Lorahair レビュー 54

I ordered the hair curler by mistake do to being trigger happy on pressing the buttons : ). I needed to cancel the order because I don't have enough funds. Thanks to Justina from the customer care team I was able to cancel my order just in time before shipment. Thanks once again.

𝑨𝒎𝒂𝒛𝒊𝒏𝒈 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒔𝒆𝒓𝒗𝒊𝒄𝒆, 𝒕𝒉𝒆𝒚 𝒓𝒆𝒂𝒍𝒍𝒚 𝒕𝒓𝒚 𝒕𝒉𝒆𝒊𝒓 𝒃𝒆𝒔𝒕 𝒇𝒐𝒓 𝒖𝒔 𝒂𝒏𝒅 𝒄𝒂𝒏𝒕 𝒘𝒂𝒊𝒕 𝒇𝒐𝒓 𝒎𝒊𝒏𝒆 𝒕𝒐 𝒂𝒓𝒓𝒊𝒗𝒆!!!🌹🤪✨💙

BEWARE: Their products are very cheaply made and flimsy. They do not hold up to thick course hair. In addition, their customer service is the worst I have ever dealt with in my entire life. Do not buy from them. They will not refund me for the whole purchase. I repeat do not buy from them.
In particular, Justina was not at all cooperative and very difficult to deal with.
DO NOT BUY FROM LORAHAIR

Justina was very helpful. She did everything that was expected of her. The four stars or was because I shouldn't have had to call in the first place, which had nothing to do with Justina

Had a little confusion with my shipping address & Justina was great ! Thank you for helping me solve my issue and giving me updates!

Had an issue with my order and I emailed Lora hair about updating delivery address and Justina was quick to respond and updated my order. So grateful for the quick response and customer service provided.

I have reached out several times via email with no response, can't locate a phone number to call. Very frustrated

I love all the styling options. You can style your hair very quickly. It's light weight so you don't get tired.
I highly recommend it.

I placed and order for the 5n1 and got email that the color I ask for was out of stock was told I could wait or choose a different color which I was perfectly fine with and appreciated them letting me know. I chose a different color and Justina replied quickly and let me know my order had shipped. I appreciate everything she did to help me.

Muchas gracias a Justina por ayudarme con mi pedido, una excelente comunicación enseguida me atendieron

My experience was great they answered all my questions and were very helpful

If they are able to resolve my problem I would say that I am very pleased with their response.

I had an issue where somehow the wrong shipping address was entered when the order was processed. I emailed customer service immediatley and was concerned that my email wouldn't be seen until after shipping.

Wrong!! I had a response email from customer service within minutes and the issue was resolved!

Great experience!

Justina was incredible to work with. They reached out several times regarding the stairs of my delivery. Justina, you are golden and deserve a raise and promotion!
Thank you for your meaningful help.
Peggy

I bought the 5 in 1 tool and the day I got it, I tried it out and the air intake on the bottom of the handle was sucking up strands of hair and causing damage. I reach out to them to return it and was pretty much shut down. The 60 day Hassle Free policy only applies if you DON'T use it. So you are expected to look at the product and not use it to know if it's what it promises to be. They offered store credit to use on their entire 5 item product section or take 10% to keep the item. I have been going back and forth with them and NO resolution. Never will buy a Facebook advertised product again!

When I reached out to LoraHair, they immediately replied and helped me out with my questions. A special note to Justina, for her warm and welcoming emails. It feels great to be heard by the Customer Care Team at LoraHair.

I love this product! Total game changer! When I first ordered I accidentally ordered two of them and immediately reached out to them and Justina got the problem solved! Thank you again!

Justina was very polite and professional, she answered all of my questions in a timely manner and had a solution to my concerns, thank you so much!

The product isn't as effective and powerful to wrap the hair around. Trying to return the product and Lora Hair giving me a hard time and they won't honor their 60 Day Money Back guarantee. They said as long as you used the product it's not returnable. Spend more money and get Dyson Air Wrap instead, I did.

Justina has been so helpful trying to sort out my order issues. She went above and beyond and I appreciate when brands stand with their customers. Fingers crossed it arrives soon so I can try it!