Lookfantastic レビュー 3,639

TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Bought The Ordinary - Bright Set! They have the cheapest price on pricerunner! I am combining it with Axis-Y Dark Spot Corrector Glow Serum for a stunning and bright/fresh looking face/skin! Couldn't... もっと見る

企業が回答しました

5つ星のうち1の評価

I cancelled my subscription in december and in march it suddenly started again. And this time there were no option for a cancellation anywhere to be found. The site was very hard to manuever and is... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been shopping with Lookfantastic for a while now, and I have to say, they never disappoint! The website is super easy to navigate, and I always find exactly what I’m looking for. Shipping is fast... もっと見る

企業が回答しました

5つ星のうち4の評価

allting är bra och jag tycker väldigt om era produkter som jag köper hela tiden, fast det är någonting jag inte gillar vilket är anledning till varför jag inte gav 5 stjärnor. Det är att er rabattkod... もっと見る

企業が回答しました

企業情報

  1. 美容・健康

当該企業による記述

Lookfantastic.se har allt inom premiun skönhetsprodukter och är en officiell leverantör av kända märken såsom: Kerastase, Aveda, Redken, L'Oréal och många fler. Som ett världsomfattande varumärke har Lookfantastic den expertis du har användning för att hitta nya favoriter.


連絡先

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, 英国

  • lookfantastic.se

4.0

ほぼ満足

TrustScore 5段階評価の4

3639件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Everything was great

Easy to work with and good products

2025年9月20日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

5つ星のうち5の評価

bra service

Allt väl - bra varor, snabb och bra service, tack

2025年9月8日
Lookfantastic ロゴ

Lookfantastic からの回答

Hej,
Tack så mycket för att du lämnat en recension!
Det är alltid ett nöje att få sådan feedback från våra trogna kunder.
Din feedback hjälper oss att upprätthålla och förbättra våra tjänster, och teamet blir väldigt glada av dina vänliga kommentarer.
Om du har några frågor eller funderingar, tveka inte att kontakta oss. Vi hjälper dig gärna.
Ta hand om dig och ha en trevlig dag.
Vänliga hälsningar,
Natalia

5つ星のうち1の評価

Farewell. I am done. Tired of you guys.

Never going to order from them again.
5-7 years ago, Lookfantastic had plenty of Shea Moisture produkt. There after it starting to sell lesser and lesser. Then I saw they have Ouidad and Pattern, but when I just log-in I see that it is out sold. So annoying that those product that they don't sell it anylonger.. I don't understand why they just keep showing, it looks like they don't have time to update. Then they have so many other sites , like they have Lookfantastic from England to Denmark. I tried to asked Support if it is possible to order from there, but I didnt get help. Thereafter, I felt this webbside made me unsecure and I litterary got lost so, it drained my energy. I think it is best that Lookfantastic make it to ONE site and make sure that they update the product. If they don't sell it anylonger - please delete the page! Anyways I am not going back again. I'm so done.

2025年3月23日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello Akua,

We appreciate you taking the time to share your experience. We're sorry to hear about the issues you encountered with product availability, website navigation, and support. We understand your frustration and will address these concerns to improve our site and service.

A message has now been sent to your account.

Kind regards,
Liam

5つ星のうち2の評価

Card details saved without consent for future payments

The payment didn’t go through because my card doesn’t allow saving details for future payments. As this was only a one-time purchase, I decided to place my order elsewhere.

2025年9月10日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello Angelica,
 
Thank you for leaving your review. 

I am sorry to hear that you have experienced an issue with the payment for your order.
 
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?

Kind Regards,
Kayleigh

5つ星のうち5の評価

Bra sortiment

Found the product I was looking for and it was um a good price.

2025年9月7日
Lookfantastic ロゴ

Lookfantastic からの回答

Hej,
Tack så mycket för att du lämnade en recension!
Det är alltid ett nöje att få sådan feedback från våra trogna kunder.
Din feedback hjälper oss att upprätthålla och förbättra våra tjänster, och teamet blir väldigt glada över dina vänliga ord.
Om du har några frågor eller funderingar, tveka inte att kontakta oss. Vi hjälper dig gärna.
Ta hand om dig och ha en härlig dag.
Vänliga hälsningar,
Natalia

5つ星のうち5の評価

M review

Amazing and good price, fast delivery.And it’s just a excellent place to shop beauty products 🤩

2025年8月31日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

5つ星のうち1の評価

Shitty experience

Shitty experience

2025年8月29日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello Gimid,

Thank you for taking time to leave your review.

I apologise you have faced issues with your recent order, I have now contacted through your account to resolve this message.

Please log into your account to view this message.

Thanks,

Sam

5つ星のうち1の評価

I placed my order couple of hours ago…

I placed my order couple of hours ago and chose home delivery and now I got a message from the postnord app saying it will be delivered to a service point and I have to go pick it up myself!

Why do you have home delivery as an option with extra charge when you don’t even deliver to homes?!

2025年8月27日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for taking the time to leave your review.

I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

5つ星のうち5の評価

Best price

Best price, best service

2025年8月23日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

5つ星のうち4の評価

the shipment is not free

the shipment is not free and I found a coupon on the internet yey

2025年8月20日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

5つ星のうち3の評価

They said that my things will come in 5…

They said that my things will come in 5 days but then it didn’t arrive until 9 days after

2025年8月14日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Sue

5つ星のうち5の評価

Good store

Good store, fast shipping, Product was protected
I chose instabox but it went to the postnord paketbox. Had to walk an extra 600 meters

2025年4月27日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

5つ星のうち4の評価

Funkade bra

2025年8月12日
Lookfantastic ロゴ

Lookfantastic からの回答

Hej,

Tack för att du tog dig tid att lämna din recension, vi värdesätter och uppskattar dina kommentarer.

Vi strävar alltid efter att förbättra och förbättra din shoppingupplevelse och vi skulle inte kunna göra detta utan din värdefulla feedback.

Tveka inte att kontakta oss om du har ytterligare frågor eller funderingar, vi hjälper dig gärna.

Med vänliga hälsningar,
Kayleigh

5つ星のうち2の評価

Försening

Fick ingen förvarning på att det skulle vara en försening av min leverans, annars hade jag bara köpt snabbare leverans. Det stod att det skulle ta 1-3 dagar men det kommer istället ta 5

2025年8月8日
Lookfantastic ロゴ

Lookfantastic からの回答

Hej Lilly,


Jag är ledsen att höra om frustrationen i denna fråga.

Jag har löst det här problemet åt dig och skickat ett meddelande till ditt onlinekonto.

Kan du logga in på ditt onlinekonto för att se meddelandet i meddelandecentret?

Om du behöver ytterligare hjälp, tveka inte att återkomma till oss så hjälper vi dig.


Vänliga Hälsningar,
Lookfantastic

5つ星のうち5の評価

easy peasy

easy peasy. always get my hair products here.

2025年8月4日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

5つ星のうち5の評価

Mycket bra pris

2025年8月3日
Lookfantastic ロゴ

Lookfantastic からの回答

Hej,

Tack för att du lämnat din recension!

Det är alltid ett nöje att få denna feedback från våra lojala kunder.

Din feedback hjälper oss alltid att upprätthålla och förbättra våra tjänster, och teamet blir mycket glada över dina vänliga kommentarer.

Om du har några frågor eller funderingar, tveka inte att kontakta oss så hjälper vi dig gärna.

Ta hand om dig och ha en trevlig dag.

Med vänliga hälsningar,
Kayleigh

5つ星のうち5の評価

Very good it works 100%

2025年7月29日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

5つ星のうち1の評価

AVOID using Lookfantastic.se

Update! - Still no refund given from them since my made purchase in July. Because of their deliberate intent and attempts to scam customers, they have been reported to several different authorities, including the police!

So warning to all customers: AVOID using Lookfantastic.se!
___________________________________________________________

Noticed something was different about the product I had ordered (same brand, but contents differed), so contacted customer services. At first I reported my case as a quality issue, but after further research and dot connecting realized they had actually sold me the wrong product (not what was advertised), so thereafter the issue became just that and False/misleading advertising.

Despite updating and reporting all issues noticed, my case has been dragged out as I have been sent back and forth between both British and Swedish departments of Lookfantastic, despite most of those agents are sharing the same message thread, being asked several times over to send in photos of which I have done too many times now.
Doesn't help when their message formula only allows you to attach one pic per message.

Still, I am dealing with this situation. 1 agent made the case worse (simple/slow) even closing the thread because they placed me back onto the British departments again despite what was said before. Comes across as if I am doing their investigative work for them between both depts when I as the customer have already done my part and owed compensation.

So far, no refund offered or exchange of product.
Will not use them again, and I do not recommend.

2025年7月16日
自発的なレビュー
Lookfantastic ロゴ

Lookfantastic からの回答

Hi ,


Thank you for leaving your review!


It is always a pleasure to receive this feedback from our customers.


Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.


Unfortunately it does appear that the details of your review doesn't match the rating provided. We would greatly appreciate if you could update the rating to match the details of the review!


Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.


Take care, and have a lovely day.


Kind Regards,
Natalia

5つ星のうち5の評価

At last the color I was looking for all…

At last the color I was looking for all over Europe restocked.

2025年7月13日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

5つ星のうち5の評価

Its very isy

2025年7月12日
Lookfantastic ロゴ

Lookfantastic からの回答

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

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