pres Äeskou stránku!!! Dekuji Luciaâ€ïž
Jsem velice spokojená se zákaznickÜmâŠ
Jsem velice spokojená se zákaznickÜm servisem, sleÄna/panà Lucie je ÄlovÄk na správném mÃstÄ. Milá, rychlá a ochotná. ð
PodÄkovánà LuciÃ
S Lucià jsem byla velmi spokojená vÅ¡e mi vysvÄtlila a poradila.DÄkuji Lucià ð
Naprostá spokojenost
Naprostá spokojenost, rychle vyÅÃzenà od pÅÃjemné panà Lucie
Rychle vyÅeÅ¡enà problému
Rychle vyÅeÅ¡enà problému. MilÜ pÅÃstup od sleÄny Lucie. ðž
Moc dÄkuji za pomoc panà nebo sleÄnyâŠ
Moc dÄkuji za pomoc panà nebo sleÄny Lucie velice pÅÃjemná a ochotná se mnou komunikovat a ÅeÅ¡it mé dotazy i ve veÄernÃch hodinách
Reklamace
Absolútna spokojenost s komunikaciou cez instagram. ðð¥°
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